Payroll In Cumbria Jobs
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Wellbeing Counsellor Recruitment Day Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R17 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Helpline Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R17 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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CLIENT EXPERIENCE RESOLUTION SPECIALISTManchester - up to 25k. My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours. * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What You Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in…
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Data Enrichment Administrator(Salary £23,400) - Full Time Office Based in Hinckley. Role DescriptionContribute to team activities, analysing and inputting data to be migrated from the group, legacy, and external software applications onto Salesforce. Main Responsibilities Data Enrichment Tribunal & Premier leads Upload * Review bad leads to add telephone numbers and addresses. * Segregate leads by employee size 50 for business sales consultants to contact. * Data cleansing following a webinar (removing duplicates, clients and ensuring the lists up to date and accurate prospect sources) Webinar channel * Data enrichment following a webinar (updating records with insights from webinars + external information i.e. company size, phone numbers etc) * Data cleansing following a webinar (removing duplicates, clients and ensuring the lists up to date and accurate prospect sources)This person will work alongside the webinar team to enrich the webinar data before NEW leads go to Sales. Web & campaign channel * Data enrichment ongoing - updating records with external data insights i.e. company size, phone numbers etc. Data integrity * Reviewing & assessing bad data & No Sales Opportunity assignments against the criteria set and providing campaign manager and head of digital assessments of categorisation for future optimisation. * Enter text-based and numerical information from source data into company databases within limits. * Liaise with the internal Director of Inside Sales and Salesforce to understand Data Entry requirements. * Keep an accurate record of work carried out in Excel and Salesforce. The above is not an exhaustive list of responsibilities, you may be expected to carry out additional tasks to support the needs of the Salesforce team and business. Required Skills and Experience * Excellent working knowledge of Microsoft Office particularly Excel. * Stakeholder management. * Excellent verbal and written communication skills. * Previous experience in data entry admin. * Analytical solution orientated. 46895FAINDHIN
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Sales ExecutiveManchester City Centre£25k + 1ST year OTE £40,000 uncapped commission. Top earners: £80,000Worked in sales but did not receive the right training? We can change that! Our Trailblazer programme is THE PLACE TO GO TO LEARN ABOUT SALES Your Career will start with a 6-month trailblazer sales programme, this will give you all the right tools and knowledge to become a successful salesperson AND start earning commission from Day 1 Who are we?We've been established for over 40 years, with our Global headquarters based in Manchester City Centre, close to Victoria Station, we provide HR and Health and Safety outsourcing to business owners across the UK. We are the global leader in HR consultancy and software with over 130,000 clients worldwide. More about the role… Sales Trailblazers are the key to our continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing our services, and creating a great opportunity for the business development team to sign up new clients for our services. What's in it for you as a Sales Trailblazer 1 Basic salary between £23,000 - £25,000 depending on experience. Realistic first-year earnings are £40,000; our Top performers are earning £80,000 + The commission is uncapped and earned from your very first sale 1 At Peninsula, we want to make sure you have a work-life balance, so no evenings or weekends, just 8.45 am-5 pm Monday - Friday 1 You might want to spend some of your commission on holidays, so take 25 days of holiday + plus bank holidays and we'll also give you an extra day off for your birthday. 1 And of course, a 5-month sales training program, with a clear development plan, that will support you with continuous training and coaching. There's more… 1 Daily, weekly and monthly incentives 2 Profit share scheme 3 Medicash membership 4 Access to Employee Assistance Programme What do We look for in a Trailblazer… 1 Be a confident communicator, to get your personality across over the phone, this role is all about building relationships. 2 Be ambitious and be driven by your success. 3 Have the resilience and confidence to learn more and more each day. 4 You'll have the ability to work successfully in a target-based environment. 5 You'll be driven by great earning potential and career progression.
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Sales Development Executive Greater Manchester
Permanent £23,000 - £25,000 Per Annum
Ref: 46896TL Group
Role: Sales Development Executive Location: Manchester City Centre Salary: £23,000-£25,000- Uncapped Commission Our client, located in the vibrant heart of Manchester, is actively seeking a Sales Development Executive to join their dynamic team. Being a firm who specialises in HR and Health and Safety outsourcing to business owners across the UK. This presents an exciting opportunity to contribute to a thriving industry with prospects for personal professional growth.The Sales Development Executive will be a key player in steering the company towards success, making it crucial for the ideal candidate to be motivated and driven, consistently aiming for the best results, and achieving set targets.Situated in a state-of-the-art office, surrounded by convenient amenities such as shops, cafes, and efficient transport links, our client offers a fantastic working environment.Key Responsibilities: * Approaching and engaging with prospective clients, through telephone calls, emails, and networking platforms. * Explaining to clients the advantages, potential outcomes and the process associated with using the client's services. * Demonstrate organisational skills by independently managing and coordinating a personal calendar, including scheduling calls with potential clients based on their availability. * Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.Company Benefits: * Uncapped commission - OTE 70,000 * 25 days annual leave plus bank holidays * 6 Month sales training programme * Birthday Off * Daily, weekly & Monthly incentives * Fantastic location - close to shops, restaurants, and transport links
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Start date: March.Location: Manchester City CentreSalary: £23,000-£25,000, OTE £40,000 - £45,000 1st year earnings Competitive Salary and Earning Potential:As a Sales Development Executive, you'll start with a competitive base salary of £23,000-£25,000, reflecting your skills and experience. But that's just the beginning! We believe in recognizing and rewarding hard work. With our uncapped commission structure and realistic 1st year earnings of £40,000…But don't let us stop you from striving further. As our Top performers are earning £70,000!!About us: We are a forward-thinking company dedicated to empowering businesses of all sizes to thrive. Our innovative solutions and stellar customer service have propelled us to the forefront of the industry. Join our team, and you'll be part of a company that values innovation, teamwork, and excellence. Key Responsibilities: * Identify and engage with potential clients. * Develop and maintain strong client relationships. * Present and promote our innovative solutions. * Close deals and achieve sales targets. * Collaborate with our talented team to drive business growth. What We're Looking For: * Proven sales experience or a strong passion for sales. * Excellent communication and negotiation skills. * A self-starter with a results-driven attitude. * Ability to thrive in a dynamic, fast-paced environment.Interview Dates: 6th March 2024 - 15th March 2024Date posted: 5th March 2024Ready to embark on an exciting career journey? Join us in making a difference in the business world! Apply today! ! !
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Legal & Financial Wellbeing Advisor Greater Manchester
Permanent £25,000 - £29,000 Per Annum
Ref: P46898CH Group
The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland. The Role:As a Legal and Financial Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: * Provide timely legal and financial information to clients adhering to set SLAs and KPIs * Manage incoming calls efficiently, either resolving cases independently or distributing them among team members * Conduct research and engage in self-learning to enhance expertise in relevant areas * Handle diverse client issues with empathy, especially those in distress * Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law * Uphold a standard of excellent customer service in all interactions What You Bring to the Team: * Proficiency in various legal and financial matters * Capacity to prioritize tasks and work independently or collaboratively within a team * Strong verbal and written communication skills * Dedication to providing exceptional customer service and assisting individuals * Open-minded, enthusiastic, and non-judgmental approach * Comfortability with telephony and IT systems P46898CHINDMANJ
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Graduate Counselling Scheme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LS Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSINDMANJ