The Portfolio Group Jobs

The OpportunityThis is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. Job OverviewThe role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting. Day To Day Responsibilities * To monitor and manage workloads to ensure optimum SLA is achieved * To manage and maintain accuracy of team rotas * Manage and distribute queries and enquiries across EAP teams * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved * Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support * Updating of the live rota and schedule throughout the day including regular error checking * Produce weekly work mode usage report and distribute * Review lunch time distribution as and when required to ensure optimum operational efficiency What You Bring To The Team * Excellent Attention to Detail * Experience working with Excel * Ability to prioritise and work unsupervised as required * Excellent communication and written skills * Ability to work to deadlines * Ability to work with telephony and IT systems Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Holidays increase after 2- and 5-years' service * Cash plan for you (and your children, if any) * Private medical insurance after 5-years' service * Contractual sick pay * Pension Plan and Life Insurance * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions…

Are you a highly motivated, and driven individual with a background of working in a regulated environment? Would you like to work for an award-winning organisation who have won awards as one of the 'Best Places to Work' for 3 consecutive years?Portfolio are proud to be exclusively representing our award-wining, multinational Professional Services client in their search to add an Quality and Compliance Assessor to their team. The Quality and Compliance Assessor will be responsible for analysing full sales processes and ensuring sales procedures are compliance with the company. Daily responsibilities will include; * Analyse full sales process to ensure sales procedures are compliant with the company process and regulatory authorities including the Financial Conduct Authority ("FCA") * Assessment of Business Development Managers and Business Sales Executives for quality and compliance standards. * Assess Field Based Consultants for quality and compliance standards via teams' meetings. * Oversee quality assessment process for sales and service calls. * Conduct compliance investigations as and when required and advise on themes and trends. * Responsible for the overall design, implementation, and ongoing enhancement of compliance procedures, whilst ensuring its alignment with business objectives * Responsible for the implementation and monitoring of compliance controls including carrying out regular spot checks of websites, emails, letters, documents, and processes. * Internal auditing of processes and procedures from a compliance perspective, particularly those procedures relating to the sales process. * Develop an effective education and engagement program through ongoing communication and training to senior management. * Keeping all the relevant trackers up to date in timely manner and collating all weekly, monthly, and quarterly reports on time. * Conducting FCA compliance induction training across the group for all new starters where applicable. In order to be considered for the role, you must have; * Background working in a regulated environment essential * Excellent Planning and Organisational skills with a strong attention to detail. * Ability to communicate effectively and provide feedback in a constructive manner. * High level of integrity and accountability for results P45910LFR3INDMANJ

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support. The role will be office based in Hinckley and the successful candidate will be joining a friendly, personable team within an organisation who have incredible growth plans and are part of a Global Group. The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies. The HR Office Consultant will also be responsible for: * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you can bring to their team: * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel * Full valid UK driving licence is essential P969053LFRINDHIN

Are you an Experienced Customer Service Representative looking for a new challenge?Are you looking for a role that offers progression and continued support?We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the BrightHR Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first month of their contract. You will be keeping in regular contact via inbound, outbound and over Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. BrightHR transforms people management for small business owners. BrightHR believe in the power of small businesses and understands their importance to our high streets and local communities. That's why we support small business owners with all their people management need and give them the tools to take their business to the next level. From everyday admin tasks to complex legal dilemmas, we free up employers' time with our superior software and tailored expert guidance Our technology is easy to use, our advice is clear, practical and jargon-free,…

Portfolio are proud to be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and system so being IT savvy and being able to pick up new systems would be helpful! You will also be contacting and offering additional training to disengaged users. This will contribute to increased engagement and retention rates and improve client sentiment and online reputation. This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities * Provide an excellent customer service and software support to our new and existing BrightHR clients * Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist * Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times * Carry out pro-active waterproofing appointments to maintain a low level of cancellations * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme P44558LFRINDMANJ

My client are looking to recruit a Pensions Administrator on rolling temporary basis.In order to be considered for this role you MUST have significant payroll/pensions experience ideally come from public sector. In reward for your skills you will join an established team with a wealth of knowledge within a fantastic company that is highly regarded in the area. If you are looking for work and have the payroll skills detailed above then then we want to hear from you!The primary function of the role is to assist the pensions team in the provision of information and statistics as required and to provide information to employees on potential pension benefits and scheme provisions including LGPS.Reporting to the Payroll and Pensions Manager within the Payroll and Pensions team, this role will work as part of a team supporting this service and so may be asked to work across the service's activities and occasionally support the work of the wider Payroll team.In reward for your skills you will join an established team with a wealth of knowledge within a fantastic company that is highly regarded in the area. If you are looking for work and have the payroll skills detailed above then then we want to hear from you! 46069LHINDPAYS

Our client is hiring for an ambitions Payroll Assistant to join their small and support payroll team, taking responsibility for processing end to end payroll for a variety of clients.This role reports into the Payroll Manager. Key responsibilities: * End to end payroll processing for clients of variable sizes * BACs payment processing * Processing statutory deductions including SSP, SMP, SPP, taxi, NI, pensions * Payroll query resolution * Deadline management Experience required: * Excellent start to finish payroll experience * Confident with high volume payroll * Experience in a clients payroll environment is desirable, but not essential * Strong UK payroll knowledge This role offers flexibility for hybrid working. Working hours are 37.5 hours per week and on offer is a competitive benefits package 46208RMCINDPAYS

Are you a growth-minded and hungry payroll professional looking to take the next step in their career? If so, below are a list of responsibilities: * Managing your own portfolio of clients completing end to end monthly payroll * Relationship building and management with clients * Engagement with onboarding/transitioning of new clients * Supervising, assisting, and overseeing junior members of the team as well as training new staff members * Completing auto enrolment duties & uploading pension contributions to relevant pension provider * Running tax year-end processes * Performing internal reviews of payrolls * Providing technical advice & responding to ad hoc payroll queries * Experience within an outsourced/bureau background would be desirable, strong payroll technical knowledge is a must. You will be confident in balancing a variation of tasks, meeting multiple deadlines, and customer focused.Please apply today! 46313TOINDPAYS

(Hybrid Role - Based In Leeds); Portfolio Credit Control are currently partnered with a well-established commercial business who have a reputable name within the industry. Our client is looking to take on a Credit Control Team Leader to support the Credit Manager in ensuring the Credit Function is achieving targets and continuing its successful path. This opportunity will allow you to work alongside 5 Credit Controllers and have an impact on their learning and development. * To lead a team of 5 Credit Controllers ensuring working within the constraints of the Credit policy / authority levels as well as developing / coaching individuals to create & maintain a high performing team. * Working to maintain a health ledger and reduce the aged debt by building relationship's and negotiating with clients. * Minimising risk and exposure whilst maximising sales and striving for best practices, challenging ways of working * Ensuring all reporting is created and actioned in a timely basis, always demonstrating sound commercial awareness within the wider team * Authorise repayment plans and order release up to agreed authority levels * Maintain regular, effective communication, with customers, internal and external to review accounts, resolve overdue items and deductions. * Build strong relationships with internal stakeholders to ensure credit control reporting, procedures and policies accommodate organisational developments and needs, attendance at meetings where relevant * Directly report into the Credit Manager and assist them. What You Bring? * Excellent organisational skills, with the ability to multi-task. * Strong communication skills * Have a 'can do' attitude * A proven track record within Credit Control * 3-5 years' experience in a similar position If you are interested in applying, please contact Brandon on - brandon.robinson@portfoliocreditcontrol.com / 02076503199 / 07977823565 971333BR3INDCC