The Portfolio Group Jobs

Tues, Weds, Thurs 8pm-8am Remote Night Counsellor; Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: * To provide an efficient and effective telephone counselling service to all callers. * To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. * Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. * Provide "In the moment support" to callers presenting with support needs. * To arrange follow up and check in calls when deemed appropriate. * To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. * Upon mutual agreement to undertake Structured Telephone Counselling cases. * Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. * Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. * Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. * Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity it is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours *…

Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Work Force Planning Administrator to join the team to help support the growth of the business. Job PurposeYou will be working within the sales departments, taking full ownership of the allocations of HR and H&S support on all sales opportunities through various sales channels. You will be the first point of contact providing first class telephone service to our clients. Job OverviewAs part of our work force planning and sales team you will become an integral part of the sales operation working closely with both internal and external sales. You must be positive and have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience. The role has an analytic focus and will require you to have good attention to detail, with strong communication skills and the ability to forge strong relationship across various departments. Day to Day Responsibilities * To manage the allocation of HR & HS supports to each sales appointment. * To monitor all incoming appointments and cancellations and ensuring prompt and accurate allocation. * To maintain an accurate record of appointments through our CRM System Salesforce and other systems as may be needed. This will require close monitoring and accurate completion of staff movement, diary system and weekly/daily sales figures. * To utilise available records, to identify statistics that will benefit the growth and success of the team. For example, sales communication channels and conversions with and without supports. * To ensure that appropriate times is provided to each appointment and that the support teams are attending meetings for the allotted time. * To liaise closely with the Business Development Mangers to ensure that they are utilising this resource and using to the benefit of the growth of the business. * Forge strong relationships across the Sales departments to ensure that there is clear lines of communication for the allocation and usage of sales supports. * In consultation with the Campaign Manager and Telemarketing Director identify any gaps that will increase the functionality of the department. * The role is analytic focused and will require analysis of data on a regular basis working with the direct manager of the team. * Receiving inbound enquiries regarding the business services, assessing the call and directing to the relevant department * Utilising salesforce and various inhouse systems * Working within SLAs in terms of call handling times and quality standards * Providing excellent customer service on every call * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives…

My client are looking to recruit a Part Time Payroll Administrator on a temporary basis to cover maternity.You will join the team and ensure that the payroll functions required to pay all employees are done accurately and on time. Responsibilities will include inputting high volumes of data and carrying out manual detailed/complex gross to net calculations quickly and accurately - including overpayments covering previous years. Working in a Payroll/Finance environment, prioritising workload to achieve tight deadlines. In reward for your skills you will join an established team with a wealth of knowledge within a fantastic company that is highly regarded in the area. If you are looking for work and have the payroll skills detailed above then then we want to hear from you! 46273EBINDPAY

A new client based in Yate are looking to introduce a new member to their expanding team! Seeking a Payroll Administrator, you will be contributing to the processing of a high-volume payroll sitting within a large, supportive team environment. You will be responsible for the assistance of a full start to finish payroll structure, pushing you forward in a busy, challenging payroll environment and allowing you to achieve further strengths in your payroll career. The suitable candidate will hold a strong payroll knowledge base, with clear understanding of Tax, NI and statutory payments as an essential. Excellent communication skills are essential, having the ability to grow strong key stakeholder relationships within the team and wider department. Offering the ability to learn key payroll processes - this is a great opportunity to enhance on a current payroll skill set, with progression to grow within the business and team! As a Payroll administrator, you will be responsible for.. * Providing excellent support and assistance in a number of different payrolls. * Processing a start to finish whilst collating data for inputting on records. * Submitting of pension provider contributions. * Maintaining and updating spreadsheets. * Dealing/handling with queries. * Liaising with HMRC and other 3rd party organisations. Personal Attributes * 2 years minimum of payroll experience. * Strong knowledge/experience on Tax, NI and statutory payments. * Excellent communicator with strong telephone manner. * High level of accuracy. Benefits Include: Hours; 9am-5:30pm / Parking available / 25 days holiday + Bank Holidays / Private Healthcare. 46271MFINDPAYS

A new client based in Yate are looking to introduce a new member to their expanding team! Seeking a Payroll Administrator, you will be contributing to the processing of a high-volume payroll sitting within a large, supportive team environment. You will be responsible for the assistance of a full start to finish payroll structure, pushing you forward in a busy, challenging payroll environment and allowing you to achieve further strengths in your payroll career. The suitable candidate will hold a strong payroll knowledge base, with clear understanding of Tax, NI and statutory payments as an essential. Excellent communication skills are essential, having the ability to grow strong key stakeholder relationships within the team and wider department. Offering the ability to learn key payroll processes - this is a great opportunity to enhance on a current payroll skill set, with progression to grow within the business and team! As a Payroll administrator, you will be responsible for.. * Providing excellent support and assistance in a number of different payrolls. * Processing a start to finish whilst collating data for inputting on records. * Submitting of pension provider contributions. * Maintaining and updating spreadsheets. * Dealing/handling with queries. * Liaising with HMRC and other 3rd party organisations. Personal Attributes * 2 years minimum of payroll experience. * Strong knowledge/experience on Tax, NI and statutory payments. * Excellent communicator with strong telephone manner. * High level of accuracy. Benefits Include: Hours; 9am-5:30pm / Parking available / 25 days holiday + Bank Holidays / Private Healthcare. 46271MFINDPAYS

My client are looking to recruit a Payroll Administrator on a 3 month temporary to permanent basis.You will join the team and ensure that the payroll functions required to pay all police officers, police staff for both Leicestershire & Derbyshire Police is carried out accurately and on time. Responsibilities will include inputting high volumes of data and carrying out manual detailed/complex gross to net calculations quickly and accurately - including overpayments covering previous years. Working in a Payroll/Finance environment, prioritising workload to achieve tight deadlines. In reward for your skills you will join an established team with a wealth of knowledge within a fantastic company that is highly regarded in the area. If you are looking for work and have the payroll skills detailed above then then we want to hear from you! 46268EBINDPAYS

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Content Specialist to join their growing marketing team. The role requires producing content for a variety of channels that draws people in and engages them, ensuring our client is positioned as the Employment Law and Health & Safety partner of choice. Role OverviewReporting into the Senior Marketing Manager, it will be your responsibility to make technical Employment Law and Health & Safety subjects easy to understand, engaging and relevant to our target market across digital and print. Your writing will play a key role in prospect and client communications, campaigns, projects and overall business development strategy. This is a genuine opportunity to execute your content marketing skills and creative copywriting authority in a fast-paced, entrepreneurial, sales and marketing-led organisation. Day-to-Day Responsibilities * Continually track and update the wider marketing team on employment law and Health & Safety developments and understand what they mean for employers. * Interpret employment and health & safety legislation and official guidance to create high level technical commentary, in addition to practical guides and other resources, to help employers understand their legal obligations. * Produce content that educates and inspires our prospects and clients including but not limited to, guides and articles, PR content, video, infographics, emails, apps (Brainbox) case studies, marketing collateral and events. * Write great copy that speaks immediately to a market saturated with messages. * Work with the marketing team to inform content strategy and plan out our content calendars. * Ensure all copy and scripts are delivered to brief, on time, and to the required quality standards. * Leverage the technical content and expertise from across the business to ensure content is relevant and engaging. * Ensure digital content best practice through a real understanding of the latest techniques and technologies. * Monitor competitor activity, customer behaviour and the latest trends to improve the performance of your writing and content. Essential Criteria * Solid Knowledge and understanding of Irish employment law and Health and Safety legislation * Minimum of 2 years' professional copy writing experience. * Excellent understanding of content marketing * A real ability to understand your target audience and make content that engages them. * An established track record of producing content from conception to delivery to impact. * Demonstrate strong creative content writing and a flair and a passion for generating new ideas Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P45783LSR5INDIRE

Exciting Job Opportunity - Associate Director of Health & Safety!My client has been providing invaluable guidance in HR and Health & Safety for over 40 years. Despite substantial growth, it retains the core values of a small business, intimately understanding the needs of its clientele. Having pioneered 24/7 employment law support, its seasoned consultants have been the guiding force through complex workplace challenges. What truly sets this entity apart is its dedication to understanding individual business goals.As a pivotal leader in our team, you'll shape a dynamic department, driving operational brilliance and unparalleled customer service in a high-speed, innovative setting. Responsible for managing and directing a department of 30+ supporting over 22,000 clients! Day to Day Responsibilities * To drive performance and development and motivate the H&S department. Achieving this through setting objectives, the vision and strong communication and management * Drive and deliver a hands on culture within the department, remaining close to the detail in every aspect of H&S * Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective * Maximise the use of technology within the department to drive time and cost savings * Report on and review all H&S delivery metrics to the board on a weekly basis, identifying issues at source quickly and rectifying them * To ensure that knowledge levels, of both sales and service teams, and control mechanisms are maintained through the appropriate provision of management information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change * Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning * To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality * Manage the department to deliver against targets in relation to client service, retention, referrals and profitability * To develop links and relationships with internal stakeholders to enhance existing relationships and to maximise development opportunities * Contribute to effective cross department and cross team communication with a particular emphasis on collaborating with the wider team * To support the continuing accreditation and certification of ISO standards * Manage internal Health & Safety compliance * Work closely with the Sales Director to help drive the strategy for increasing H&S Sales across the business * Represent the business on all matters linked to Health & Safety * Own the budget for the H&S Department ensuring the department is run commercially and drive cost savings through optimisation of systems, people and technology * Recruit, manage and lead a motivated department with a high performance culture Qualifications and Skills: * Certification in CMIOSH or equivalent. * Proven record in delivering exceptional H&S standards. * Strong leadership and team management skills. * Ability to engage stakeholders across all levels effectively. * Thrives in a fast-paced, entrepreneurial environment. Join a team dedicated to setting new benchmarks in Health & Safety services. If you're passionate…

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support. The role will be office based in Hinckley and the successful candidate will be joining a friendly, personable team within an organisation who have incredible growth plans and are part of a Global Group. The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies. The HR Office Consultant will also be responsible for: * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you can bring to their team: * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel * Full valid UK driving licence is essential P969053LFINDHIN