Job Type: Permanent
Job Industry: IT Services
Contact Name: Libbie Cunningham
Job Location: Greater-manchester
Job Title: IT support technician
Job Salary: £20000 - £26000 Per Annum
Job Start Date:
An exciting opportunity has arisen to join the growing ICT Department and become a member of the Service Desk team. You will be working in a team-based environment on the Service Desk, providing first line support to users in all our offices. Your main responsibilities will be providing first time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required.
A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience.
Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do.
Demonstrate strong organisational skills and be accountable for your daily workload
Demonstrate a systematic, disciplined and analytical approach
Be customer focussed and ardent in ensuring that colleagues receive a high quality of service
The key objectives of your role are:
To ensure that the Service Desk Manager and Head of IT Service Delivery are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
Responsibility for being the first point of contact on the Service Desk.
New Starters and Leavers administration
Updating the knowledge base.
Innovation and Continual Service Improvements.
Responsibility for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users.
To provide application support to our internal and external users.
The department is responsible for resolving any IT related faults quickly and efficiently.
To work within SLA and KPI targets to agreed business priorities.
Setting up and configuring new laptops, desktops and mobile devices.
Installing authorised software to laptops, desktops and mobile devices.
Reporting faults and maintaining logs on desktops and laptops
The Successful 1st Line Support Technician must have:
Excellent troubleshooting and problem-solving skills.
Experience in 1st line support.
Experience with supporting customers over the phone and in person.
Experience of ticket management.
Windows Server 2008 / 2012 / 2016
Windows 7 / 10.
MS Exchange 2010 / 2013 mailbox management
Microsoft Office applications including Exchange.
Active Directory and group policies.
Setting up new users and disabling expired accounts.
Patching of network and phones.
Undertaking small- to medium-sized IT moves and projects.
Be passionate about technology
What you bring to the Team
Driven and results orientated
Positive outlook and a focus on high quality delivery
Must have the ability to communicate complex concepts and ideas easily to the team
Must be motivated to ensure work is complete and according to the requirements on schedule and to a high quality.
Must be reliable
Is able to work under pressure in all situations
The ideal candidate will ensure that correct decisions are made and issues acted on in a timely manner.
A dedication to getting the task done within any deadlines
What’s on offer?
Generous basic salary up to £24k DOE
The role is a permanent positon with a 6 month probationary period. The working week is based on 37.5 hours.
25 Days Holiday + Bank Holidays
Profit Share Scheme
Breakfast provided each Monday morning & monthly drinks
Contributory company pension scheme
Childcare voucher scheme
Access to the Employee Assistance Programme (EAP)
Utilising cutting edge software along with the latest technologies backed by huge investment and infrastructure, where else would you want to develop your career as an IT professional?
If this sounds like the right opportunity for you, click on the link to apply today.