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Job Description

  • Job Reference:P968814LC_1655373366

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Libbie Cunningham

  • Job Location: Greater-manchester

  • Job Title: Cloud Telecoms Engineer

  • Job Salary: £35000 - £40000 Per Annum

Posted On: 16th June 2022

Peninsula Business Services is the leading UK’s Employment Law and Health & Safety Specialists, providing an integral service to our 28,000 Client’s daily business operations.

An exciting opportunity has arisen to join the growing ICT Department and become a member of the Telecommunications team working in a dynamic and fast paced environment with new challenges every day. Based in our Manchester Head Office. It is an exciting time to join the business as we rationalise our current Telecoms infrastructure and embark on our journey to Cloud based services. You will work collaboratively with the wider IT team to support existing services and deliver new.

A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience.

* Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do.
* Demonstrate strong organisational skills and be accountable for your daily workload
* Demonstrate a systematic, disciplined and analytical approach
* Be customer focussed and ardent in ensuring that colleagues receive a high quality of service

The key objectives of your role are:

* To ensure that the Group Telecoms Manager and Associate Director – IT Services UKI are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
* To be a key member of the cloud telephony project team
* Responsibility for supporting and maintaining the company’s Telecommunications services
* To provide billing support regarding our 3rd party suppliers.
* Resolving telecommunications related faults quickly and efficiently.
* Updating the knowledge base.
* Innovation and Continual Service Improvements.
* To be pro-active in suggesting and proposing new technologies to support the businesses.
* Identify on-going improvements to existing business systems
* To work within SLA and KPI targets to agreed business priorities.
* Administration of key Telecommunications services
* Work collaboratively with team members and support functions to resolve issues in a timely manner
* Proactively monitor Telecommunication services
* Take ownership, investigate and resolve escalated tickets
* Reporting faults and maintaining logs on servers and equipment.

The Successful Cloud Telecoms Engineer should have experience in most of the following:

* Excellent troubleshooting and problem-solving skills.
* Cloud telephony experience
* Experience in PBX SIP VOIP support and implementation.
* Experience in billing and NGN platform management.
* Be passionate about technology and telecommunications
* ITIL experience.

Desirable

* RingCentral
* Work force planning / contact centre background
* Atos products (OSV / OSCC/ Xpressions / DLS) experience
* BT architect / Lite control experience
* SIP exposure, integration and migration

What you bring to the Team

* Driven and results orientated
* Positive outlook and a focus on high quality delivery
* Strong communicator
* Must have the ability to communicate complex concepts and ideas easily to the team
* Must be motivated to ensure work is complete and according to the requirements on schedule and to a high quality.
* Must be reliable
* Is able to work under pressure in all situations
* The ideal candidate will ensure that correct decisions are made and issues acted on in a timely manner.
* A dedication to getting the task done within any deadlines

What’s on offer?

* Generous basic salary up to £40k DOE
* The role is a permanent position with a 6 month probationary period. The working week is based on 37.5 hours.
* 25 Days Holiday + Bank Holidays
* Profit Share Scheme
* Breakfast provided each Monday morning & monthly drinks
* Contributory company pension scheme
* Childcare voucher scheme
* Access to the Employee Assistance Programme (EAP)

Utilising cutting edge software along with the latest technologies backed by huge investment and infrastructure, where else would you want to develop your career as an IT professional?

If this sounds like the right opportunity for you, click on the link to apply today.

INDPENO

P968814LC

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