Portfolio

Job Description

  • Job Reference:P967163LS1_1635255854

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Lara Salmons

  • Job Location: Greater-manchester

  • Job Title: Business Support Team Leader

  • Job Salary: £24000 - £27000 Per Annum

Job Start Date: ASAP

Are you a passionate and conscientious individual with strong leadership skills?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to add a Business Support Team Leader to their team. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

Overview

You will have a team of Business Support Coordinators reporting to you, who you will assist in maintaining an excellent service level to all our clients.

You will be responsible for the day-to-day running of the team as well as their training and development.

You will be responsible for overseeing new starter inductions, training and daily management.

Day-to-day Responsibilities

Leading and setting clear performance targets for individuals and equally, for the team.

Conduct weekly quality checks of the Business Support team, comprising of a minimum of 3-5 quality checks per person on each core process to ensure the data accuracy of the Business Support team.

Emphasise and maintain a structured day throughout the department whilst ensuring an effective CRM system and overall client experience.

Ensuring all work in the Business Support team is carried out within the relevant SLAs.

Maintain a high level of customer service and ensure support is given to the Head of Sales, Telesales team and Bids team when required.

Create and maintain dashboards and reports to ensure accurate reporting is available.

To lead by example and apply a ‘can do approach’ demonstrating enthusiasm, energy, and positivity in leading the Business Support team, whilst proactively looking to improve processes.

Compiling and sending the daily Verified Sales report and monthly Sales report to the senior management team.

The Ideal Candidate will have

Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner, and to motivate a team to ensure all work is completed within SLA to the highest standard.

Proactive suggestions for improvement and making efficiencies across the teams.

To maintain a professional and responsible attitude at all times whilst being an organised individual with strong attention to detail, accuracy and consistency.

P967163LS1

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