Portfolio

Job Description

  • Job Reference:P965700BG_1619707326

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Bethany Green

  • Job Location: Greater-manchester

  • Job Title: Complaints Specialist

  • Job Salary: £20000 - £23000 Per Annum

Posted On: 29th April 2021

Are you a passionate and conscientious individual with experience in Client Resolution or managing Service Issues? Or a confident person with responsibility for resolving client issues and maintaining the highest level of professionalism, whilst focusing on quick and efficient solution whenever possible. As a Complaints Resolution Specialist communication is key to delivering a world class service both internally and externally.

Would you like to work for an award-winning organisation who have won awards as one of the ‘Best Places to Work’ for 3 consecutive years?

Portfolio are proud to be exclusively representing our award-wining, multinational Professional Services client in their search to add an experienced Complaints Resolution Specialist to their Client Experience team. The Complaints Resolution Specialist will be responsible for managing all service issues in line with company SLA’s as a minimum requirement, ensuring customer expectations are managed at all times, with a real focus on delivering exceptional outcomes.

The Complaints Resolution Specialists responsibilities will include;

* Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaint’s procedure.
* Ensuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff.
* Ensuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
* Understanding all out-client databases and systems in order to adequately investigate and respond to the client.
* Put plans in place to engage with clients and address their issues and resolve them.
* Enhance the whole client experience by holding with video conferences with clients.

In order to be considered for the role, you must have;

* Experience dealing with service issues over the phone, resolving on the phone and through written communication would be highly desirable.
* Excellent attention to detail, excellent standard of communication written and verbally, with great problem-solving skills.
* Experience dealing with service issues over the phone, resolving on the phone and through written communication would be highly desirable.
* Customer service skills are essential with a particular focus on rapport building and relationship management.
* Ability to manage your own time and workload confidently.
* Be the first point of contact for both client and internal stakeholders.
* Be able to challenge and influence at a senior level.
* Have a solution focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA.

INDPENO

P965700BG

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