Group Jobs
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Resource and Support Coordinator Greater Manchester
Permanent £21,255 - £24,000 Per Annum
Ref: P46669CH Group
As an Administrative Support Specialist, you'll be the backbone of operations, handling a myriad of tasks with efficiency and precision. From diary management to proactive case management, your responsibilities will encompass a diverse range of administrative functions, ensuring seamless operations and client satisfaction. Due to the nature of the role, you will be required in the office five days a week. Day-to-Day Responsibilities: * Manage diaries, email correspondence, and meeting room bookings * Maintain up-to-date personnel files with utmost confidentiality * Coordinate logistics for client meetings, including lunch/refreshments * Minute taking * Provide timely reports and documentation as required * Collaborate with team members and management to meet business objectives What You Bring to the Team: * A "can-do" attitude and a hunger for knowledge * Exceptional administration skills with meticulous attention to detail * Strong time management and multitasking abilities * Flexibility to adapt to changing priorities and work under pressure * Commitment to maintaining confidentiality and professionalism at all times * The ability to speak confidently with staff across all levels This is the perfect position for someone who is looking to be exposed to the HR function and kickstart their career. P46669CHINDMANJ
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Job OverviewDue to the genuine growth of the performance marketing team, there has been an exciting new role available for a passionate, analytical, and highly organised PPC Manager. This is permanent full-time position and you will be required to work on-site in our Downtown Toronto office, off of Union Station. Day-to-Day Responsibilities * Manage the planning, building, and reporting of multiple PPC accounts through Google Ads and Microsoft Ads. * Perform detailed analyses of campaign performance and propose and action optimisations. * Take a measured approach to implementing new and current features; Take a test and learn approach to effectively implement automated bid strategies, match types, performance max, and RSA best practice. * Design impactful CRO tests with the support of in-house web developers. Create, analyse, and action conversion rate optimisation tests. * Support stakeholders with troubleshooting and improving the quality of conversion data fed into marketing platforms. * Collaborate with the wider marketing team to set new campaign initiatives live for your respective channel(s). * Work with the Paid Media Manager and Head of Performance to reach channel growth targets. What you bring to the Team * 3+ years of experience managing lead gen PPC campaigns with large monthly budgets. * Strong working knowledge of Google Ads, Microsoft Ads, Google Analytics and Excel. * Able to propose long-term strategies and create long-term testing plans related to PPC account growth. * A strong understanding of audience targeting and experience with the practical application to marketing campaigns, preferably using 1st party data. * Experience conducting fair AB tests and conducting PPC account optimisations on a large scale. * A desire to improve efficiency of processes; interested in learning and adopting tools such as Data Studio, Supermetrics, and new AI tools. * The enthusiasm to keep abreast of industry changes. Possess the ability to adapt to how new developments may impact account management and best practices. Perks and Benefits * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location (Right near Union Station) * Vacation Days increase after 2 and 5 years' service P67878CNINDCAN
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.In this role our client is looking for a candidate that possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. An Ideal candidate would have experience of REST, JSON and how to build clean architecture with TDD and BDD for mobile platforms.The ideal candidate will have a positive, 'can-do' attitude, with a thirst for knowledge and the ability communicate knowledge effectively and work within a team. Key Responsibilities/Skills: * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company. * Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs. * Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family. * Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis) * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. P971080NBR4INDMANS
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Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members.Shift 1: Monday to Wednesday - 9am -5pm Thursday/Friday 11am -7pm - weekends off.Salary: £23,500 + up to 2k overnight allowance depending on shift pattern. Job PurposeWe are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. Job OverviewYou will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. Day-to-Day Responsibilities * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on…
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Dive into a fulfilling role as an administrator with the largest independent wellbeing provider in the UK and Ireland! - My client is seeking a meticulous and efficient team player to be the cornerstone of our administrative processes. If you excel in data entry, enjoy organizing information, and want to contribute to the success of the business, this is the opportunity for you. Join my client and become an essential part of their commitment to fostering healthier and happier workplaces through your efficient administration.We are pleased to be working with the UK and Irelands' Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. Job Purpose You will provide clinical administrative support to the Occupational Health (OH) Team within Health Assured. You will have administrative and data entry experience. Your main function will be to support the team in achieving their objectives of ensuring all clients and clinicians are responded to within the required service level agreement (SLA) and to ensure operational efficiency of the Occupational Health administration function. Day-To-Day Responsibilities * To ensure that all Occupational Health processes are completed within SLA, at the highest quality expected by Health Assured * Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis 3. To complete accurate, daily clinical data entry onto Health Assured's secured CRM System * To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries * To action any reasonable requests for medical records of employees where necessary * To always adhere to all appropriate updated data protection legislation and to adhere to ISO approved policies and procedures * To maintain confidentiality and discretion when dealing with any Occupational Health enquiries, or sensitive information obtained as part of the role * Answering telephone calls and dealing with general departmental enquiries when required Essential Skills and Competencies * Excellent customer service skills * Excellent team player; willing and able to help where required * Ability to adapt quickly to organisational changes * Experience in an administrative role with a high level of detail and accuracy * Track record of meeting and exceeding KPI's and targets * Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner * High level of computer literacy (Word, Excel) * Experience in effective communication with management/senior management Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5-…
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Hours: Full-time, 40 hours per week, Monday to Friday, 8:00 am to 4:30 pm (30 minutes lunch break included) Pay Rate: £16 to £18 per hourWe are seeking a dedicated and personable Resident Liaison Officer to join our team for a Social Housing Retrofit project. The Resident Liaison Officer will serve as the primary point of contact between our teams and the residents, ensuring transparent communication and maintaining positive relationships throughout the duration of the project. Key Responsibilities: * Act as the first point of contact for residents regarding any inquiries, concerns, or complaints related to the works being carried out in their homes. * Provide support and assistance to vulnerable residents, ensuring their needs are addressed promptly and effectively. * Conduct regular checks and inspections within residents' properties as part of the project requirements. * Liaise effectively between residents and the client, ensuring smooth communication and resolution of any issues that may arise. * Handle incoming calls and inquiries from residents in a professional and courteous manner. * Assist with administrative tasks as required, including documentation and record-keeping. Requirements: * Possession of an in-date CSCS card or willingness to apply for one to work on Facilities sites. * Valid driver's license and willingness to travel between properties as necessary. * Strong interpersonal and communication skills, with the ability to engage effectively with residents and team members. * Basic IT skills and proficiency in administrative tasks. * Prior experience in a residential or housing environment preferred but not required. * Willingness to learn and undergo training, including shadowing a current Resident Liaison Officer. Note: This role is customer-facing and requires a candidate who is personable, empathetic, and capable of handling various situations with professionalism and tact. While prior experience is advantageous, we welcome individuals who are eager to learn and develop new skills in this role. P98977CHINDFIR
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge.We are looking for someone with to prioritise workforce optimisation of tasks within the legal services department. The successful candidate will have the ability to work with various systems to audit and enter vast amount of data and information. As well as be required to speak daily with legal consultants to ensure SLA is achieved and diaries are optimised efficiently. Day to Day Responsibilities: * Co-ordination of Legal Expert's diaries and the ability to prioritise their workloads effectively. * Administrative tasks such as case reviews, gathering important information from emails and teams' requests, then inputting data into various systems. * Auditing and housekeeping tasks from numerous systems. * Logging-in and allocation of cases. * Contract checks and reviews. * Meet departmental and company protocols and KPI's. * Liaising daily and frequently with Legal Experts over teams, email and face to face regarding their workloads and requirements. * Inbound calls and outbound calls to Clients, Legal Experts and Tribunals. The need for the calls is to usually gather information to allow the Department to plan and run more effectively. * Provide support to the resource Planning Team Lead/Client Liaison Officer as needed to deputise in their absence. In order to be considered for this opportunity it is essential that you have the following: * A 'Yes I Can' attitude - solution oriented. * Ability to work in an extremely fast-paced environment. * Time management & effective organisational skills. * Strong communication skills via all mediums. * Ability to prioritise tasks. * Ability to use your own initiative and problem solve. * Auditing skills. * Microsoft office skills are desirable but not a necessity. * Team player. * Workforce planning experience would be an advantage. P46647BGINDMANJ
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Graduate Recruitment Consultant Greater Manchester
Permanent £22,000 - £25,000 Per Annum
Ref: GradRecCon Group
We are currently looking for a Graduate Recruitment Consultant to join our rapidly growing business. You'll be joining the #1 recruitment agency on Trustpilot with 5x specialist divisions founded 35-years ago.We require someone with enthusiasm and confidence to speak with candidates and eventually clients in person & on the phone - both warm leads and cold calls. To fit in with our culture, you'll need to be a strong communicator with a sense of humour and have the ability to work in a high-pressure environment. While you'll be expected to be self-motivated and self-sufficient to learn on the job, we offer excellent training with a leading coach and there is a clear career pathway to pursue your recruitment career within sales or management.If you have an entrepreneurial attitude and an interest in sales, this will be the right role for you.Key Responsibilities * You'll be able to take on a warm desk & work with existing consultants and existing clients, so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basisWhy work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional bonuses * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair.About usThe Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! INDREC
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An exciting opportunity has arisen to join the growing ICT Department and become a member of the InfoSec team working in a dynamic and fast-paced environment with new challenges every day. Based in our Clients Manchester Head Office. It is an exciting time to join the business as they rationalise their current infrastructure and embark on their journey to Cloud based services. You will work collaboratively with the business and wider IT team (Infrastructure, Network, Development, DevOps, and Service Desk) to provide governance and security for existing and new services.A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience. * Must aspire to a culture of service excellence, always putting the customer, our people, and our business at the centre of everything you do. * Demonstrate strong organisational skills and be accountable for your daily workload * Demonstrate a systematic, disciplined, and analytical approach * Be customer focussed and ardent in ensuring that colleagues receive a high quality of service The Governance, Risk, and Compliance Analyst is responsible for the assessing and documenting of the Company's compliance and risk posture as they relate to its information assets. The purpose of this position is to provide highly skilled technical and information security expertise for development and implementation of the information security risk management program. Responsibilities require leadership and project management experience, as well as expertise to ensure effective system-wide security analysis; intrusion detection; standards and testing; risk assessment; awareness and education; and development of policies, standards, and guidelines Experience: * Strong understanding of ISO27001 and Cyber Essentials * Experience with NIST or PCI-DSS is desirable * Experience with ISO9001 is desirable * Great understanding of risk, both internally and externally * Previous audit experience * Understanding of GDPR, data protection and information governance * Knowledge of information security risk management frameworks and compliance practices * Knowledge of securing network technologies, client, and server operating systems * Ability to develop security standards and guidelines based on best practices and industry standards * Experience responding to, analysing, and communicating information security incidents P46451NBINDMANS