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Shift Pattern: Monday, Thursday Friday 10:00-18:00, Saturday, Sunday 14:00-22:00Days off: Tuesday/WednesdayDive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. JOB PURPOSE:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. JOB OVERVIEW:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Attending team meetings and training as required * Maintain required productivity…
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Commercial Health & Safety Advisor North Yorkshire
Permanent €26,000 - €28,500 Per Annum
Ref: P45716LS2R6 Group
Commercial Health & Safety Consultant - York - Field Based£26-28.5k (OTE £75k) Guaranteed 6k bonus in first 3 months - 2k per monthOur client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year. Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S? Job PurposeAs a Health & Safety Consultant, you will be required to undertake Health & Safety compliance reviews for businesses. The role of the Health & Safety Consultant is to meet with the business owner, understand what they have in place to manage Health & Safety in their workplace and conduct an audit evaluating their current levels of compliance.Further to this audit as the Health & Safety Consultant, you will be required to complete an evaluation report for the Client based on their findings, highlighting any risks and making recommendations Job OverviewThe role requires a mix of commercial and technical skills. The Consultant must be technically strong with good Health & Safety knowledge, but also have the commercial presence to engage with business owners and make recommendations to help them protect their business. Main Duties / Day-to-Day Responsibilities * You will be required to prepare for and carry out a H&S evaluation (and report) for clients, based upon your findings, highlighting any risks, and making recommendations. * Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. * It is essential that you can adapt to each changing environment and be able to engage with different business owners to identify their individual requirements and demonstrate potential risk to the business through shortcomings in the business owners Health & Safety arrangements * A primary objective of the role is to demonstrate the value of our core H&S Service and highlight the key reasons that the Client would benefit from such, without compromising professional Health & Safety consultancy objectives. What you Bring to the Team * A minimum of a NEBOSH National General Certificate (or level 3 H&S equivalent). * Experience of working within a Health & Safety environment * The ability to professionally advocate and promote to businesses, the requirement for and benefits of access to competent H&S advice. * Excellent communication skills both verbal and written * Outstandingly professional at all times * Full driving licence Employee Benefits: * High end company vehicle or Car Allowance * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme *…
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Are You Ready to Drive Organic Growth?Do you live and breathe SEO with a strong commercial mindset? If you're passionate about leveraging search strategies to create impact, this could be the perfect role for you!We're on the lookout for a driven SEO Executive to join our client's growing team.In this exciting position, you'll play a pivotal role in shaping the organic growth of their digital presence with fresh ideas and data-driven strategies. Day to Day * Propel organic traffic and enhance website rankings through strategic SEO initiatives. * Conduct in-depth keyword research to discover top-performing keywords for content optimisation. * Plan, create, and optimise website content, including writing new articles based on keyword and competitor analysis. * Execute both on-page and off-page SEO tactics, including high-quality link building, to boost website visibility. * Track and analyse website performance via SEO tools like Google Analytics and Search Console, identifying opportunities for growth. * Perform regular SEO audits to resolve technical issues, improve site speed, and ensure seamless indexing by search engines. * Compile and present SEO reports, highlighting key insights and recommendations to the wider team. You? * Proven experience in a similar SEO role with measurable success in boosting organic traffic and rankings. * Strong understanding of search engine algorithms, ranking factors, and SEO best practices. * Hands-on experience with top SEO tools such as Google Analytics, Search Console, Ahrefs, SEMrush, or Moz. * Expertise in on-page and off-page optimisation, including keyword research, content strategies, and link building. * Excellent communication skills and a collaborative mindset to work seamlessly across teams. * A passion for staying ahead of the curve with SEO trends and developments. This is an incredible opportunity for an ambitious SEO professional eager to make a mark in the world of digital marketing. If you're ready to take the next step in your career, we'd love to hear from you! P967604CCR1INDMANS
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Undergrad Sales Executive Greater Manchester
Permanent £23,000 - £25,000 Per Annum
Ref: 47924TLR1 Group
Manchester City Centre£23,000 - £25,000 + 1ST year OTE £40,000 uncapped commission. Top earners: £80,000Worked in sales but did not receive the right training? We can change that! Our training programme is THE PLACE TO GO TO LEARN ABOUT SALES Your Career will start with a 6-month sales programme, this will give you all the right tools and knowledge to become a successful salesperson AND start earning commission from Day 1 Who are we?We've been established for over 40 years, with our Global headquarters based in Manchester City Centre, close to Victoria Station, we provide HR and Health and Safety outsourcing to business owners across the UK. We are the global leader in HR consultancy and software with over 130,000 clients worldwide. More about the role… Sales training programme are the key to our continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing our services, and creating a great opportunity for the business development team to sign up new clients for our services. What's in it for you as a Sales Trailblazer 1 Basic salary between £23,000 - £25,000 depending on experience. Realistic first-year earnings are £40,000; our Top performers are earning £80,000 + The commission is uncapped and earned from your very first sale 1 We want to make sure you have a work-life balance, so no evenings or weekends, just 8.45 am-5 pm Monday - Friday 1 You might want to spend some of your commission on holidays, so take 25 days of holiday + plus bank holidays and we'll also give you an extra day off for your birthday. 1 And of course, a 6-month sales training program, with a clear development plan, that will support you with continuous training and coaching. There's more… 1 Daily, weekly and monthly incentives 2 Profit share scheme 3 Medicash membership 4 Access to Employee Assistance Programme What do We look for in a Trailblazer… 1 Be a confident communicator, to get your personality across over the phone, this role is all about building relationships. 2 Be ambitious and be driven by your success. 3 Have the resilience and confidence to learn more and more each day. 4 You'll have the ability to work successfully in a target-based environment. 5 You'll be driven by great earning potential and career progression. INDMANJ
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Graduate Sales Training programme Greater Manchester
Permanent £23,000 - £25,000 Per Annum
Ref: 47924TLR1 Group
Manchester City Centre£23,000 - £25,000 + 1ST year OTE £40,000 uncapped commission. Top earners: £80,000Worked in sales but did not receive the right training? We can change that! Our training programme is THE PLACE TO GO TO LEARN ABOUT SALES Your Career will start with a 6-month sales programme, this will give you all the right tools and knowledge to become a successful salesperson AND start earning commission from Day 1 Who are we?We've been established for over 40 years, with our Global headquarters based in Manchester City Centre, close to Victoria Station, we provide HR and Health and Safety outsourcing to business owners across the UK. We are the global leader in HR consultancy and software with over 130,000 clients worldwide. More about the role… Sales training programme are the key to our continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing our services, and creating a great opportunity for the business development team to sign up new clients for our services. What's in it for you as a Sales Trailblazer 1 Basic salary between £23,000 - £25,000 depending on experience. Realistic first-year earnings are £40,000; our Top performers are earning £80,000 + The commission is uncapped and earned from your very first sale 1 We want to make sure you have a work-life balance, so no evenings or weekends, just 8.45 am-5 pm Monday - Friday 1 You might want to spend some of your commission on holidays, so take 25 days of holiday + plus bank holidays and we'll also give you an extra day off for your birthday. 1 And of course, a 6-month sales training program, with a clear development plan, that will support you with continuous training and coaching. There's more… 1 Daily, weekly and monthly incentives 2 Profit share scheme 3 Medicash membership 4 Access to Employee Assistance Programme What do We look for in a Trailblazer… 1 Be a confident communicator, to get your personality across over the phone, this role is all about building relationships. 2 Be ambitious and be driven by your success. 3 Have the resilience and confidence to learn more and more each day. 4 You'll have the ability to work successfully in a target-based environment. 5 You'll be driven by great earning potential and career progression. INDMANJ
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Sales Ledger Clerk5 days in office 9am - 5pm, Monday - Friday Based in Manchester CityAre you an experienced Sales Ledger Clerk with a keen eye for detail and a proactive approach? Join our client's growing finance team and play a vital role in ensuring income is accurately received, banked, and recorded in a timely manner. Key Responsibilities: * Raise and process sales invoices and credit notes. * Monitor and follow up on client contract documentation. * Accurately record account and contract information in the sales information system. * Maintain and update sales ledger spreadsheets. * Resolve invoicing queries promptly. * Posting cash on a daily basis and allocate to the sales ledger. * Process direct debits efficiently. * Run debtors' reports regularly. * Assist with Purchase Ledger and other finance tasks when needed. What We're Looking For: * Recent and proven experience in a Sales Ledger or Finance Admin role. * Attention to detail. * Proficiency in Microsoft Office packages. * Enthusiastic and strong work ethic. * Confident communicator with experience in customer interactions. * Ability to meet strict deadlines. 48153CHINDMANJ
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Join a global, award-winning Consultancy as a Regional HR Manager!Are you an HR professional or an employment law enthusiast looking to take your career to the next level? Join our clients dynamic consultancy, recognized for excellence in HR, Employment Law, and Health & Safety, and embark on an exhilarating journey! If you thrive in challenging environments and want to be part of a vibrant, expanding team, this is your golden ticket! Day to Day * Provide expert support in a range of employee relations matters. * Lead settlement negotiations, mediation, and conciliation services. * Ensure legal compliance and maintain impartiality. * Generate high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Contribute to securing repeat business and showcasing our services.As a Regional HR Manager, you will play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to remain impartial, assess risks, and communicate effectively will be crucial to your success. Benefits * 25 days annual leave plus Bank Holidays, increasing with service. * Enjoy a day off on your birthday. * Profit share scheme and referral opportunities. * Contributory pension scheme. * Christmas bonus. * Access to an award-winning Employee Assistance Programme. * Private health insurance after 5 years of service. * Clear career progression opportunities. * Work from Home Join this team and enjoy substantial annual leave, birthday holidays, profit-sharing incentives! Experience the convenience of working from home while advancing your career. If you are an experienced HR professional or legal expert with the drive, skills, and attention to detail to excel in this role, we invite YOU to join this league of HR professionals! INDFIR965559CC11
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Calling all Events & Marketing Superstars!We are supporting a dynamic leader in the professional services sector, with their search to find an energetic and results-focused Events and Marketing Executive - someone to accelerate their events programme and drive marketing efforts!This is a fantastic opportunity to take ownership of exciting multi-channel campaigns, collaborate cross-functionally with teams, and shape the future of events within a fast-growing division. If you're passionate about marketing, events, and content creation, this role will give you the scope to grow, learn, and progress through structured career pathways. TikTok & Podcast Strategy * Launch and manage the brand on TikTok, creating engaging, trend-focused content to boost visibility and engagement. * Develop and execute multiple podcast series, handling everything from content planning and guest coordination to recording, editing, and promotion. * Integrate TikTok and podcast efforts into broader marketing campaigns to maximise impact. * Monitor performance metrics and provide insights to optimise future content strategies. Event Management & Strategy * Lead the management and growth of webinars and digital events, targeting business-set goals. * Collaborate on vision and growth with senior leadership, taking ownership of the digital event schedule. * Craft engaging briefs for webinars/events that appeal to the right audience, including partners and associations. * Drive registration for events with audiences ranging from 500 to 14,000 attendees. * Coordinate post-event processes, ensuring leads are followed up to maximise new business opportunities. Multi-Channel Marketing Campaigns * Contribute to strategic campaigns aimed at driving leads and conversions. * Build and manage email campaigns, nurturing leads and reporting on performance. * Work closely with the sales team to enable new product launches and proposals. Content Creation & CRM Management * Create case studies and customer success stories to showcase event results. * Maintain CRM systems with all relevant event, attendee, and business data to demonstrate ROI. * Ensure all marketing materials and event content meet branding guidelines. Team Collaboration & Stakeholder Engagement * Support internal teams, including BDMs, BSCs, and senior stakeholders, ensuring clear communication throughout the event process. * Liaise with external partners to ensure events are relevant and aligned with their audience needs. Skills & Experience * Proven experience in a fast-paced marketing environment, ideally within B2B. * Strong creativity and writing skills with a passion for content creation (social media, podcasts, etc.). * Experience in managing and delivering successful B2B events, webinars, or podcasts. * Excellent time management and organisational skills, with the ability to meet tight deadlines. * Ability to collaborate effectively across departments, with strong communication skills. * Eye for detail and a passion for producing high-quality work. 965357CCR6INDLON
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Senior Audit Specialist Leicestershire
Permanent £75,000 - £80,000 Per Annum
Ref: P967616LS1R19 Group
My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LS1R19INDHIN
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Senior Complaints Handler Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47972LSR2 Group
Senior Complaints Handler - Salary: £25,000Calling all Customer service superstars! We are seeking a professional and motivated Customer Service professional to join a leading SaaS brand in Manchester! Role DescriptionProviding a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Main Responsibilities * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Skills and Experience * Customer service experience is essential * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47972LSR2INDMANJ