Job Description
Job Reference:P966594LSR_1654617467
Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: Greater-manchester
Job Title: Business Support Administrator
Job Salary: £21000 - £22000 Per Annum
Posted On:
Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Business Support Coordinator to their team.
JOB PURPOSE
Business Support Co-ordinators manage the provision of complete administrative support to the direct and indirect Sales team which includes preparing reports, maintaining operational procedures and the production of all new client set up and renewals.
JOB OVERVIEW
The Business Support co-ordinators are responsible for, providing support to the sales team including, managing more than 500 leads per month, processing more than 300 contracts, upload of 30 monthly declarations and management of the Business Support mailbox.
DAY TO DAY RESPONSIBILITIES
New Business and Renewal administration:
* Ensuring the mailbox is constantly monitored and all emails are processed
* Daily renewals requests and queries are processed
* Co-ordination of monthly renewals and processing of non-auto renewals
* The compiling of daily, weekly, monthly, quarterly, and yearly reports
* Manage incoming leads
* Process daily new businesses
* Uploading client declarations within agreed SLA’s
ESSENTIAL SKILLS AND COMPETENCIES
* Microsoft Office software experience including Excel, Word and Powerpoint
* Customer service focused: committed to providing exceptional service across all channels – written, phone and face to face
* Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
* Teamwork: willingness to assist and support others as required and get on with team Members
DESIRABLE SKILLS AND COMPETENCIES
* Experience in a professional services organisation
* Will have a proven track record of working to key performance indicators (KPIs)
* Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development
* Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships
* Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner
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