Job Description
Job Reference:48087CH_1724421423
Job Type: Contract
Job Industry: Financial Services/insurance
Contact Name: Caitlin Harris
Job Location: Greater-manchester
Job Title: Legal Advisor Manager
Job Salary: £25,000 - £38,000 Per Annum
Posted On:
18 month Maternity Cover
Based in Manchester City
5 days a week in office
Job Overview:
Are you an experienced legal professional with a passion for leadership? We are seeking a Legal Advisory Team Manager to oversee and inspire our client’s Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs.
Key Responsibilities:
* Team Support: Provide continuous support to Legal and Financial Information Advisors, ensuring they have the necessary resources to excel in their roles.
* Call Monitoring: Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries.
* Coaching & Feedback: Deliver real-time feedback, super-coaching, and review quality assessments to promote individual growth and development.
* Client Liaison: Act as a primary point of contact for client queries, offering expert advice and resolving concerns efficiently.
* Complaint Management: Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues.
* Service Enhancement: Maintain and grow the unique offerings within the legal team, continuously striving for service excellence.
* Learning & Development: Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field.
* Performance Reviews: Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.
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