Job Description

  • Job Reference:P968086FAR4_1649756170

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Fahmida Ahmed

  • Job Location: Leicestershire

  • Job Title: Customer Service

  • Job Salary: £21000 - £22000 Per Annum

Posted On: 12th April 2022

Looking for an exciting new role that can help you reach your goals and ambitions?! Look no further! Apply Now!!This is a phenomenal opportunity to join a vibrant company with incredible growth plans. They have won many awards such as the ‘Feefo Platinum trusted service award 2021’.We are currently working alongside one of the UKs longest leading information resource business for tax and accounting and HR and compliance Professionals. They are part of a Global Group that have a multimillion-pound turnover year on year that keeps growing. This is a high-performance role that comes with amazing rewards and benefits. We are looking for enthusiastic, money motivated and results driven individuals who are looking to build a career.

Job Overview:

We are looking for a dynamic, motivated, high performing professional to join the Client Services team. The ideal candidate will preferably have experience within a customer service/account management role, but not essential. Industry experience would be preferred but not essential as full training would be provided, but high energy, client focus and the ability to deliver are a pre-requisite for the job. This is a key team within the business that gives great value to our clients by co-ordinating with the client and internal departments during the renewal process.

Job Purpose:

Consultancy Company that provides tax free protection insurance to firms of accountants. To retain and deliver exceptional customer service to our client base of accountancy practices, and to co-ordinate between the client and various back-office services and systems. You will be working for the retention and renewals teams looking after existing clients and dealing with their renewals by booking in meetings and appointment. You will also be onboarding clients on to their portal. You will need to be very outgoing and bubbly as well as being a conversationist, need to have a personality and good attention to detail. Inputting data and chasing data for clients, general admin and customer service skills required as well as being organised.

Day-to-day Responsibilities working in the Client Services team:

* Follow the companies auto-renewal procedure and quote handling
* Diary management for our in-house retention team
* Arranging renewal and customer care appointments with existing clients
* Dealing with day-to-day service issues of our clients and objection handling
* Monitoring and updating the salesforce system
* Working towards company targets
* Thrive on working in a fast paced, target focused high energy and high reward culture.

What you bring to the Team

* Exceptional customer service, organisation, and planning skills
* Exceptional telephony attitude
* Strong communication and interpersonal skills with ability to deal with issues calmly and efficiently
* A ‘can do’ attitude in dealing with challenges
* A good problem-solving attitude
* Attention to detail

Employee Benefits:

* 25 days’ holiday, plus bank holidays
* Birthday off
* Free Breakfast on Mondays
* After 5 years of service- Health Benefits
* They promote internally- first up the ladder
* Amazing culture, regular nights out, company socials

Why Join our Team?

Croner Taxwise provides tax free protection insurance to firms of accountants. With a high business turnover, 120+ employees and over 3,500 accountancy clients we are proud to be the market leaders in fee protection.

This is a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. Your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you will really make a difference to all sorts of people.



Personal Details


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