Permanent Group Jobs
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Associate Director of Health & Safety Greater Manchester
Permanent £70,000 - £80,000 Per Annum
Ref: 46270CCR2 Group
Exciting Job Opportunity - Associate Director of Health & Safety - Package circa £100k!Are you a visionary leader ready to make a significant impact in the world of Health & Safety?Our client, a well-established and highly respected firm with over 40 years of experience in Health & Safety, is seeking an Associate Director to join their growing team.As the Associate Director of Health & Safety, you will lead a passionate team of over 30 professionals dedicated to providing outstanding service to more than 22,000+ clients. Your leadership will drive performance, foster a culture of continuous improvement, and ensure the highest standards of safety across all operations! Day to DayLeadership and Development: Motivate and guide the H&S department, setting clear objectives and a compelling vision. You will cultivate a hands-on culture, ensuring every team member is engaged with the intricacies of H&S practices.Performance Management: Regularly report on H&S delivery metrics to the board, swiftly identifying issues and implementing effective solutions. You will be responsible for maintaining knowledge levels across teams through management information and quality control.Resource Management: Plan and allocate workloads efficiently, manage absence and turnover, and oversee recruitment and succession planning to build a high-performing teamClient Relations: Enhance client service, retention, and referrals by optimising the delivery model and utilising H&S consultants effectively to maximise client visits without compromising qualityStakeholder Engagement: Build strong relationships with internal stakeholders to explore development opportunities and improve cross-departmental communication, fostering a collaborative work environment.Compliance and Standards: Ensure the department meets all internal Health & Safety compliance requirements and supports the ongoing accreditation and certification of ISO standardsStrategic Contributions: Work closely with the Sales Director to drive H&S sales across the business, representing the company in all matters related to Health & Safety.Budget Management: Own the H&S department budget, ensuring commercial viability while identifying cost-saving opportunities through optimisation of systems and technology. Qualifications and Skills * CMIOSH certification or equivalent is essential. * Proven experience in delivering exceptional Health & Safety standards and compliance. * Strong leadership capabilities with a track record of developing high-performance teams. * Excellent stakeholder engagement skills, with the ability to communicate effectively across all levels of the organisation. * A proactive mindset that thrives in a fast-paced, entrepreneurial environment. This is more than just a job-it's an opportunity to be part of a dedicated team that is setting new benchmarks in Health & Safety services.If you're passionate about driving operational excellence, prioritising customer needs, and have a proven track record in H&S leadership, we want to hear from you! P46270CCR2INDMANS
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Position: Onboarding SpecialistType: Full-Time PermanentLocation: On-site x5 days a week near Burrard StationSalary: $45,000-$50,000 As an Onboarding Specialist, your primary responsibility is to deliver outstanding telephone and email support to the users, both inbound and outbound. You will guide clients through the implementation of our HR and H&S management software, providing training and personalized recommendations to ensure they get the most out of the system. Exemplary customer service is central to the role, along with consistently meeting and exceeding Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Key Responsibilities: * Deliver exceptional customer service to both new and existing clients. * Proactively contact new clients to welcome them, provide an overview of the software, and assist with account setup. * Host webinars to demonstrate features to prospective clients. * Provide one-on-one training tailored to individual client needs. * Conduct follow-up calls with inactive users to encourage implementation of the software. * Address technical queries, offering first-contact resolutions for basic questions and training needs. * Maintain accurate records by logging all client interactions and queries to the appropriate accounts. * Actively contribute to team performance targets, emphasizing client satisfaction and feedback. Skills and Qualifications: * Customer Service: Proven experience in customer service roles is essential. * Communication: Excellent listening and communication skills, with the ability to assist users of varying technical abilities. * Problem-Solving: Skilled in addressing objections and providing tailored recommendations. * Adaptability: Thrive in a fast-paced environment and embrace change. * Self-Development: Ability to take ownership of personal product knowledge. * Technical Experience: Familiarity with Salesforce is a plus. This role requires a proactive approach to customer engagement, a strong commitment to service excellence, and the ability to foster positive client relationships.
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Call Centre Real Time Analyst Greater Manchester
Permanent £24,000 - £26,000 Per Annum
Ref: 48645LF Group
THE OPPORTUNITYThis is a once in a career opportunity for an exceptional Resource Planning Manager to join a truly Service Led business, the company is an industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. THE ROLEYou will be working within the Employee Assistance Programme (EAP) alongside the digital counselling team. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You may be required to respond to live chats and emails from clients, to assess and triage live chats while ensuring that clients are reassured of the support you are setting up for them.DAY TO DAY RESPONSIBILITIES1. Working closely with Workforce Planning to monitor and manage workloads to ensure optimum SLA is achieved2. To ensure teammates are adhering to rotas and daily plans as set by Workforce Planning 3. To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support4. Manage and distribute queries and enquiries across the digital counselling team.5. Ensure that all notes are recorded accurately against the appropriate cases and all other client and live chat/email information is correctly captured on the database6. Support the digital services by completing emails and live chats7. Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved8. Ensure that personal knowledge of the EAP is continually developing and that departmental procedures and protocols are always adhered to9. To demonstrate an ability to confidently triage and create a safe space for a variety of individuals and presenting issues, including those who are distressed and at risk of harm to self or others10. To provide an efficient and effective digital service to all service usersWHAT YOU BRING TO THE TEAM1. Excellent Attention to Detail2. Ability to prioritise and work unsupervised as required3. Excellent communication and written skills4. Ability to provide great customer service5. Ability to work to deadlines6. Ability to work with telephony and IT systems7. MS Office knowledge and experienceBENEFITS1. 25 days' holiday, plus bank holidays2. Day off on your birthday3. Cash plan for you (and your children, if any)4. Holidays increase after 2- and 5-years' service5. Contractual sick pay6. Private medical insurance after 5-years' service7. Pension Plan and Life Insurance8. Pension plan contributions increase after 5- and 7-years' service 9. Holiday season bonus after 3 years' service10. Profit share scheme11. Season ticket loan scheme12. Cycle to work…
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NQ Employment Solicitor Greater Manchester
Permanent £30,000 - £37,000 Per Annum
Ref: 964930BG1R9 Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law.We are looking for a bright, confident, legally-qualified individual with Employment Law experience, to work in a dynamic team and cover all aspects of case preparation. The role requires you to assist Clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings.The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach. Day to Day Responsibilities: * Reviewing Tribunal and Early Conciliation matters including complex open track matters. * Drafting of responses, witness statements and relevant applications. * Dealing with all aspects of document disclosure and creation of bundles. * Liaising with Tribunals, Claimants' representatives and clients. * Discussing merits of a case and achieving commercially favourable settlements. * Working alongside and supporting corporate clients as a dedicated Litigation Executive. * Conducting preliminary hearings by telephone. In order to be considered for this opportunity it is essential that you have the following: * Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) * A real commitment to helping clients through a difficult time. * A positive approach to a busy workload and team work. * A genuine passion for employment law and high attention to detail. 964930BG1R9INDMANS
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Customer Service Account Manager Greater Manchester
Permanent £25,000 - £25,000 Per Annum
Ref: 48666LF Group
Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses joining the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. * Free on-site gym * Subsidised parking in a secure car park * located minutes from Victoria StationINDMANJ
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Join our vibrant marketing team in Toronto Downtown as a Marketing Automation Specialist! 🚀Hybrid work model - 3-4 days onsite - Downtown Toronto off of King station We are on the lookout for a hard-working individual to spearhead automation campaigns across our group companies. This role is pivotal in driving online acquisition growth plans and requires someone motivated to excel in a supportive environment. Key Responsibilities: * Utilize Marketo for implementing various campaigns and programs * Design and create campaign assets such as emails, landing pages, and forms * Conduct A/B testing and optimize automated workflows * Ensure seamless integration of Marketo with Salesforce CRM * Collaborate with teams to measure campaign performance and align efforts with marketing objectives Mandatory Skills: * 1-2 years of Marketing Automation Platforms experience, preferably Marketo; certification an asset! * Proficiency in lead scoring, A/B testing, and audience segmentation * Strong email marketing and campaign experience * Excellent analytical skills and project management abilities Desirable Skills: * Experience in B2B marketing * Familiarity with Salesforce CRM and HTML/CSS * Knowledge of webhooks, API integration, and programming languages Perks and Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service INDCAN48487CN
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Workforce Planner Based in Hinckley 100% office based, Monday - Friday As a Workforce Planner, you will play a key role in supporting the Operations team. Your primary focus will be to ensure the department is appropriately resourced, managing client calls and call-backs, and delivering accurate daily and weekly reporting. Key Responsibilities: * Monitor and manage planned and unplanned employee absences across Advice Teams, ensuring timely communication of risks and solutions to the Workforce Planning (WFP) Lead. * Support the smooth operation of the workforce through effective scheduling to meet service level requirements. * Manage and update holidays, overtime, absences, shift patterns, and schedules, including early/late shifts, lunches, and out-of-hours cover for holidays. * Process annual leave requests in line with company policies, maintaining up-to-date records, and providing quarterly reports to the Management Team on booked and outstanding leave. * Ensure that teams have adequate staffing levels, particularly during peak times. * Identify and propose solutions to enhance productivity and support ongoing workforce planning projects. * Work with the Head of Development & Demand to coordinate and schedule training activities for staff. Qualifications and Skills: * Strong organisational and time-management skills * Effective communicator * Analytical mindset, comfortable with reporting and data analysis This is a dynamic role within the Operations team, ideal for someone who thrives in a fast-paced environment and has a proactive approach to workforce coordination. If you're detail-oriented and looking to make an impact, we'd love to hear from you. 47968CHR3INDHIN
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We are seeking a friendly and motivated entry levels sales advisor to join our team. As a sales Consultant, you will be responsible for building and maintaining relationships with clients and providing them with exceptional customer service. Your role will involve identifying potential customer and negotiating sales contracts. In addition, you will play a key role in achieving company targets and contributing to the growth and success of our business. If you are a results-driven individual with excellent communication skills and a passion for sales, we want to hear from you!Responsibilities * Build and maintain relationships with clients through regular contact and follow-up * Identify and prospect potential customers to generate leads and sales opportunities * Deliver product presentations and demonstrations to clients, showcasing the benefits and features of our products * Negotiate and close sales contracts, ensuring customer satisfaction and retention * Collaborate with the sales team to achieve company targets and meet individual sales goals * Provide exceptional customer service throughout the sales process, addressing any queries or concerns promptly and efficiently * Stay up-to-date with industry trends and developments, and share relevant information with clientsRequirements * Excellent communication and interpersonal skills, with the ability to build rapport with clients * Strong negotiation and persuasion skills * Highly motivated and target-oriented, with a track record of achieving sales goals * Ability to work independently and as part of a team * Knowledge of sales techniques and best practicesINDHIN
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Are you passionate about sales and have a natural knack for teaching others? We are seeking a friendly and motivated Sales Trainer to join our team. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed. If you have a background in sales and love to see others succeed, we would love to hear from you.In this role, you will develop and deliver training programs to new and existing sales personnel. You will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps.Responsibilities * Develop and implement training programs for new and existing sales personnel. * Deliver training sessions on products, sales techniques, and customer service strategies. * Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance. * Assess the training needs of the sales team and develop customized training plans accordingly. * Stay up to date with industry trends and changes to ensure training content is relevant and effective. * Collaborate with sales managers to identify areas of improvement and provide targeted training solutions. * Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.Requirements * Proven experience in sales, preferably in a training or coaching role. * Excellent communication and presentation skills. * Strong knowledge of sales techniques and customer service strategies. * Ability to motivate and inspire others to achieve their sales goals. * Detail-oriented with strong organizational skills. * Proficiency in using training technologies and tools. * Ability to adapt training content to different learning styles and skill levels. * Bachelor's degree in business or a related field is preferred. Benefits * Month Bonus * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemeINDMANS