Group Jobs
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Senior Recruitment Consultant - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021. Key Responsibilities * You'll be able to take on a warm desk & work with existing consultants and existing clients, so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basis Experience * Previous 3 years' experience in 360 recruitment within professional services. * Advanced communication skills with a high ability to negotiate with clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with…
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Reception Administrator Greater Manchester
Permanent £23,000 - £24,000 Per Annum
Ref: P46721LFR Group
Portfolio are proud to represent our client, a market leading, global HR software and Consultancy company based in Manchester city Centre. We are seeking an experienced Reception Administrator to join our fast paced, supportive, friendly team.Your role is to provide a first-class telephone service to our clients, ensuring the client's needs are assessed and dealt with in accordance with our call handling requirements.The ideal candidate will be positive have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience.All calls will be from our customers requesting information on services so you will need to be efficient and PC literate. Job OverviewWe're looking for a dynamic, motivated, high performing reception administrator to handle our inbound call volume across various areas of the business, and also take part in outbound call quality assessments from within our sales function.The reception administrator will receive calls from both existing and prospective clients of BrightHR and will be required to handle all calls in a friendly and professional manner, and subsequently direct the caller to the correct department whilst logging details of the interaction on our internal CRM. Day-to-Day Responsibilities * Handle inbound telephone enquiries and advise these correctly * Quickly identify reasons for calling, and direct to the relevant internal team * Administration and data entry * Outbound quality assurance calls made to recent prospect interactions What you Bring to the Team * A warm, outgoing personality * Desire to provide outstanding customer service * Excellent telephone manner * Competent IT skills * Attention to detail including grammar and spelling * Strong organisational and interpersonal skills * Ability to work in a team Company Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. If you are up for the challenge, apply today and we'll be in touch! P46721LFRINDMANJ
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Portfolio are proud to represent our client, a market leading, global HR software and Consultancy company based in Manchester city Centre. We are seeking an experienced Reception Administrator to join our fast paced, supportive, friendly team.Your role is to provide a first-class telephone service to our clients, ensuring the client's needs are assessed and dealt with in accordance with our call handling requirements.The ideal candidate will be positive have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience.All calls will be from our customers requesting information on services so you will need to be efficient and PC literate. Job OverviewWe're looking for a dynamic, motivated, high performing reception administrator to handle our inbound call volume across various areas of the business, and also take part in outbound call quality assessments from within our sales function.The reception administrator will receive calls from both existing and prospective clients of BrightHR and will be required to handle all calls in a friendly and professional manner, and subsequently direct the caller to the correct department whilst logging details of the interaction on our internal CRM. Day-to-Day Responsibilities * Handle inbound telephone enquiries and advise these correctly * Quickly identify reasons for calling, and direct to the relevant internal team * Administration and data entry * Outbound quality assurance calls made to recent prospect interactions What you Bring to the Team * A warm, outgoing personality * Desire to provide outstanding customer service * Excellent telephone manner * Competent IT skills * Attention to detail including grammar and spelling * Strong organisational and interpersonal skills * Ability to work in a team Company Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. If you are up for the challenge, apply today and we'll be in touch! P46721LFINDMANJ
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Account Manager - Education Sector Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: P46696LFR Group
This is a once in a career opportunity for an exceptional account manager to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. The roleAs a relationship manager focusing predominantly on the education sector, you will be responsible for your own portfolio consisting of faculties of around £1m annual revenue. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. The role includes the support and day to day communication with one of Health Assured's partners within the education sector, and is key in the delivery of our continued partnership. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events (particularly during fresher's weeks). You will negotiate renewal terms, liaise with the intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records whilst working toward internal KPI measures. Day to Day Responsibilities * Managing a portfolio of circa 100 key SAP, EAP and Occupational Health clients based across the UK and Ireland whilst being the internal champion of our SAP product * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate client in collaboration with our partner * Supporting with tender and bid exercises to represent the relationship management function * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients and our partner * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter * Achieve 3 self-generated new business client wins per quarter * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market within this sector * Maintain the highest standard of customer service and support to the sales and bid team * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities * Providing weekly renewal and activity updates What you bring to the team * An organised individual with excellent attention to detail, accuracy, and consistency * A customer service focus and committed to…
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OverviewJoin our client's dynamic finance team as an Insurance Accountant, reporting directly to the Finance Manager. As a vital member, you will play a pivotal role in ensuring accurate monthly closing of Insurance Premiums and maintaining data integrity within our finance operations. This is an office based role that will require you on site five days per week. ResponsibilitiesReview and Reconciliation: Conduct thorough reviews and reconciliations of monthly Premiums and other accounting schedules to ensure accuracyData Validation: Validate inbound data against established criteria to maintain data integrityAd Hoc Reporting: Prepare ad hoc reports for underwriting and management teams to support decision-making processesClaims Data Analysis: Analyse claims data to identify trends and insights for informed decision-makingLiaison and Collaboration: Collaborate with intermediaries and claims team to streamline processes and enhance communicationSystem Data Integrity: Take ownership of ensuring system data integrity through regular validation and maintenance Qualifications & ExperienceInsurance Industry Experience: Prior experience in the insurance industry is ideal in order to understand the nuances of insurance reportingAccountancy Qualification: ACA, ACCA, or CIMA qualification or actively working towards one is preferredTeam Player: Ability to work effectively within a team environment, fostering collaboration and synergyAdvanced Excel Skills: Proficiency in data processing and Excel functions to handle complex financial dataIndependent Worker: Capability to work independently, demonstrating initiative and accountabilityEffective Workload Prioritization: Ability to prioritize tasks effectively to meet deadlines and deliver quality results What's in it for youProfessional Growth: Opportunity to grow professionally within a dynamic and supportive team environmentChallenging Work: Engage in challenging and meaningful work that contributes to the success of the finance team and the organizationCollaborative Culture: Be part of a collaborative culture that values innovation, teamwork, and continuous improvementCompetitive Benefits: Enjoy competitive compensation and benefits packages designed to support your well-being and professional development P46716CHINDMANS
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HR Documentation Consultant Leicestershire
Permanent £22,000 - £23,000 Per Annum
Ref: P46707BGR Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for dynamic, motivated, high performing HR professional to work with their clients to provide documentation support. The role will be office based in Hinckley and the successful candidate will be joining a friendly, personable team within an organisation who have incredible growth plans and are part of a Global Group.The HR Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies. The role is a busy and fast paced position, for a candidate who has a good understanding of Employment Legislation, specifically relating to policy wording and requirements, as well as have a high attention to detail and great customer service focus. The HR Documentation Consultant will also be responsible for: * Respond to client requests in line with company SLA * Liaise with clients over the phone, drafting any new documents, reviewing existing documentation, critiquing the clients own documentation to meet their needs, in accordance with Croner's policies and procedures, and deal with queries as appropriate. * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you can bring to their team: * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail P46707BGRINDMANJ
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Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, health and safety matters and tax investigations.This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leading customer service in every case whilst continuously developing knowledge, skills, and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality, maximum quantity output. Experience of working in Employment Claims environment or Employment Law/ HR knowledge is essential to this role, as well as a high attention to detail and a confident decision-making ability. You must be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders.This role will be paying up to £30,000 based on experience. Day to Day Responsibilities: * Insurance claim reviews - assessing Tribunal papers and all other available information to make accurate insurance claims decisions in line with the policy wording. * Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner. * Effectively manage own workload of varying priorities * Monitoring claims progress and working with our intermediary's Liability Consultants to get the best claims outcomes for clients and Irwell. * Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary's Litigation Consultants, to assist them in their negotiations. * Where a case has lost at Tribunal, reviewing tribunal papers against detailed HR advice logs, and advising on policy coverage. * Understand how to assess all claims information and apply a reserve in line with the reserving methodology. * Ensure the clients are treated fairly and receive excellent service in accordance with industry and company guidelines. * Ensure that all claim's related intelligence is recorded accurately. * Proactively develop your learning and skills. * Seek opportunities to improve and share learnings with colleagues. 45655NBR3INDMANJ
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This is a once in a career opportunity for an exceptional account manager to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. The roleAs a relationship manager focusing predominantly on the education sector, you will be responsible for your own portfolio consisting of faculties of around £1m annual revenue. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. The role includes the support and day to day communication with one of Health Assured's partners within the education sector, and is key in the delivery of our continued partnership. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events (particularly during fresher's weeks). You will negotiate renewal terms, liaise with the intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records whilst working toward internal KPI measures. Day to Day Responsibilities * Managing a portfolio of circa 100 key SAP, EAP and Occupational Health clients based across the UK and Ireland whilst being the internal champion of our SAP product * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate client in collaboration with our partner * Supporting with tender and bid exercises to represent the relationship management function * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients and our partner * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter * Achieve 3 self-generated new business client wins per quarter * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market within this sector * Maintain the highest standard of customer service and support to the sales and bid team * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities * Providing weekly renewal and activity updates What you bring to the team * An organised individual with excellent attention to detail, accuracy, and consistency * A customer service focus and committed to…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…