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Health and Safety Consultant Bedfordshire
Permanent £43,000 - £46,000 Per Annum
Ref: 963438CC7R10 Group
Are you a passionate and experienced Health & Safety professional looking to make a real impact? Do you crave flexibility, career growth, and an environment where innovation and excellence are celebrated? We're proud to be partnering with a prestigious, award-winning global consultancy that's expanding its team of Health & Safety experts. If you're ready to think outside the box and create extraordinary experiences for our clients, we want you! Day to DayAs a Health & Safety Consultant, you'll lead and deliver high-quality consultancy services to clients, ensuring compliance and best practices. * Conducting Health & Safety service visits and delivering tailored advice. * Investigating incidents, recommending preventive measures, and providing crisis management support. * Acting as the primary Health & Safety advisor for clients, streamlining processes and enhancing safety measures. * Building and maintaining strong client relationships, offering expert guidance on Health & Safety management systems. * Managing your schedule effectively to ensure top-notch, cost-effective service delivery. What's in it for you? * Work remotely with a clear pathway for career development. * Partner with diverse clients across various sectors, providing high-quality Health & Safety consultancy services. * Join a group that believes in what they do and is passionate about making a difference * A training and development plan, including providing additional training courses and qualifications YOU? * Deep knowledge of Health & Safety regulations and best practices. * Exceptional communication skills and the ability to build strong relationships. * Proven ability to provide practical solutions and work autonomously as well as in a team. * Attention to detail, strong problem-solving skills, and a proactive, process-driven mindset. * Flexibility and adaptability to thrive in a fast-paced, dynamic environment. * Degree or diploma-level qualified with minimum of GradIOSH/CERTIOSH, CMIOSH preferred. What's on offer? * Competitive starting salary with clear pathway for career growth * Inclusive profit share scheme, car allowance of £6,000, or the option of a New EV company car. * 25 days of holiday plus bank holidays, birthday off, and additional holidays with service. * Private health insurance after qualifying period, Medicash plan. * Christmas bonus, pension scheme, and vibrant social events. If you're a forward-thinking Health & Safety professional with a desire to lead, innovate, and inspire, we want to hear from you! 963438CC6R10INDFIR 963438CC7R9INDFIR
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Are you a passionate and experienced Health & Safety professional looking to make a real impact? Do you crave flexibility, career growth, and an environment where innovation and excellence are celebrated? We're proud to be partnering with a prestigious, award-winning global consultancy that's expanding its team of Health & Safety experts. If you're ready to think outside the box and create extraordinary experiences for our clients, we want you! Day to DayAs a Health & Safety Consultant, you'll lead and deliver high-quality consultancy services to clients, ensuring compliance and best practices. * Conducting Health & Safety service visits and delivering tailored advice. * Investigating incidents, recommending preventive measures, and providing crisis management support. * Acting as the primary Health & Safety advisor for clients, streamlining processes and enhancing safety measures. * Building and maintaining strong client relationships, offering expert guidance on Health & Safety management systems. * Managing your schedule effectively to ensure top-notch, cost-effective service delivery. What's in it for you? * Work remotely with a clear pathway for career development. * Partner with diverse clients across various sectors, providing high-quality Health & Safety consultancy services. * Join a group that believes in what they do and is passionate about making a difference * A training and development plan, including providing additional training courses and qualifications YOU? * Deep knowledge of Health & Safety regulations and best practices. * Exceptional communication skills and the ability to build strong relationships. * Proven ability to provide practical solutions and work autonomously as well as in a team. * Attention to detail, strong problem-solving skills, and a proactive, process-driven mindset. * Flexibility and adaptability to thrive in a fast-paced, dynamic environment. * Degree or diploma-level qualified with minimum of GradIOSH/CERTIOSH, CMIOSH preferred. What's on offer? * Competitive starting salary with clear pathway for career growth * Inclusive profit share scheme, car allowance of £6,000, or the option of a New EV company car. * 25 days of holiday plus bank holidays, birthday off, and additional holidays with service. * Private health insurance after qualifying period, Medicash plan. * Christmas bonus, pension scheme, and vibrant social events. If you're a forward-thinking Health & Safety professional with a desire to lead, innovate, and inspire, we want to hear from you! 963438CC6R10INDFIR 963438CC6R8INDFIR
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* EAP WELLBEING COUNSELLOR LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS REPORTING TO: COUNSELLING MANAGER Are you a BACP registered member? Or registered with a Counselling Body?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got 12months counselling experience? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley! As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and always managing expectations. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" to help a service user achieve an outcome in the shortest space of time…
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* EAP WELLBEING COUNSELLOR LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS REPORTING TO: COUNSELLING MANAGER Are you a BACP registered member? Or registered with a Counselling Body?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got 12months counselling experience? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and always managing expectations. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" to help a service user achieve an outcome in the shortest space of time possible…
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Business Administrator Greater Manchester
Permanent £23,500 - £25,000 Per Annum
Ref: 47748FAR4 Group
Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! Job OverviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. Day to Day Responsibilities * Ensure mailbox is constantly monitored and all emails are processed * Compile daily, weekly, monthly, quarterly, and yearly reports with analysis * Manage incoming leads * Process daily new businesses applications * Act as sales support for all sales teams - supporting with system training and daily queries from the sales department * Monitor & allocate data records so the sales team always have enough data to work * Coordinate the administrative needs of the Sales team and management team as required Essential Skills and Competencies * Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills * Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors * Teamwork: willingness to assist and support others as required and get on with team members * Experience in a fast-paced organisation * Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development * Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships * Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner * Commerciality: ability to apply knowledge in a practical, commercial manner * Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and…
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Customer Service Advisor Greater Manchester
Permanent £23,000 - £23,000 Per Annum
Ref: 45514FAR Group
CLIENT CARE SPECIALIST - QUERIES.Manchester - Office Based - £23k + Profit Share Scheme Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of their client experience team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years 45514FARINDMANJ
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CLIENT CARE ADVOCATE - RESOLUTIONS.FULL TIME OFFICE BASEDN- Manchester - 25k + profit share. My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across the business being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all the client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * 50% resolutions in 24 hours (not Technical) * 50% resolutions in 72 hours (technical) * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 3.5 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do"…
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Resolutions Specialist Greater Manchester
Permanent £25,000 - £27,000 Per Annum
Ref: P45771FAR2 Group
CLIENT CARE ADVOCATE - RESOLUTIONS.FULL TIME OFFICE BASEDN- Manchester - 25k + profit share. My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across the business being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all the client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * 50% resolutions in 24 hours (not Technical) * 50% resolutions in 72 hours (technical) * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 3.5 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do"…
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Unlock Your Next Career Adventure: Join Our Dynamic Accounting Team in Downtown Toronto!Are you a seasoned accounting professional ready to take on an exciting challenge? We're on the lookout for someone with a robust background in auditing or industry accounting to join our vibrant team. If you're passionate about cash flow management, precise reconciliations, and multi-year revenue contracts, this role is for you!You have progressive accounting experience having worked in auditing or industry. You understand how important cash flow, reconciliations, and accuracy are. You understand the complicities of multi-year revenue contracts and having a healthy balance sheet. You combine excellent technical skills with a solid understanding of the business reality.You will be working out of the Downtown Toronto office 5 days on site - just off of Union station. Success in this role means accurate and timely financial information, clean balance sheet accounts, and a clear audit trail.Reporting to Accounting Manager Key Responsibilities * Prepare recurring and one-time accrual, prepaid, and miscellaneous journal entries. * Prepare accelerated revenue recognition worksheets monthly. * Prepare balance sheet reconciliations. * Prepare bad debt provisions and other estimates. * Investigate and solve reconciliation discrepancies. * Analyse overhead costs for savings opportunities. * Analyse contract profitability by various factors to determine price optimization. * Contribute to profit and loss variation analysis. * Assist in the preparation of monthly, quarterly, and annual financial reports to UK Group. * Calculate and file HST remittances. * Forecast and monitor cash flow. * Initiate bank payments for both internal approvals and bank online authorizations. * Validate intercompany charges between related companies. * Communicate with UK Group Finance and other departments as required. * Cross-training with other accounting roles and act as vacation/absence back-up. * Various other ad-hoc financial analysis as required. Skills and experience required: * CPA designation required. * 3+ years of audit experience * Bachelor's Degree in Finance * ASPE knowledge * IFRS knowledge * Able to work under pressure to tight financial reporting deadlines. * Able to demonstrate sound knowledge of accounting control procedures. * Outstanding organizational skills and attention to detail. * Demonstrated analytical skills and an investigative approach to problem solving. * Expert MS Excel knowledge including advanced formula and workbook analysis. * Excellent customer service approach in relating with colleagues. * Enthusiasm and willingness to learn. * Able to work autonomously and collaboratively in a team environment. * Demonstrates initiative, proactiveness, and ownership of the role. Perks and Benefits * 3 weeks vacation * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service 47934CNINDCAN
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Telesales- No Cold Calling Greater Manchester
Permanent £22,308 - £22,308 Per Annum
Ref: 46822LF Group
DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ