Permanent Group Jobs

* Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients. * Do you have a keen eye for detail? * Are you self-motivated and looking for a new adventure?The Portfolio Group have a phenomenal opportunity on the table... we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. Job OverviewThe role requires you to deliver an exceptional level of service in order to retain our clients. You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions. Day-to-Day Responsibilities * Being the first point of contact for any client wishing to discuss their continuous service agreement * Retaining clients on their continuous service agreement and avoid them from renegotiating their terms and conditions * Ensuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments * Ensuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure * Understanding all client databases and systems to adequately investigate and respond to the client What you Bring to the Team * A target driven individual who thrives on personal and team success * Total commitment to client retention * Thrives from client success * A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team * A strong communicator with excellent interpersonal skills and works well in a team * Ability to deal with challenging conversations * Ability to work in a fast-paced environment * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 year 474497MAR3INDHIN

* Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients. * Do you have a keen eye for detail? * Are you self-motivated and looking for a new adventure?The Portfolio Group have a phenomenal opportunity on the table... we are looking for a talented Complaints Handler to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. Job OverviewThe role requires you to deliver an exceptional level of service in order to retain our clients. You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions. Day-to-Day Responsibilities * Being the first point of contact for any client wishing to discuss their continuous service agreement * Retaining clients on their continuous service agreement and avoid them from renegotiating their terms and conditions * Ensuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments * Ensuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure * Understanding all client databases and systems to adequately investigate and respond to the client What you Bring to the Team * A target driven individual who thrives on personal and team success * Total commitment to client retention * Thrives from client success * A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team * A strong communicator with excellent interpersonal skills and works well in a team * Ability to deal with challenging conversations * Ability to work in a fast-paced environment * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 year 474497MAR2INDHIN

Recruitment Resourcer - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021. Key Responsibilities * You'll be able to take on live roles from existing consultants and existing clients so you hit the ground running * You will be able to work on multiple roles at one time. * Identify new candidates through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage your candidates through the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating candidates via telephone and email * Achieve agreed KPIs on a monthly basis Experience * Previous recruitment or sales experience is preferred * Advanced communication skills with a high ability to negotiate with candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional bonuses * Company-wide trips…

Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, health and safety matters and tax investigations.This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leading customer service in every case whilst continuously developing knowledge, skills, and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality, maximum quantity output. Experience of working in Employment Claims environment or Employment Law/ HR knowledge is essential to this role, as well as a high attention to detail and a confident decision-making ability. You must be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders.This role will be paying up to £30,000 based on experience and Office Based Day to Day Responsibilities: * Insurance claim reviews - assessing Tribunal papers and all other available information to make accurate insurance claims decisions in line with the policy wording. * Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner. * Effectively manage own workload of varying priorities * Monitoring claims progress and working with our intermediary's Liability Consultants to get the best claims outcomes for clients and Irwell. * Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary's Litigation Consultants, to assist them in their negotiations. * Where a case has lost at Tribunal, reviewing tribunal papers against detailed HR advice logs, and advising on policy coverage. * Understand how to assess all claims information and apply a reserve in line with the reserving methodology. * Ensure the clients are treated fairly and receive excellent service in accordance with industry and company guidelines. * Ensure that all claim's related intelligence is recorded accurately. * Proactively develop your learning and skills. * Seek opportunities to improve and share learnings with colleagues. 45655NBR3INDMANJ

Health & Safety Advisor Opportunity!Are you passionate about health and safety and ready to make a difference?We're seeking a dynamic and driven Health & Safety Advisor to join our clients growing team, where you'll provide invaluable advice and support to clients across a range of industries.In this role, you'll be the go-to advisor for all things health and safety, helping clients navigate compliance requirements and mitigate risks, ensuring their operations are safe and legally sound. With the support of a collaborative, forward-thinking team, you'll thrive in a fast-paced environment, making a real difference to the safety and wellbeing of businesses everywhere.Not only will you be making a direct impact on your clients' safety practices, but our client will also invest in your personal development! Offering training courses in key areas such as Health & Safety, Food Safety, Fire Safety, and more to keep you at the forefront of industry knowledge! Day-to-Day * Provide expert health and safety advice via phone and email, ensuring clients understand their responsibilities and risks.* Guide clients through using their online health and safety systems, and proactively reach out to address their needs.* Conduct detailed research to deliver accurate, comprehensive support.* Work with external agencies, representing clients when necessary, and ensuring compliance.* Review and recommend updates to management systems and risk assessments.* Meet deadlines for delivering key calls and services to clients.* Create useful documents such as guidance notes, risk assessments, and checklists.* Collaborate with Business Development Managers (BDMs) to review prospective clients' documents and contribute to the sales process.* Take ownership of client cases from start to finish, ensuring smooth transitions and strong client relationships.* Stay current with legal updates and company training to deliver up-to-date advice.* Present internal and external training sessions and webinars to share your knowledge with colleagues and clients. YOU?* A proactive "can-do" attitude with a desire to continuously learn and grow.* Excellent communication skills and a knack for thriving in a fast-paced environment.* A flexible, adaptable approach with the ability to work under pressure.* Practical experience in health and safety, with a passion for developing your career.* Eager to generate new business and referrals.* Quick on your feet with strong research and problem-solving skills.* A natural multitasker with the ability to prioritize and work independently.* Solid written communication skills and proficiency with MS Office. 965905CCINDMANS

Are you a tech-savvy, marketing enthusiast with a passion for automation and email marketing? Come and join a dynamic marketing team, where you'll own campaigns, collaborate, and innovate to drive growth! Day to Day * Set up and monitor email marketing campaigns and automations. * Build, manage, and optimize key prospect and customer journeys. * Oversee CRM performance and health. * Leverage technology to enhance lead management. * Elevate our martech stack to industry-leading standards. * Provide detailed reports on email journeys and performance. * Work with sales to optimize nurture programs. YOU? * Advanced proficiency with Marketo, Adobe, HubSpot, or Salesforce Marketing Cloud. * Expertise in Adbridge or equivalent for multi-channel journeys. * Experience in lead scoring and multi-touch attribution. * Skilled in CRM integrations and automations. * Proficient in SQL, Velocity, and dynamic content. * Strong data analysis and reporting skills. * Exceptional interpersonal skills and a growth mindset. * Up-to-date with the latest marketing technology trends. If you're motivated by growth, customer delight, and filling the sales funnel, apply now! 969055CCINDMANS

Quality Assurance Manager - Sales Office based with travel required Driver's License required Based in Hinckley Job Purpose:The Quality Assurance Manager will be responsible for assessing risks, identifying patterns and trends, and managing overall compliance operations within the company. This includes conducting internal audits, implementing compliance measures, and ensuring adherence to regulatory standards. Job Overview:As a Quality Assurance Manager, you will handle various compliance-related issues, focusing on assessing risks and maintaining regulatory standards across the company. This role will involve ensuring that sales processes are compliant, conducting quality assessments, and managing the company's compliance certifications within a FCA regulated environment. You will work closely with senior management and directors to monitor compliance controls and drive improvements in compliance management. Key Responsibilities: * Analyse the full sales process to ensure adherence to best practices and regulatory expectations. * Conduct quality and compliance assessments of Business Development Managers and Field/Office-Based Consultants. * Oversee the quality assessment process across both field and office-based sales teams. * Lead compliance investigations, identifying themes and trends to mitigate risks. * Implement and monitor compliance controls, including spot checks on websites, emails, letters, documents, and processes. * Maintain and develop current OHSAS 18001, ISO 9001, and ISO 27001 certifications. * Conduct internal audits of processes, especially those related to the sales process, from a compliance perspective. * Develop and deliver an education and engagement program for senior management, ensuring clear communication and training on compliance matters. * Collaborate with Directors to ensure a cohesive compliance strategy across the business. Skills & Qualifications: * A proven background in compliance management. * Strong communication skills, with the ability to tailor your style based on your audience. * Up-to-date knowledge of regulatory changes and guidelines. * Strong risk analysis and problem-solving abilities. * Highly organised with strong attention to detail. * Commercial acumen, with the ability to apply compliance knowledge practically within a business context. * A proactive approach with a strategic mindset, offering suggestions for improvement. * High level of integrity and accountability for achieving results. * A positive, can-do attitude with involvement in day-to-day compliance management. 48473CHRINDHIN

We are supporting a dynamic leader in the professional services sector, with their search to find an energetic and results-focused Events and Marketing Executive - someone to accelerate their events programme and drive marketing efforts!This role is perfect for a content creator with a strong understanding of social media platforms, digital marketing trends, and content strategy. You will be responsible for developing and executing content that engages our audience and amplifies our brand across various channels.This is a fantastic opportunity to take ownership of exciting multi-channel campaigns, collaborate cross-functionally with teams, and shape the future of events within a fast-growing division. If you're passionate about marketing, events, and content creation, this role will give you the scope to grow, learn, and progress through structured career pathways. TikTok & Podcast Strategy * Launch and manage the brand on TikTok, creating engaging, trend-focused content to boost visibility and engagement. * Develop and execute multiple podcast series, handling everything from content planning and guest coordination to recording, editing, and promotion. * Integrate TikTok and podcast efforts into broader marketing campaigns to maximise impact. * Monitor performance metrics and provide insights to optimise future content strategies. Event Management & Strategy * Lead the management and growth of webinars and digital events, targeting business-set goals. * Collaborate on vision and growth with senior leadership, taking ownership of the digital event schedule. * Craft engaging briefs for webinars/events that appeal to the right audience, including partners and associations. * Drive registration for events with audiences ranging from 500 to 14,000 attendees. * Coordinate post-event processes, ensuring leads are followed up to maximise new business opportunities. Multi-Channel Marketing Campaigns * Contribute to strategic campaigns aimed at driving leads and conversions. * Build and manage email campaigns, nurturing leads and reporting on performance. * Work closely with the sales team to enable new product launches and proposals. Content Creation & CRM Management * Create case studies and customer success stories to showcase event results. * Maintain CRM systems with all relevant event, attendee, and business data to demonstrate ROI. * Ensure all marketing materials and event content meet branding guidelines. Team Collaboration & Stakeholder Engagement * Support internal teams, including BDMs, BSCs, and senior stakeholders, ensuring clear communication throughout the event process. * Liaise with external partners to ensure events are relevant and aligned with their audience needs. Skills & Experience * Proven experience in a fast-paced marketing environment, ideally within B2B. * Strong creativity and writing skills with a passion for content creation (social media, podcasts, etc.). * Experience in managing and delivering successful B2B events, webinars, or podcasts. * Excellent time management and organisational skills, with the ability to meet tight deadlines. * Ability to collaborate effectively across departments, with strong communication skills. * Eye for detail and a passion for producing high-quality work. 965357CCR7INDLON

Exciting Job Opportunity - Associate Director of Health & Safety - Package circa £100k!Are you a visionary leader ready to make a significant impact in the world of Health & Safety?Our client, a well-established and highly respected firm with over 40 years of experience in Health & Safety, is seeking an Associate Director to join their growing team.As the Associate Director of Health & Safety, you will lead a passionate team of over 30 professionals dedicated to providing outstanding service to more than 22,000+ clients. Your leadership will drive performance, foster a culture of continuous improvement, and ensure the highest standards of safety across all operations! Day to DayLeadership and Development: Motivate and guide the H&S department, setting clear objectives and a compelling vision. You will cultivate a hands-on culture, ensuring every team member is engaged with the intricacies of H&S practices.Performance Management: Regularly report on H&S delivery metrics to the board, swiftly identifying issues and implementing effective solutions. You will be responsible for maintaining knowledge levels across teams through management information and quality control.Resource Management: Plan and allocate workloads efficiently, manage absence and turnover, and oversee recruitment and succession planning to build a high-performing teamClient Relations: Enhance client service, retention, and referrals by optimising the delivery model and utilising H&S consultants effectively to maximise client visits without compromising qualityStakeholder Engagement: Build strong relationships with internal stakeholders to explore development opportunities and improve cross-departmental communication, fostering a collaborative work environment.Compliance and Standards: Ensure the department meets all internal Health & Safety compliance requirements and supports the ongoing accreditation and certification of ISO standardsStrategic Contributions: Work closely with the Sales Director to drive H&S sales across the business, representing the company in all matters related to Health & Safety.Budget Management: Own the H&S department budget, ensuring commercial viability while identifying cost-saving opportunities through optimisation of systems and technology. Qualifications and Skills * CMIOSH certification or equivalent is essential. * Proven experience in delivering exceptional Health & Safety standards and compliance. * Strong leadership capabilities with a track record of developing high-performance teams. * Excellent stakeholder engagement skills, with the ability to communicate effectively across all levels of the organisation. * A proactive mindset that thrives in a fast-paced, entrepreneurial environment. This is more than just a job-it's an opportunity to be part of a dedicated team that is setting new benchmarks in Health & Safety services.If you're passionate about driving operational excellence, prioritising customer needs, and have a proven track record in H&S leadership, we want to hear from you! P46270CCR1INDMANS