Portfolio

Job Description

  • Job Reference:P966308CVR_1628094332

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Chad Vigano

  • Job Location: Ireland

  • Job Title: Credit Controller

  • Job Salary: 32000 - 35000 Per Annum

Job Start Date: ASAP

Job Purpose

This role involves working within the Payment Team Collections function and will be based at the Dublin office, with responsibility for providing additional cash collection support for multi entities.

Job Overview

The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.

The post holder will ideally have a minimum of two years collection or customer service experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients. The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills

Day-to-Day Responsibilities

* Contacting clients in relation to their overdue accounts
* Handling payment and service queries principally via telephone
* Provide ‘Super Service’ when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records
* Processing debit/credit card payments
* Liaising with the local team to ensure client accounts and internal processes operate as smoothly as possible
* Complete requests for account adjustments where required
* When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages

The above is not an exhaustive list and you could be expected to perform different tasks as necessitated by the changing demands of the Payment function,

Role Metrics

* To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe
* Cash Collection, Direct Debit coverage, Outbound Call targets
* To ensure a high level of attendance and punctuality ​

P966308CVR

INDIRE

Personal Details

Apply

Want to refer a friend?

If this job is not right for you but you know the perfect candidate then please refer them to us.
You will be rewared with £300 for each refered candidate that is successful in an application

Refer a friend