Portfolio

Job Description

  • Job Reference:P961234LSR1_1658504483

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Lara Salmons

  • Job Location: Greater-manchester

  • Job Title: Admin Support

  • Job Salary: £19500 - £21000 Per Annum

Job Start Date: ASAP

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to add an Administrator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

The role requires you to ensure high levels of professional and company standards (Value, Integrity, Excellence and Respect) whilst working in a clinical environment, adhering to internal and client Key Performance Indicators (KPI) and Service Level Agreements (SLA). To ensure operational efficiency of the Occupational Health administration function. To provide excellent customer service and respond to all enquiries in a professional and timely manner.

Job Overview

The role is to provide administrative support to the Occupational Health (OH) Team within Health Assured. Reporting to the Occupational Health Manager, the role is best suited to someone with administrative and data entry experience. Their main function will be to support the team in achieving their objectives of ensuring all clients are responded to within the required service level agreement (SLA).

Day To Day Responsibilities as Admin Support:

* To ensure that all Occupational Health reports are released within SLA, at the highest quality expected by Health Assured
* Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis.
* To complete accurate, daily clinical data entry onto Health Assured’s secured CRM System
* To case manage all ongoing Occupational Health referrals with the objective of ensuring that all SLAs are achieved
* To complete data verification on all cases before they are referred for invoicing purposes
* To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries
* To action any reasonable requests for medical records of employees where necessary
* To always adhere to all appropriate updated data protection legislation
* To adhere to ISO approved policies and procedures
* To maintain confidentiality and discretion when dealing with any Occupational Health enquiries, or sensitive information obtained as part of the role
* Answering telephone calls and dealing with general departmental enquiries when required
* Must be able to work with other departments to assist in the growth of Health Assured
* Work on other projects as Health Assured reasonably requests

Essential Skills and Competencies:

* Experience in an administrative role
* Track record of meeting and exceeding KPI’s and targets
* Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner
* Excellent customer service skills
* High level of detail and accuracy

Desirable Skills and Competencies:

* Experience in clinical data entry
* High level of computer literacy (Word, Excel)
* Experience in effective communication with management/senior management
* Excellent team player; willing and able to help where required
* Ability to adapt quickly to organisational changes

Why Join our team?

This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy, so we look for colleagues who have a positive and focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. So, if you are ambitious, focused and a confident communicator you’ll soon discover that there are unlimited opportunities for you at health assured.

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