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Job Description

  • Job Reference:P965383LM_1616143628

  • Job Type: Permanent

  • Job Industry: Recruitment

  • Contact Name: Leona McCarthy

  • Job Location: Ireland

  • Job Title: HR Advice Manager

  • Job Salary: 55000 - 60000 Per Annum

Posted On: 19th March 2021

Job Purpose

To oversee the Ireland and Northern Ireland advisory team, ensuring that both our clients and our consultants have the best possible experience. To ensure the team is highly motivated and performing to exceptional levels so as to provide an exceptional client experience.

Job Overview

To oversee the day-to-day operational management of the team and the throughput of work. To

manage Consultants’ performance within a contact centre environment and ensure they meet KPIs and

quality standards whilst maintaining a high standard of service provided to clients. To inspire, motivate

and support the team as necessary to maintain strong working relationships within the team and with

our clients.

Day-to-Day Responsibilities

· To build and maintain an effective, cohesive and motivated service function, providing leadership

and support to team leaders, colleagues and peers.

· To assist Consultants with technical client queries on employment law and HR matters and act as

a point of escalation.

· To effectively manage all Consultant workloads, in line with departmental requirements, to ensure

that we efficiently respond to client queries.

· To monitor and review Consultants’ overall performance activity on a daily basis, providing detailed

periodical reports to Directors as required.

· To participate in external training events and conferences for clients and prospective clients, and

to represent the business in external media events, to include radio interviews.

· To assist with the preparation of weekly rotas (including overtime / out of hours) to ensure the

contact centre service is effectively covered 24/7.

· To assist and lead in any recruitment and interviews for the department ensuring that staffing levels

are maintained, and staff attrition is reduced.

· To undertake training with new and existing members of the team as identified and in line with our

learning and development framework

· To conduct, where necessary any formal meetings such as disciplinary and grievance and be the

point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook.

· To deal with client complaints and any service issues in a timely manner ensuring that a

satisfactory conclusion is reached on all occasions.

· To be flexible with work times as there may be occasions, particularly due to the 24/7 nature of our

service, where you will be required to complete work outside of core hours, do training or have

team meetings to capture all team members.

INDIRE

P965383LM

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