Portfolio

Job Description

  • Job Reference:48087CHR_1727701431

  • Job Type: Permanent

  • Job Industry: Professional Practice

  • Contact Name: Caitlin Harris

  • Job Location: Greater-manchester

  • Job Title: Legal Advisor Manager

  • Job Salary: £35,000 - £40,000 Per Annum

Posted On: 30th September 2024

Legal Advisory Manager
18 month maternity contract
Based in Manchester City
Paying £35,000 – £40,000
5 days per week in office

We are seeking an experienced Legal Advisory Manager to lead a team of 12 Legal Advisors. In this leadership role, you will be responsible for overseeing the delivery of legal advice and ensuring that the team meets key performance metrics and service level agreements (KPIs and SLAs). The role is heavily focused on maintaining high professional standards, particularly in telephone-based services.

Responsibilities Include:

* Provide guidance and resources to the Legal Advisors.
* Ensure the team is equipped to deliver effective and timely legal assistance.
* Oversee the management of call volumes and individual team member availability to ensure responsiveness to client inquiries.
* Deliver continuous feedback and coaching to improve team performance.
* Conduct quality assessments and provide developmental feedback.
* Assist in investigating complaints and work with clients and management to address service issues.
* Identify and implement ways to enhance the legal advisory services provided by the team.
* Conduct regular performance reviews and 1:1 meetings with team members.

Candidate Requirements:

* Proven experience in a customer service environment, with a background in supervisory or management roles.
* Law Degree, Legal Practice Certificate, or an equivalent qualification.
* Strong understanding of the SRA Code of Conduct and the BACP Ethical Framework.
* Ability to review legal documents, business agreements, and conduct commercial legal research.
* Excellent communication abilities, both written and verbal, with a talent for engaging with clients, colleagues, and management.

INDMANS

48087CHR

Personal Details

Apply

Want to refer a friend?

If this job is not right for you but you know the perfect candidate then please refer them to us.
You will be rewarded with £300/$500 for each Permanent candidate or a £50/$100 Amazon voucher for a Temporary candidate when their application is successful.

Terms & Conditions Apply

Refer a friend