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Job Description

  • Job Reference:P967708LF_1642171003

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Lucy Fulton

  • Job Location: Cheshire

  • Job Title: Retail Customer Services Advisor Days

  • Job Salary: £17000 - £19760 Per Annum

Posted On: 14th January 2022

Exciting Opportunity to work with Betfred – one of the countries largest and well known brands!!

If you enjoy a fast paced environment, have a high level of customer care and attention to detail, this could be the role for you!

With over 1600 retail stores Nationwide, alongside our Digital platform, we are seeing continued success and growth. We are now expanding our Retail Customer service team! We are recruiting hardworking and enthusiastic team members focusing on providing an excellent, friendly and professional service to Betfred Retail Customers , Based at our offices in Warrington, close to Birchwood train station and easily accessible via public transport.

The post is 40 hours per week on a permanent contract. The shifts are 8 hours, 5 days over 7, and from 7.45 am to 9 pm (8pm Sundays).

Responsibilities

* To provide customers with a professional service via telephone, email, and letter in relation to their associated Betfred retail experiences and to resolve all customer queries professionally using expert in-depth knowledge in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain customer satisfaction.
* Support shop staff in their role by assisting with a variety of contacts on a day-to-day basis.
* Carry out any administration in connection to the role, as requested by management.
* Understand fully and comply with the key objectives of the Gambling Commission and to be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice

In return you will get:

* A competitive salary
* Internal progression opportunities
* Excellent training package
* 33 holidays a year
* Social events
* 50% off highstreet rewards
* Access to a private Box at the MEN Arena
* Draw for tickets to Manchester United Games

Applicants must be over 18 to apply for this role.

We are Covid secure with regular cleaning and sanitizing stations, Perspex partitions between desks and Masks available.

P967708LF

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