Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: Greater-manchester
Job Title: Client Support Advisor
Job Salary: £20000 - £21000 Per Annum
Are you a passionate and conscientious individual with experience in Client Engagement or Account Management?Portfolio are proud to be exclusively representing our award-winning, multinational Professional Services client in their search to add a Client Account Manager to their team. The Account Manager will be responsible for delivering world class care to exceed clients’ expectations and provide support to our clients ever growing client base across Great Britain.
The Client Support Advisor duties will include but are not limited to;
* Provide an excellent customer service to new and existing clients
* To understand all client databases and systems to adequately access the client and service information.
* Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
* Rescheduling of cancelled appointments
* Management of client task lists
* To receive client and consultant telephone & email enquiries and resolve in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the clients contracted service provision.
* Provide feedback to line managers to help improve processes and promote best practice.
* To provide comprehensive support to clients on the services they have, and look for opportunities to expand the clients services.
* Accountability for obtaining a prompt response to client queries, complaints and requests to cancel.
The ideal candidate will have:
* A “can-do” attitude
* Customer service skills
* Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business.
* Ability to work in a fast-paced environment.
* Strong time management skills.
* A dynamic and flexible approach, as well as the ability to work under pressure.E
* Profit Share Scheme
* Offices Based in the heart of Manchester
* 25 Holidays + Bank Holidays (Increases with service)
* Day off on your Birthday
* PerkBox Discounts
* Christmas Bonus after 3 years
* Social Events Throughout Year
* Contributory Pension Scheme
* Private Health Insurance after 5 years