Payroll In Cumbria Jobs
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The position entails collaborating with a team to offer legally compliant and commercial guidance to Business Development Managers (BDMs) prior to, during, and after appointments, with the aim of facilitating successful deal conversions.Additionally, you will be responsible for delivering advice to potential and new clients through phone and email channels, covering various aspects of HR and Employment Law. This is done to address the specific business requirements of individual clients while also identifying and emphasizing any non-compliant options and the associated risks. Day-to-Day Responsibilities: * Keep up-to-date with personal knowledge of HR and Employment Law, ensuring continuous improvement. * Meet performance standards within the framework by assisting Business Development Managers (BDMs) in generating deals through handling incoming inquiries, showcasing services with a commercial focus, and providing initial guidance without full issue resolution. * Proactively review BDM diaries, complete TLA's (task-level agreements), and offer concise, commercially driven guidance and support. * Foster relationships with BDMs to enhance trust and utilization of services. * Evaluate prospective clients' documents, providing a report for BDMs to utilize as a sales tool. * Take ownership of cases, guiding them to resolution or facilitating a seamless transition and handover to an advisor, establishing rapport with clients throughout interactions. * Log all advice accurately on the internal system, demonstrating ownership of ongoing cases. * Provide clients with relevant information/documentation to support the advice given. * Consult Company internal training and legal updates to ensure compliance with services. * Record interactions with BDMs for reporting to Management. * Follow internal protocols for managing and escalating cases as needed. * Convert new client accounts into the Customer Account Numbers (CANs) while updating the Salesforce system accordingly. * Attend company sales and advice conferences and any required training sessions. * Present internal training sessions, buzz sessions, and external webinars. * Contribute to the development of the New Business Support Team. * Undertake any other tasks deemed necessary by the Management Team. What you will bring: * Ability to build and maintain excellent relationships with the BDMs. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills ability to manage own diary. * A dynamic and flexible approach, as well as the ability to work under pressure. * Commercial focused advice. P9787MCINDCAN
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Customer Service Advisor Greater Manchester
Permanent £21,250 - £21,255 Per Annum
Ref: 971341FAR2 Group
Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years Why Join Our Team?This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works…
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This is a fantastic opportunity for a recently qualified or Finalist looking to step into a commercially focused role and take on Management of a small team. The organisation is rapidly expanding and offer a dynamic working environment. We are looking for someone hungry to take their career to the next level and really make a name for themselves internally!Reporting to an impressively progressive Number 1 in Finance, strong analytical and data manipulation skills will be put to the test in this commercially driven role. The role will take on the financial planning and analysis across the business but will also be tasked with supporting the Head of Finance with greater financial insight into the business.The role will focus on delivering budgets and forecasts, preparing monthly management reports, and providing various transactional analysis such as new business growth, value and profile of discounts offered to our clients, rate of client retention as well as analysis of cancellations. Overall Responsibilities: * Assist with the business planning and forecasting processes * Preparation of monthly management report (MMR) * Provide support in calculation of annual budget/quarterly forecasts, metrics and KPIs reporting * Work closely with the Head of Finance in delivering presentational outputs for discussion with the Leadership team * Analyse large amounts of information from various sources to discover trends and identify challenges/opportunities to improve the business performance * Provide monthly analysis and reporting around the following areas: * New business profile and analysis of discounts offered to the new/existing customers * Retention and cancellation analysis * Client numbers analysis * Business partner with various internal teams as well as the group Finance function * Management of Commercial Analyst and Junior Commercial Analyst responsible for commissions calculations * Provide ad hoc analysis as required, including assistance with specific project/initiatives analysis Requirements: * Ideally hold a recognised accounting qualification or finalist level (CIMA/ACCA/ACA) * Advanced Excel (ideally including macros and VBA) * Excellent planning and analytical skills, together with a proactive approach * Ability to manage workloads to strict reporting deadlines, as well as to react flexibly to changes in requirements * Keen to learn and understand complex systems, processes and the mechanics of a business 87998CVINDCC
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Dive into a fulfilling role as an administrator with our award-winning global client based in Manchester! - My client is seeking a meticulous and efficient team player to be the cornerstone of our administrative processes. If you excel in data entry, enjoy organizing information, and want to contribute to the success of the business, this is the opportunity for you. Job PurposeTo deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities * Answer incoming calls with minimum waiting time in a professional manner. * To evaluate each request made over the phone and allocate them accordingly. * To ensure the highest level of customer service is adhered to. * To ensure member confidentiality is maintained. * To establish and maintain efficient working relationships with colleagues and * Stacking calls from members where appropriate ensuring all calls are answered. * Ensuring cover has arrived before leaving the switchboard so the phones are always manned. * Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols. * Logging service issues * Logging retention opportunities * Overflow of advice calls logged on to Advice system. * Stamping, sorting, logging, and allocating incoming post for the department. * Scanning * Ensuring flowers and hampers are ordered within protocols. * Update additional callers lists within protocols. * Expired member letters posted within SLA. * BLE hard copy letters posted within SLA. * Ad hoc project work Job Goals and Metrics * Deal with 150 incoming calls per day * Ensure all e-mails received in core hours are allocated the same day * Average call quality score 100% * Minimum of 3 hours talk time. * No abandoned calls * No re-queued calls * No outstanding post * Changes to member information to be processed within SLA. * All service issues and retention opportunities to be correctly identified and appropriately logged and allocated. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Why Join our Team?This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make…
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Employment Paralegal Greater Manchester
Permanent £28,000 - £32,000 Per Annum
Ref: P964930BG1R12 Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law.We are looking for a bright, confident, legally-qualified individual with Employment Law experience, to work in a dynamic team and cover all aspects of case preparation. The role requires you to assist Clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings.The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach. Day to Day Responsibilities: * Reviewing Tribunal and Early Conciliation matters including complex open track matters. * Drafting of responses, witness statements and relevant applications. * Dealing with all aspects of document disclosure and creation of bundles. * Liaising with Tribunals, Claimants' representatives and clients. * Discussing merits of a case and achieving commercially favourable settlements. * Working alongside and supporting corporate clients as a dedicated Litigation Executive. * Conducting preliminary hearings by telephone. In order to be considered for this opportunity it is essential that you have the following: * Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) * A real commitment to helping clients through a difficult time. * A positive approach to a busy workload and team work. * A genuine passion for employment law and high attention to detail. P964930BG1R12INDMANS
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Litigation Paralegal - Employment Law Greater Manchester
Permanent £25,000 - £32,000 Per Annum
Ref: P964930BG1R13 Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law.We are looking for a bright, confident, legally-qualified individual with Employment Law experience, to work in a dynamic team and cover all aspects of case preparation. The role requires you to assist Clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings.The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach. Day to Day Responsibilities: * Reviewing Tribunal and Early Conciliation matters including complex open track matters. * Drafting of responses, witness statements and relevant applications. * Dealing with all aspects of document disclosure and creation of bundles. * Liaising with Tribunals, Claimants' representatives and clients. * Discussing merits of a case and achieving commercially favourable settlements. * Working alongside and supporting corporate clients as a dedicated Litigation Executive. * Conducting preliminary hearings by telephone. In order to be considered for this opportunity it is essential that you have the following: * Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) * A real commitment to helping clients through a difficult time. * A positive approach to a busy workload and team work. * A genuine passion for employment law and high attention to detail. P964930BG1R13INDMANS
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My client is looking for an experienced, highly motivated Head of Partnerships who is capable of optimising current partners to their full potential and be committed to acquiring new Partnerships and generating new leads. This is a high-profile role central to BrightHR growth strategy and will drive revenue growth through new customer acquisition sign up to our multi award-winning software and products through our highly motived sales team. You will be working alongside our sales team in the Toronto office full time on site. What we're looking for: * A candidate with a proven track record in Strategic Partnership development * Strong business development skills in a B2B environment and lead generation experience * A person who thrives in working alongside sales and business development teams * Comfortable with senior stakeholder meetings * Skilled in developing meaningful reporting MI and insights and take appropriate action * Passionate about generating new ideas and delivering robust short and long term strategy * Capable of building a team from the ground up Your Impact * Identifying and securing new partners for client * Build a pipeline of new partner opportunities * Target existing partners with software proposition to improve lead volume and quality Your experience * 3+ years' experience in business development/sales and relationship management * Knowledge of marketing tools and levers to drive leads * Proven capability in developing and executing sales strategies and activities * Results orientated with a proven record of successfully meeting sales targets * Extremely strong negotiator with ability to demonstrate techniques and approaches that achieve desired business outcomes * Strong problem-solving skills with demonstrated ability to work independently and make decisions in a timely manner based on thoughtful analysis and critical judgment * Thrive in a multi-tasking environment and can adjust priorities quickly * Self-motivated, self-managed proactive, risk taking, and a very high drive to succeed * Excellent oral and written skills to communicate complex issues and influence others internally and externally * Demonstrated experience successfully collaborating with all levels of decision making, including executive leadership to drive and enhance long term partnerships Your contribution * Identify, build and maintain partnership opportunities that will support the strategic vision and growth of BrightHR * Continuously work to identify new opportunities for current partners who wish to accelerate their engagement and recruitment outcomes with BrightHR * Establish a trusted/strategic advisor relationship with each partner and drive continued value and revenue of our products prioritising strategically important partners * Work with Partner Success team to develop strategic partnership plans for priority partners in your territory to ensure their needs are being maximised and are aligned with agreements * Supporting the Chief Growth Marketing Officer with overall strategy development * To develop and execute tactical lead generation growth plans supporting our growth objectives, ensuring the current partner offer and KPIs are aligned. * Occasional support for internal training, products and services ensuring internal teams understand the opportunities and the value proposition * Advocate partner needs/issues cross-departmentally and support internal teams in…
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Portfolio are proud to be exclusively representing our client who are a Global, Award Winning, Professional Services Organisation. We are looking for someone with an outstanding HR background, who is commercially astute with a technical aptitude to develop and grow teams.This person will be responsible for delivery the HR service to the client base, ensuring a best-in-class experience from both a technical and customer experience perspective. We are looking for someone who can bring dynamism, operational excellence, impeccable people skills and technical expertise and who will thrive in working in a fast-paced environment.The HR director will provide a real operational view on how our client can enhance their clients journey, deliver the service through all channels, embracing technology where possible. They will play a key part in working with the board to drive HR sales through their knowledge of the marketplace. The HR Director will be responsible for: * Manage the HR Service function. * To drive performance in business-critical key KPIs and develop and motivate a large department, achieving this through objective setting, vision and strong communication/leadership. * To manage the department to deliver against targets in relation to client service, retention, referrals and profitability. * To build and maintain an effective, cohesive and motivated service function, providing leadership and support to team leaders, colleagues and peers. * To lead and drive the Managers within the Employment Services/HR Department, ensuring they are close to their teams, and that their teams are being optimised from an output perspective and quality of service delivery is industry leading. * To proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs. * To ensure that knowledge levels of both sales and service teams and control mechanisms are maintained through the appropriate provision of business information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change. * To invest in the training and career development of your people to ensure exceptional service delivery. * To drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support, achieving continuous improvement in quality across the department. * To undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework. * To develop and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention. * To work closely with the CEO to help drive the strategy for increasing HR Sales across the business. * To report on and review all HR delivery metrics to the board on a weekly basis, identifying issues at source quickly and rectifying them. * To drive an optimal delivery model through utilisation of HR consultants to drive maximum number of visits without impacting quality. * To conduct, where necessary, any formal…
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P5877MCINDCAN
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P56988MCRINDCAN