Group In Leicestershire Jobs
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HR Advisor - Sales SupportPortfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. This fantastic role allows the opportunity to earn commission on top of a basic salary. Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times. What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. P46937LFINDHIN
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Data Enrichment Administrator(Salary £23,400) - Full Time Office Based in Hinckley. Role DescriptionContribute to team activities, analysing and inputting data to be migrated from the group, legacy, and external software applications onto Salesforce. Main Responsibilities Data Enrichment Tribunal & Premier leads Upload * Review bad leads to add telephone numbers and addresses. * Segregate leads by employee size 50 for business sales consultants to contact. * Data cleansing following a webinar (removing duplicates, clients and ensuring the lists up to date and accurate prospect sources) Webinar channel * Data enrichment following a webinar (updating records with insights from webinars + external information i.e. company size, phone numbers etc) * Data cleansing following a webinar (removing duplicates, clients and ensuring the lists up to date and accurate prospect sources)This person will work alongside the webinar team to enrich the webinar data before NEW leads go to Sales. Web & campaign channel * Data enrichment ongoing - updating records with external data insights i.e. company size, phone numbers etc. Data integrity * Reviewing & assessing bad data & No Sales Opportunity assignments against the criteria set and providing campaign manager and head of digital assessments of categorisation for future optimisation. * Enter text-based and numerical information from source data into company databases within limits. * Liaise with the internal Director of Inside Sales and Salesforce to understand Data Entry requirements. * Keep an accurate record of work carried out in Excel and Salesforce. The above is not an exhaustive list of responsibilities, you may be expected to carry out additional tasks to support the needs of the Salesforce team and business. Required Skills and Experience * Excellent working knowledge of Microsoft Office particularly Excel. * Stakeholder management. * Excellent verbal and written communication skills. * Previous experience in data entry admin. * Analytical solution orientated. 46895FAINDHIN
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Associate Director - HR & Operations Leicestershire
Permanent £60,000 - £60,000 Per Annum
Ref: 46868BG Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations. We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, with a passion for coaching and developing others.This person will lead and direct an advisory department within a fast-paced environment, ensuring both clients and consultants have the best possible experience. It's important for this person to drive motivation and performance to exceptional levels to provide excellent client experience.The Associate Director will direct the operational management of the advisory teams and the output of work. Whilst managing advisor performance within a contact centre environment, ensuring KPI's are met, quality standards are kept high whilst also providing a high standard of service. It is essential that the successful candidate can coach, inspire, motivate, and support the department, ensuring strong working relationships. Whilst also being responsible for the performance and increase in efficiencies and be able to make recommendations and implementations to improve our service.The Associate Director will be responsible for: * Drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support achieving continuous improvement in quality across the department. * Build and maintain an effective, cohesive, and motivated service function, providing leadership and support to team leaders, colleagues, and peers. * Identify training needs, themes, and trends as well as areas for improvement and communication of these across the department. * Develop, and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention. * Proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs. * Undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework. * Promote awareness of additional services within the Group and subsequently drive referrals within the department. * Effectively manage all Consultant workloads, in line with departmental requirements, to ensure that we efficiently respond to client queries. * Monitor and review Consultants' overall performance activity daily, providing detailed periodical reports as required. * Prepare departmental reports as required. * Coordinate the preparation of weekly rotas (including overtime / out of hours) to ensure the contact centre service is effectively covered 24/7 * Assist and lead in any recruitment and interviews for the department ensuring that staffing levels are maintained, and staff attrition is reduced. * Deal with client complaints and any service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions. * Conduct, where necessary any formal meetings such as disciplinary and grievance and be the point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook. * Participate in external training events and conferences for clients and prospective clients, and to represent the business in…
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Are you passionate about creating memorable digital experiences? My client is seeking a dynamic Digital Events Executive to join their team and drive innovative virtual event strategies. If you're ready to blend creativity with technical expertise to deliver impactful online events, we want to hear from you! POSITION SUMMARY/ FACTS * End to end management of 12-16 virtual webinars and future events with the scope to grow rapidly, * Own a schedule of digital event activity working towards a business set target. * Writing initial briefs with Events Manager and Marketing Team to ensure our webinars and events are topical generate engagement from the right audience, supporting associations, partners and more. * Excellent writing and communication skills with external and internal members * Ability to work on multiple projects simultaneously and to deadlines. * Liaise with new and existing partnerships to ensure the events will be topical and appropriate for their member base. * Ensuring process, publication and client branding guidelines are followed. * Facilitate event from start to finish through to data being sent to onboarding/sales teams. * Ensuring content is up to date and speakers are trained to use the software. * Taking ownership of our events inboxes, liaising with the clients * Social media posts and content posts * Accountable for ensuring our audience members have a smooth journey throughout the webinar process. * Build dashboards in salesforce (no experience necessary) * Drive as many registrations as possible SKILLS/ ABILITIES * Achieving results - Plans and completes tasks. Ability to prioritise and work to deadlines. * Communication - Communicates with colleagues effectively by listening and sharing information. Able to communicate with people at all levels of the organisation. * Customer Focus - Understands who the main customers are and the required standard of service. * Commercial awareness - Understands own job role and does this well to help business succeed. * Teamwork / Building - Commitment to team initiatives and goals and to work with team members. * Numerical analysis - Ability to analyse, organise and present numerical data e.g. financial and statistical. * Written communication - Ability to express ideas clearly in writing, in good grammatical form and in such a way as to be clearly understood. * Initiative - Originated action and ability to establish efficiently an appropriate course of action. P46815FAINDHIN
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Are you passionate about creating unforgettable experiences and orchestrating seamless events?Do you thrive in a fast-paced environment where every detail matters? If so, we have the perfect opportunity for you!My client is seeking a talented events coordinator to join their team and play a pivotal role in planning, organising, and executing a wide range of events, including corporate events, seminars, and conferences. As an events coordinator you will work closely with their clients and internal sales and events team to ensure every event exceeds expectations. If you're ready to unleash your passion for events and make a meaningful impact, we invite you to apply for this exciting opportunity and join our client in creating unforgettable experiences and moments for their guests. Job OverviewThe department plan up to 55 to 60 nationwide events a quarter and the Events coordinator will be responsible for assisting the Events Coordinators as well as other administrative duties. Day-to-Day Responsibilities * Processing Delegate Registrations and Confirmations * Assisting Event Coordinators with all administrative arrangements to support event preparation. * Data Entry including Entering Delegate Satisfaction Reports onto Salesforce * Ordering and creating Delegate Packs * Managing associate presenter's diaries * Dealing with venue correspondence - POs/contracts/final numbers/number confirmations * Monitor and manage multiple email inboxes - Croner Taxwise RSVP * Phone coverage Monday and Friday * Process SAT sheets after every co-hosted event * Process requested reports information from BST/BDM * Boosting list of events that week that have reach the Minimum of 10 delegate. Pulling leads, filtering, and sending out email invitations * General department admin support during busy periods What you Bring to the Team * Proven track record of successfully undertaking administrative duties. * Ability to work under pressure with impeccable attention to detail. * Good verbal communication and time management skills * A high standard of IT knowledge and MS Office skills * A personality that is both positive and professional P46053FARINDHIN
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HR Documentation Consultant Leicestershire
Permanent £22,000 - £23,000 Per Annum
Ref: P46707BGR Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for dynamic, motivated, high performing HR professional to work with their clients to provide documentation support. The role will be office based in Hinckley and the successful candidate will be joining a friendly, personable team within an organisation who have incredible growth plans and are part of a Global Group.The HR Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies. The role is a busy and fast paced position, for a candidate who has a good understanding of Employment Legislation, specifically relating to policy wording and requirements, as well as have a high attention to detail and great customer service focus. The HR Documentation Consultant will also be responsible for: * Respond to client requests in line with company SLA * Liaise with clients over the phone, drafting any new documents, reviewing existing documentation, critiquing the clients own documentation to meet their needs, in accordance with Croner's policies and procedures, and deal with queries as appropriate. * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you can bring to their team: * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail P46707BGRINDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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HR Advisor - Sales Support Leicestershire
Permanent £26,000 - £28,000 Per Annum
Ref: P45785BGR Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. This fantastic role allows the opportunity to earn commission on top of a basic salary. Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times. What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. P45785BGRINDHIN
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My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The OpportunityWe are looking for someone who is ready to kick-start their career in taxation. This role sits in the Tax department, and you will provide advice to clients over the phone and via email. It's an excellent opportunity for someone who wants to become a specialist in tax law. Due to the nature of the role, you will be require in the office five days per week. TrainingCourse costs and exam fees for your ATT qualification will be covered while you learn! You will be placed on a three year development programme, building up your tax knowledge so it's second to none. You'll have support through your studies, with two afternoons of scheduled study leave each week. The Ideal CandidateWe are looking for a graduate with a degree in accounting, law, or business studies. You'll be confident over the phone and a strong relationship builder. You'll be curious to keep up with industry changes, and a keen problem solver. Obviously, a passion for tax is a must! What's in it for you?You will work in a strong team environment where people are happy to help, and have access to the best online training. Additionally, you will be entitled to: * 20 days of annual leave, rising to 22 after two years, 27 days after three years, and 28 days after five years * Additional day off for your birthday! * Profit share incentive * Contributory pension scheme * Eye Care Contribution * Season Ticket Loan (after probation) * Private health care after 5 years * Christmas Bonus (after 3 years continuous service) P46421CHRINDMANJ