Job Type: Permanent
Job Industry: Business Services
Contact Name: Farah Chowdhury
Job Location: Greater-manchester
Job Title: Health and Safety Team Leader
Job Salary: £32000 - £38000 Per Annum
Job Start Date:
* To ensure the team respond to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner.
* To achieve team KPIs and consistent operating performance in line with business expectations.
* To provide telephone/e-mail advice.
* To maintain the operational capacity model.
* To lead on technical and business performance for the advice team
* To train all advisors and senior advisors and to regularly update the team on relevant changes to legislation and guidance.
* To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service.
* To manage complaints and super service issues relating to advisors and senior advisors.
* To manage the Installation Call service
* To lead the H&S advice team in day to day operational tasks.
* To complete special projects as and when required.
* To quality check the advice given by advisors and senior advisors
* To complete six monthly team appraisals.
* Assist the Technical Manager in managing and maintaining an effective H&S advice service.