The Portfolio Group Jobs

CLIENT CARE ADVOCATE - RESOLUTIONS.FULL TIME OFFICE BASEDN- Manchester - 25k + profit share. My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across the business being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all the client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * 50% resolutions in 24 hours (not Technical) * 50% resolutions in 72 hours (technical) * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 3.5 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do"…

CLIENT CARE ADVOCATE - RESOLUTIONS.FULL TIME OFFICE BASEDN- Manchester - 25k + profit share. My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across the business being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all the client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * 50% resolutions in 24 hours (not Technical) * 50% resolutions in 72 hours (technical) * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 3.5 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do"…

CLIENT CARE SPECIALIST - QUERIES.Manchester - Office Based - £23k + Profit Share Scheme Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of their client experience team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years 45514FARINDMANJ

Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! Job OverviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. Day to Day Responsibilities * Ensure mailbox is constantly monitored and all emails are processed * Compile daily, weekly, monthly, quarterly, and yearly reports with analysis * Manage incoming leads * Process daily new businesses applications * Act as sales support for all sales teams - supporting with system training and daily queries from the sales department * Monitor & allocate data records so the sales team always have enough data to work * Coordinate the administrative needs of the Sales team and management team as required Essential Skills and Competencies * Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills * Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors * Teamwork: willingness to assist and support others as required and get on with team members * Experience in a fast-paced organisation * Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development * Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships * Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner * Commerciality: ability to apply knowledge in a practical, commercial manner * Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and…

NEW SALES OPPORTUNITY FOR MOTIVATED AND TARGET-DRIVEN CANDIDATES!SALARY: 23k - 27k Basic DOE + Guaranteed £250 for 3months+ UNCAPPED Commissions and Quarterly Bonuses.Ignite your sales career! - Ready to break free from the ordinary and supercharge your success?My client is seeking energetic sales trailblazers - you will have a passion for turning challenges into triumphs, creating long lasting client relationships, and hitting those sales targets that others think are impossible - this is your moment! - Apply now!!This is an exciting opportunity to join a vibrant company and embark on a journey of limitless possibilities! My client has been providing their services for over 80 years with incredible growth plans for the next 5 years.Sales Trailblazers are the key to the continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing the services, and creating a great opportunity for the business development team to sign up new clients to the services. What's in it for you as a Sales Trailblazer? * Let's start with the money … you'll of course get a basic salary between £23,000 - £27,000 dependent on experience but let's be honest you're not in sales for the basic salary… Realistic first year earnings are £40,000; Top performers are earning £70,000 + The commission is uncapped and earnt from your very first * My client wants to make sure you have a work-life balance, so no evenings or weekends, just 45am-5pm Monday - Friday * You might want to spend some of your commission on holidays, so take 25 days holiday + plus bank holidays and we'll also give you an extra day off for your * And of course, a 6 Month sales training programme, with a clear development plan, that will support you with continuous training and * This is a great role for someone who is looking to build a career and progress in sales as there are opportunities for not only fantastic earning potentials but also progression which their 'Career Pathway' plan will help you achieve. There's more… * Daily, weekly, and monthly incentives * Profit share * Medicash membership * Access to Employee Assistance Programme * Newly Refurbed office. Day-to-Day Responsibilities * Promote Employment Law and Health & Safety outsourcing solutions to SME businesses. * Schedule sales opportunities with business owners/Directors to promote the services. * Work with your Business Development Manager to generate a quarterly seminar plan to maximise sales opportunities. * Self-generate new leads, appointments, and referrals through day-to-day new business activity. * Accurately build, manage, and maintain your sales pipeline. What do my client look for in a Trailblazer… * You'll ideally have some experience in sales whether that's face to face or over the phone sales. * Be a confident communicator, to get your personality across over the phone, this role is all about building * Be ambitious and be driven by your own * Have the resilience and confidence…

NEW SALES OPPORTUNITY FOR MOTIVATED AND TARGET-DRIVEN CANDIDATES!SALARY: 23k - 27k Basic DOE + Guaranteed £250 for 3months+ UNCAPPED Commissions and Quarterly Bonuses.Ignite your sales career! - Ready to break free from the ordinary and supercharge your success?My client is seeking energetic sales trailblazers - you will have a passion for turning challenges into triumphs, creating long lasting client relationships, and hitting those sales targets that others think are impossible - this is your moment! - Apply now!!This is an exciting opportunity to join a vibrant company and embark on a journey of limitless possibilities! My client has been providing their services for over 80 years with incredible growth plans for the next 5 years.Sales Trailblazers are the key to the continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing the services, and creating a great opportunity for the business development team to sign up new clients to the services. What's in it for you as a Sales Trailblazer? * Let's start with the money … you'll of course get a basic salary between £23,000 - £27,000 dependent on experience but let's be honest you're not in sales for the basic salary… Realistic first year earnings are £40,000; Top performers are earning £70,000 + The commission is uncapped and earnt from your very first * My client wants to make sure you have a work-life balance, so no evenings or weekends, just 45am-5pm Monday - Friday * You might want to spend some of your commission on holidays, so take 25 days holiday + plus bank holidays and we'll also give you an extra day off for your * And of course, a 6 Month sales training programme, with a clear development plan, that will support you with continuous training and * This is a great role for someone who is looking to build a career and progress in sales as there are opportunities for not only fantastic earning potentials but also progression which their 'Career Pathway' plan will help you achieve. There's more… * Daily, weekly, and monthly incentives * Profit share * Medicash membership * Access to Employee Assistance Programme * Newly Refurbed office. Day-to-Day Responsibilities * Promote Employment Law and Health & Safety outsourcing solutions to SME businesses. * Schedule sales opportunities with business owners/Directors to promote the services. * Work with your Business Development Manager to generate a quarterly seminar plan to maximise sales opportunities. * Self-generate new leads, appointments, and referrals through day-to-day new business activity. * Accurately build, manage, and maintain your sales pipeline. What do my client look for in a Trailblazer… * You'll ideally have some experience in sales whether that's face to face or over the phone sales. * Be a confident communicator, to get your personality across over the phone, this role is all about building * Be ambitious and be driven by your own * Have the resilience and confidence…

NEW SALES OPPORTUNITY FOR MOTIVATED AND TARGET-DRIVEN CANDIDATES!SALARY: 23k - 27k Basic DOE + Guaranteed £250 for 3months+ UNCAPPED Commissions and Quarterly Bonuses.Ignite your sales career! - Ready to break free from the ordinary and supercharge your success?My client is seeking energetic sales trailblazers - you will have a passion for turning challenges into triumphs, creating long lasting client relationships, and hitting those sales targets that others think are impossible - this is your moment! - Apply now!!This is an exciting opportunity to join a vibrant company and embark on a journey of limitless possibilities! My client has been providing their services for over 80 years with incredible growth plans for the next 5 years.Sales Trailblazers are the key to the continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing the services, and creating a great opportunity for the business development team to sign up new clients to the services. What's in it for you as a Sales Trailblazer? * Let's start with the money … you'll of course get a basic salary between £23,000 - £27,000 dependent on experience but let's be honest you're not in sales for the basic salary… Realistic first year earnings are £40,000; Top performers are earning £70,000 + The commission is uncapped and earnt from your very first * My client wants to make sure you have a work-life balance, so no evenings or weekends, just 45am-5pm Monday - Friday * You might want to spend some of your commission on holidays, so take 25 days holiday + plus bank holidays and we'll also give you an extra day off for your * And of course, a 6 Month sales training programme, with a clear development plan, that will support you with continuous training and * This is a great role for someone who is looking to build a career and progress in sales as there are opportunities for not only fantastic earning potentials but also progression which their 'Career Pathway' plan will help you achieve. There's more… * Daily, weekly, and monthly incentives * Profit share * Medicash membership * Access to Employee Assistance Programme * Newly Refurbed office. Day-to-Day Responsibilities * Promote Employment Law and Health & Safety outsourcing solutions to SME businesses. * Schedule sales opportunities with business owners/Directors to promote the services. * Work with your Business Development Manager to generate a quarterly seminar plan to maximise sales opportunities. * Self-generate new leads, appointments, and referrals through day-to-day new business activity. * Accurately build, manage, and maintain your sales pipeline. What do my client look for in a Trailblazer… * You'll ideally have some experience in sales whether that's face to face or over the phone sales. * Be a confident communicator, to get your personality across over the phone, this role is all about building * Be ambitious and be driven by your own * Have the resilience and confidence…

* EAP WELLBEING COUNSELLOR LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS REPORTING TO: COUNSELLING MANAGER Are you a BACP registered member? Or registered with a Counselling Body?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got 12months counselling experience? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and always managing expectations. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" to help a service user achieve an outcome in the shortest space of time possible…

* EAP WELLBEING COUNSELLOR LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS REPORTING TO: COUNSELLING MANAGER Are you a BACP registered member? Or registered with a Counselling Body?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got 12months counselling experience? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley! As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and always managing expectations. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" to help a service user achieve an outcome in the shortest space of time…