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Complaints & Resolution Specialist Leicestershire
Permanent £28,000 - £28,000 Per Annum
Ref: 47840EBR2 Group
Complaints and Resolution Specialist, Hinckley, Office based, £28,000Are you someone who thrives on communicating and driving success? Do you work well under pressure with a positive "can-do" attitude? This could be for you!This is a fantastic opportunity which requires you to promote and manage our client's reputation. You will be responsible for driving positive reviews and feedback from their clients and employees to showcase the services they are providing. You will also be required to resolve any negative reviews and feedback with a positive outcome, ensuring that you are delivering excellence in service by providing fast client focused solutions. It is an exciting time to join the business as they go from strength to strength. Day to Day Responsibilities * Ownership of and primary contact for customer feedback including responding to reviews, feedback, FCA regulated and non-regulated complaints. * Proactively log, manage, and respond to customer complaints in a timely manner in line with our complaint's procedure. * Provide, promote, and demonstrate a high-quality customer focused approach. * Collaborate with others in the business to enhance our reputation. * Escalate negative reviews and feedback through the correct channels. * Assist customers with inquiries or concerns to help resolve any issues. * Monitor customer and staff reviews to oversee online reputation and engagement. * Regular reporting to recognise themes and track key metrics related to customer satisfaction. * Complete mystery shops across our services to review service delivery. * Provide monthly reporting of online activity, service delivery and reputation to include analysis and proactive actions taken. * To complete training for the wider business on the importance of our online presence and reputation * Work with teams and stakeholders towards enhancing online reputation and improved service delivery. Who are you? * Experience of dealing with online reputation management and complaints * A positive "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the business. * Ability to work in a fast-paced environment. * Thrives on communicating and driving success. * Strong organisational and time management skills * A dynamic and flexible approach, as well as the ability to work under pressure. Get in touch!! 47840EBR2INDHIN
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Join a global, award-winning Consultancy as a Regional HR Manager!Are you an HR professional or an employment law enthusiast looking to take your career to the next level? Join our clients dynamic consultancy, recognized for excellence in HR, Employment Law, and Health & Safety, and embark on an exhilarating journey! If you thrive in challenging environments and want to be part of a vibrant, expanding team, this is your golden ticket! Day to Day * Provide expert support in a range of employee relations matters. * Lead settlement negotiations, mediation, and conciliation services. * Ensure legal compliance and maintain impartiality. * Generate high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Contribute to securing repeat business and showcasing our services.As a Regional HR Manager, you will play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to remain impartial, assess risks, and communicate effectively will be crucial to your success. Benefits * 25 days annual leave plus Bank Holidays, increasing with service. * Enjoy a day off on your birthday. * Profit share scheme and referral opportunities. * Contributory pension scheme. * Christmas bonus. * Access to an award-winning Employee Assistance Programme. * Private health insurance after 5 years of service. * Clear career progression opportunities. * Work from Home Join this team and enjoy substantial annual leave, birthday holidays, profit-sharing incentives! Experience the convenience of working from home while advancing your career. If you are an experienced HR professional or legal expert with the drive, skills, and attention to detail to excel in this role, we invite YOU to join this league of HR professionals! INDFIR965559CC11
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Join a global, award-winning Consultancy as a Regional HR Manager!Are you an HR professional or an employment law enthusiast looking to take your career to the next level? Join our clients dynamic consultancy, recognized for excellence in HR, Employment Law, and Health & Safety, and embark on an exhilarating journey! If you thrive in challenging environments and want to be part of a vibrant, expanding team, this is your golden ticket! Day to Day * Provide expert support in a range of employee relations matters. * Lead settlement negotiations, mediation, and conciliation services. * Ensure legal compliance and maintain impartiality. * Generate high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Contribute to securing repeat business and showcasing our services.As a Regional HR Manager, you will play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to remain impartial, assess risks, and communicate effectively will be crucial to your success. Benefits * 25 days annual leave plus Bank Holidays, increasing with service. * Enjoy a day off on your birthday. * Profit share scheme and referral opportunities. * Contributory pension scheme. * Christmas bonus. * Access to an award-winning Employee Assistance Programme. * Private health insurance after 5 years of service. * Clear career progression opportunities. * Work from Home Join this team and enjoy substantial annual leave, birthday holidays, profit-sharing incentives! Experience the convenience of working from home while advancing your career. If you are an experienced HR professional or legal expert with the drive, skills, and attention to detail to excel in this role, we invite YOU to join this league of HR professionals! INDFIR965559CC10
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Are you a technical automation maestro ready to join a global brand?Join our clients SaaS powerhouse as a Marketo Automation Specialist and drive impactful marketing campaigns for a worldwide audience. We're looking for a data-driven innovator who can transform insights into action, optimise customer journeys, and scale our automation efforts to new heights. Day to Day * Provide strategic support to the marketing team, setting up and monitoring Marketo campaigns and automations. * Build, manage, and optimize nurture journeys for key prospects and customers, ensuring seamless and effective touchpoints. * Monitor the overall performance and health of our Marketo system. * Leverage automation and AI to enhance lead management processes. * Develop and refine our marketing technology stack, aiming for industry-leading standards. * Deliver weekly and monthly reports on email journeys, measuring performance against targets. * Collaborate with key stakeholders, including the sales team, to understand the funnel and optimize nurture programs.YOU? * Advanced expertise in either Marketo, Adobe, HubSpot, or Salesforce Marketing Cloud or similar * In-depth experience with Adbridge or similar tools to support multi-channel campaigns. * Proficiency in lead scoring and attribution models (last touch and multi-touch) to boost lead pipeline and engagement. * Experience integrating CRM systems with other platforms and automating workflows. * Strong understanding of lead generation metrics and experience in data-driven reporting. * Engagement with the latest trends in marketing technology and a commitment to staying ahead of the curve P46917CCRINDMANS
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members.Person Specification * Relevant practical experience, i.e. experience of advising and…
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members.Person Specification * Relevant practical experience, i.e. experience of advising and…
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members.Person Specification * Relevant practical experience, i.e. experience of advising and…
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members.Person Specification * Relevant practical experience, i.e. experience of advising and…
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members.Person Specification * Relevant practical experience, i.e. experience of advising and…
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Employment Tribunal Manager West Yorkshire
Permanent £50,000 - £55,000 Per Annum
Ref: 48119BGR5 Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members.Person Specification * Relevant practical experience, i.e. experience of advising and…