Group Jobs
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Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members.Shift 1: Monday to Friday 1pm - 9pm with Weekends off. JOB PURPOSE:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one.JOB OVERVIEW:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: 1 To provide an efficient and effective telephone service to all callers 2 Completing outbound calls to provide effective follow up support 3 Supporting digital functions within the organisation including live chat and emails 4 To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed 5 Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue 6 Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to 7 To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support 8 Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database 9 Attending team meetings and training as required 10 Maintain required productivity levels…
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This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. Job OverviewThe role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting. Day To Day Responsibilities * To monitor and manage workloads to ensure optimum SLA is achieved * To manage and maintain accuracy of team rotas * Manage and distribute queries and enquiries across EAP teams * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved * Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support * Updating of the live rota and schedule throughout the day including regular error checking * Produce weekly work mode usage report and distribute * Review lunch time distribution as and when required to ensure optimum operational efficiency What You Bring To The Team * Excellent Attention to Detail * Experience working with Excel * Ability to prioritise and work unsupervised as required * Excellent communication and written skills * Ability to work to deadlines * Ability to work with telephony and IT systems Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Holidays increase after 2- and 5-years' service * Cash plan for you (and your children, if any) * Private medical insurance after 5-years' service * Contractual sick pay * Pension Plan and Life Insurance * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on…
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Wellbeing Counsellor Recruitment Day Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R16 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Helpline Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R16 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P56988MCRINDCAN
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P5877MCINDCAN
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Portfolio are proud to be exclusively representing our client who are a Global, Award Winning, Professional Services Organisation. We are looking for someone with an outstanding HR background, who is commercially astute with a technical aptitude to develop and grow teams.This person will be responsible for delivery the HR service to the client base, ensuring a best-in-class experience from both a technical and customer experience perspective. We are looking for someone who can bring dynamism, operational excellence, impeccable people skills and technical expertise and who will thrive in working in a fast-paced environment.The HR director will provide a real operational view on how our client can enhance their clients journey, deliver the service through all channels, embracing technology where possible. They will play a key part in working with the board to drive HR sales through their knowledge of the marketplace. The HR Director will be responsible for: * Manage the HR Service function. * To drive performance in business-critical key KPIs and develop and motivate a large department, achieving this through objective setting, vision and strong communication/leadership. * To manage the department to deliver against targets in relation to client service, retention, referrals and profitability. * To build and maintain an effective, cohesive and motivated service function, providing leadership and support to team leaders, colleagues and peers. * To lead and drive the Managers within the Employment Services/HR Department, ensuring they are close to their teams, and that their teams are being optimised from an output perspective and quality of service delivery is industry leading. * To proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs. * To ensure that knowledge levels of both sales and service teams and control mechanisms are maintained through the appropriate provision of business information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change. * To invest in the training and career development of your people to ensure exceptional service delivery. * To drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support, achieving continuous improvement in quality across the department. * To undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework. * To develop and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention. * To work closely with the CEO to help drive the strategy for increasing HR Sales across the business. * To report on and review all HR delivery metrics to the board on a weekly basis, identifying issues at source quickly and rectifying them. * To drive an optimal delivery model through utilisation of HR consultants to drive maximum number of visits without impacting quality. * To conduct, where necessary, any formal…
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My client is looking for an experienced, highly motivated Head of Partnerships who is capable of optimising current partners to their full potential and be committed to acquiring new Partnerships and generating new leads. This is a high-profile role central to BrightHR growth strategy and will drive revenue growth through new customer acquisition sign up to our multi award-winning software and products through our highly motived sales team. You will be working alongside our sales team in the Toronto office full time on site. What we're looking for: * A candidate with a proven track record in Strategic Partnership development * Strong business development skills in a B2B environment and lead generation experience * A person who thrives in working alongside sales and business development teams * Comfortable with senior stakeholder meetings * Skilled in developing meaningful reporting MI and insights and take appropriate action * Passionate about generating new ideas and delivering robust short and long term strategy * Capable of building a team from the ground up Your Impact * Identifying and securing new partners for client * Build a pipeline of new partner opportunities * Target existing partners with software proposition to improve lead volume and quality Your experience * 3+ years' experience in business development/sales and relationship management * Knowledge of marketing tools and levers to drive leads * Proven capability in developing and executing sales strategies and activities * Results orientated with a proven record of successfully meeting sales targets * Extremely strong negotiator with ability to demonstrate techniques and approaches that achieve desired business outcomes * Strong problem-solving skills with demonstrated ability to work independently and make decisions in a timely manner based on thoughtful analysis and critical judgment * Thrive in a multi-tasking environment and can adjust priorities quickly * Self-motivated, self-managed proactive, risk taking, and a very high drive to succeed * Excellent oral and written skills to communicate complex issues and influence others internally and externally * Demonstrated experience successfully collaborating with all levels of decision making, including executive leadership to drive and enhance long term partnerships Your contribution * Identify, build and maintain partnership opportunities that will support the strategic vision and growth of BrightHR * Continuously work to identify new opportunities for current partners who wish to accelerate their engagement and recruitment outcomes with BrightHR * Establish a trusted/strategic advisor relationship with each partner and drive continued value and revenue of our products prioritising strategically important partners * Work with Partner Success team to develop strategic partnership plans for priority partners in your territory to ensure their needs are being maximised and are aligned with agreements * Supporting the Chief Growth Marketing Officer with overall strategy development * To develop and execute tactical lead generation growth plans supporting our growth objectives, ensuring the current partner offer and KPIs are aligned. * Occasional support for internal training, products and services ensuring internal teams understand the opportunities and the value proposition * Advocate partner needs/issues cross-departmentally and support internal teams in…
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Litigation Paralegal - Employment Law Greater Manchester
Permanent £25,000 - £32,000 Per Annum
Ref: P964930BG1R13 Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law.We are looking for a bright, confident, legally-qualified individual with Employment Law experience, to work in a dynamic team and cover all aspects of case preparation. The role requires you to assist Clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings.The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach. Day to Day Responsibilities: * Reviewing Tribunal and Early Conciliation matters including complex open track matters. * Drafting of responses, witness statements and relevant applications. * Dealing with all aspects of document disclosure and creation of bundles. * Liaising with Tribunals, Claimants' representatives and clients. * Discussing merits of a case and achieving commercially favourable settlements. * Working alongside and supporting corporate clients as a dedicated Litigation Executive. * Conducting preliminary hearings by telephone. In order to be considered for this opportunity it is essential that you have the following: * Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) * A real commitment to helping clients through a difficult time. * A positive approach to a busy workload and team work. * A genuine passion for employment law and high attention to detail. P964930BG1R13INDMANS