The Portfolio Group Jobs

My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours. * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills.…

Our client, part of a successful British Leisure group is looking to recruit a People Manager to assist with leading reward across the business. The role will involve designing, developing, and managing reward programmes across areas of benefits, pay and bonuses. The people manager will also be responsible for administration across the people team alongside maintaining the HRIS system. Key Responsibilities: * Monitor and analyze trends within the reward market to ensure competitive compensation and benefits packages. * Manage contracts and Service Level Agreements (SLAs), including tracking renewals and overseeing budget adherence. * Stay informed on company metrics, including turnover rates, EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization), Employee Net Promoter Score (ENPS), and legal compliance to support strategic decision-making. * Collaborate with the Head of People to implement change management initiatives and support overall HR strategy. * Provide insights and recommendations based on market analysis and company performance to enhance the employee value proposition. Requirements: * Proven experience in Reward Management or a related HR field. * Strong analytical skills with an ability to interpret data and market trends. * Familiarity with financial metrics relevant to HR practices and business strategies. * Excellent communication and interpersonal skills to effectively work with various stakeholders. * A proactive approach to change management and a willingness to embrace new initiatives. What We Offer: * Competitive base salary with the opportunity for a 20% performance-based bonus. * Comprehensive life assurance policy. * 20% discount across all leisure brands within the group. * An exciting opportunity to be part of a transformational journey within the organization. If you are passionate about reward management and are seeking a chance to make a significant impact, we invite you to apply and be part of our ambitious plans for the future. 48030CHINDHRR

Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ

Are you a Marketo maestro ready to join a global brand?Join our clients SaaS powerhouse as a Marketo Automation Specialist and drive impactful marketing campaigns for a worldwide audience. We're looking for a data-driven innovator who can transform insights into action, optimise customer journeys, and scale our automation efforts to new heights. Are you passionate about leveraging the full power of Marketo to fuel business growth, this is the opportunity you've been waiting for! Day to Day * Provide strategic support to the marketing team, setting up and monitoring Marketo campaigns and automations. * Build, manage, and optimize nurture journeys for key prospects and customers, ensuring seamless and effective touchpoints. * Monitor the overall performance and health of our Marketo system. * Leverage automation and AI to enhance lead management processes. * Develop and refine our marketing technology stack, aiming for industry-leading standards. * Deliver weekly and monthly reports on email journeys, measuring performance against targets. * Collaborate with key stakeholders, including the sales team, to understand the funnel and optimize nurture programs.YOU? * Advanced expertise in Marketo, Adobe, HubSpot, or Salesforce Marketing Cloud. * In-depth experience with Adbridge or similar tools to support multi-channel campaigns. * Proficiency in lead scoring and attribution models (last touch and multi-touch) to boost lead pipeline and engagement. * Experience integrating CRM systems with other platforms and automating workflows. * Strong understanding of lead generation metrics and experience in data-driven reporting. * Engagement with the latest trends in marketing technology and a commitment to staying ahead of the curve P46917CCRINDMANS

Unlock Your Potential as a Business Development Manager with a Global Leader!Are you a dynamic, high-energy sales professional ready to make an impact? Join our client-a global powerhouse with over 40 years of excellence and offices in Canada, Australia, New Zealand, and the UK. They specialize in HR and Health & Safety outsourcing, serving businesses across Canada. As they continue their exciting growth trajectory, they are on the hunt for a talented, field-based Business Development Manager to drive their success in Guelph, Ontario. Job Overview: * Freedom to Excel: Embrace the thrill of a 100% field-based role, where you'll craft and expand your own network of referrals with support from your dedicated BSC partner. * Play to Win: Your mission? Generate new business opportunities, build valuable partnerships, and achieve impressive sales targets in a fast-paced, high-reward environment. * Rewarding Success: Your efforts will directly impact your earnings with uncapped commissions from your very first sale. Day-to-day Responsibilities: * Hunt and Thrive: Self-generate leads, schedule appointments, and secure referrals through proactive business activities. * Engage and Convert: Meet with potential introducers, referral partners, and business owners to drive growth and hit quarterly sales goals. * Lead the Charge: Maintain and manage a robust sales pipeline while thriving in a high-energy, target-focused culture. What You Bring: * Sales Savvy: A mandatory minimum of 10 years in field-based B2B sales, with a proven track record in generating new business. * Consultative Approach: Confidence in value-based selling and the ability to connect with decision-makers. * Organizational Skills: Expertise in managing and updating CRM systems, using customer intelligence for strategic planning. * Driver's License: A full G driving license is essential for traveling across your territory. * Passion and Resilience: A passion for sales, a drive to earn, and a tenacious, engaging personality. What's in It for You: * Attractive Compensation: Base salary, car allowance (or company car option), and $36k signing fees. Realistic first-year earnings of $105,000, with top performers earning $170,000+ thanks to uncapped commissions. * Fantastic Benefits: Comprehensive package including 15 days of holiday plus statutory holidays, an extra day off for your birthday, and more. * Company Incentives: Daily, weekly, and monthly rewards to keep you motivated. * Growth Opportunities: Enjoy 4 weeks of training, a career development plan, and access to our Employee Assistance Program. * Retirement Perks: Benefit from our Registered Retirement Savings Plan (RRSP) matching program. Ready to Elevate Your Career?If you're excited by the prospect of a high-energy role with significant rewards and growth potential, we'd love to hear from you. Apply now and embark on this thrilling journey with us! 47928ABINDCAN

You will be responsible for supporting the payroll department in ensuring accurate and timely processing of payroll. Your role will involve a variety of tasks, including data entry, record-keeping, and assisting with payroll-related inquiries. The ideal candidate will have strong a strong background in retail, organizational skills, attention to detail, and proficiency in Excel. What You'll Do * Assist in preparing and processing monthly payroll. * Verify and ensure the accuracy of timesheets and payroll records. * Assist in the calculation of wages, deductions, and other payroll-related adjustments. * Respond to employee payroll inquiries. * Ensure compliance with company policies and relevant regulations. * Assist with the preparation of payroll reports and summaries. * Support other administrative tasks as needed.

Portfolio Payroll are supporting a business in Newcastle, looking for a strong end to end payroll administrator to join on a temporary basis. The role is paying £14 per hour, and is fully office based. The role offers some flexibility, however would be 37.5 hours per week. You must have strong end to end experience, and be able to hit the ground running in a fast paced environment. If you are interested, please apply for more information. INDPAYN

Our client are looking for an experienced Payroll Administrator to join their team in Bristol. Responsibilities and experience include: * Past experience processing end to end payroll is essential * Liasing with HMRC/Stakeholders where required * Being a main point of contact for related queries * Good knowledge of tax, national insurance etc… * A CIPP qualification will be highly desirable Interviewing immediately, please apply. 47742OCINDPAYS

Portfolio Payroll are currently working alongside a Payroll Bureau located in the Bristol area who are looking for a Lead Payroll Administrator to join their team. Responsibilities include: * Responsible for processing all payrolls from start to finish * Responsible for submitting pension contributions to the relevant provider when the payroll is finalised * Responsible for processing the payroll accurately and on time * Responsible for submitting RTI submissions to HMRC in a timely manner * Mentor and advise more junior members of the team * Dealing with all levels of client queries using verbal & written communication They are interviewing now. Please interview immediately if you are interested. 47768OCINDPAYS