Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: Leicestershire
Job Title: Administrator
Job Salary: £18000 - £20000 Per Annum
My client is a Tax, HR, H&S and Employment Law consultancy based in Hinckley. My client provides tax fee protection insurance to firms of accountants. With a turnover of £18M, 120 employees and 4000+ accountancy clients they are proud to be the market leaders in the fee protection space.
They are seeking a phone administrator to work across our HR, Tax, VAT and Payroll Advice departments. Dealing with telephone calls in a professional call center environment you will be providing first line telephone contact to our customers and other departments across the business.
They are looking for a motivated individual to work within the team to achieve the highest service levels for our clients. Our aim is to ensure that the overall customer experience is excellent. The role will involve answering the telephone and taking messages, directing clients to the correct consultant and assisting our teams with any day to day administrative requirements. Training is provided but experience in a similar role is desirable.
§ Making and receiving calls from our clients.
§ Providing an outstanding level of customer service to ensure the customer journey is the best it can be.
§ Assisting with other teams’ workloads where necessary.
What you Bring to the Team
§ Excellent administration and customer service skills.
§ Good communications.
§ Excellent telephone manner.
§ Good standard of written correspondence.
§ Effective time and workload management.
§ Excellent organisational skills.
§ A flexible approach and ability to work well within a team.
This is a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference to all sorts of people.