Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: England
Job Title: Occupational Health Advisor - Remote Working
Job Salary: £40000 - £42000 Per Annum
The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction.
A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.
To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately.
The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly.
Day to day responsibilities
1 Able to assess an employee’s functionality and produce a quality report within the allocated timeframe.
2 To provide advice/support to employers on complex matters which facilitate an employee’s rehabilitation back to work after a period of sick leave.
3 To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly.
4 Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you.
5 Assist where required with potential new business and Relationship Management requirements where a clinical input is required.
6 To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required.
7 The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field.
8 Able to build a good rapport with clients and their employees throughout the Occupational Health process.
9 Work to the required high standards to ensure adherence to clinical protocols, procedures and processes.
10 Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required.
11 Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development.
12 Required to have excellent organisational skills and the ability to prioritise work and meet the required deadlines.
13 Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times.
14 Have proven experience of Microsoft Office (Word, Excel and PowerPoint) and have proficient IT skills.
15 Adhere to ISO approved policies and procedures to ensure that quality and compliance is maintained at all times.
16 Ability to communicate with all colleagues (management, administrative and clinical) at all levels and demonstrate good interpersonal skills.
17 To maintain a professional and responsible attitude at all times.
18 To be able to work as part of a busy team and demonstrate a ‘can do’ attitude.
19 Able to organise and prioritise workload accordingly to ensure work is completed within a timely manner especially prior to any period of annual leave.
20 Able to work on your own initiative when required, but to seek advice and guidance if ever unsure.
21 To ensure that departmental protocols are adhered to at all times.
22 To complete work within the relevant service level agreement (SLA).
23 To maintain a positive attitude at all times.
24 To ensure that effective communication is maintained at all times.
25 To carry out any other tasks deemed necessary by the Management Team
The above describes the broad framework within which the post holder will operate. It will be subject to regular review and the Company reserves the right to change or alter the duties contained therein to reflect the needs of the business and the personal and professional development of the post holder.
Essential skills and Competencies
1 Either a specialist degree or a Diploma in Occupational Health.
2 Current Licence (preferably Part 3 of Register) with the Nursing and Midwifery Council (NMC).
3 Currently practising Occupational Health work.
4 Able to demonstrate a high level of accuracy and attention to detail.
5 Excellent written and communication skills.
Desirable skills and Competencies
1 Have proven experience of Microsoft Office (Word, Excel and PowerPoint) and have proficient IT skills.
2 Excellent written and communication skills.
3 Proven experience in working towards KPIs and SLAs.
4 Ability to work as part of a busy team.
5 Have proven experience in working with Occupational Health referrals and experience from a variety of organisations.
Why Join our Team?
This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy so we look for colleagues who have a positive and focused attitude. Through training and DEVELOPMENT, we make sure that everyone who works here has the resources they need to build their careers. So if you are ambitious, focused and a confident communicator you’ll soon discover that there are unlimited opportunities for you at Health Assured.