Payroll In Cumbria Jobs
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Email and Web chat Service Desk Analyst Greater Manchester
Permanent £22,000 - £22,000 Per Annum
Ref: P46383LFR2 Group
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Responsibilities: * Provide response to all Chat & Email support queries to the service desk. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and escalate second line support. * Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. * Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. * Escalate any complaints which cannot be resolved at 1st touch to the customer care team. * As required provide support to phone queries to the service desk. * Always ensure Service Level Agreement adherence. * Meet and exceed Key Performance Indicators. * Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: * In-depth and current knowledge of computer programs and hardware. * Proficiency in customer relationship management (CRM) and task management software. * Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and interpersonal skills. * Excellent organizational and time management skills. Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme P46383LFR2INDMANJ
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1st Line Service Desk Analyst Greater Manchester
Permanent £22,000 - £23,000 Per Annum
Ref: P45968LFR3 Group
* Are you tech savvy and customer focused? * Do you have good customer service and problem-solving ability? * Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help the customers having technical difficulties. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance Indicators What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City Centre P45968LFR3INDMANJ
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Day to Day Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each caseTo be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to dateTo achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P97779MCINDCAN
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An exciting opportunity awaits you with our esteemed client, located in the heart of Manchester. With remarkable year-on-year growth and a legacy of impressive profits, they stand at the forefront of innovation and excellence in their industry. They are now seeking a talented Management Accountant to join them. Your RoleAs a Management Accountant, you will orchestrate the month-end process, collaborating closely with the Financial Controller and the dynamic Finance team. You will craft meticulous management accounts for the UK entity, offering critical insights to fuel informed decisions. Your role will require you in the office 5 days per week. Key Responsibilities: * Spearhead the budgeting process under the guidance of the Financial Controller & Associate Director of Finance * Execute month-end closures in alignment with Group reporting deadlines, ensuring precision through diligent controls and reconciliations * Champion specific P&L and Balance Sheet accounts * Unveil the story behind the numbers through insightful reporting, crafting regulatory returns and forecasts with accuracy What You Bring to the Table * Adept at juggling priorities, you thrive in fast-paced environments, delivering excellence within tight deadlines * Armed with a solid understanding of financial reporting principles, you navigate challenges with expertise * Excel isn't just a spreadsheet tool to you; it's your canvas for transforming data into actionable insights * As a beacon of leadership, you inspire and mentor colleagues, fostering a culture of continuous growth and excellence Qualifications * Part / Fully qualified CIMA / ACCA or equivalent INDMANSP46399CHR
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My client is looking for an experienced, highly motivated Head of Partnerships who is capable of optimising current partners to their full potential and be committed to acquiring new Partnerships and generating new leads. This is a high-profile role central to BrightHR growth strategy and will drive revenue growth through new customer acquisition sign up to our multi award-winning software and products through our highly motived sales team. You will be working alongside our sales team in the Toronto office full time on site. What we're looking for: * A candidate with a proven track record in Strategic Partnership development * Strong business development skills in a B2B environment and lead generation experience * A person who thrives in working alongside sales and business development teams * Comfortable with senior stakeholder meetings * Skilled in developing meaningful reporting MI and insights and take appropriate action * Passionate about generating new ideas and delivering robust short and long term strategy * Capable of building a team from the ground up Your Impact * Identifying and securing new partners for client * Build a pipeline of new partner opportunities * Target existing partners with software proposition to improve lead volume and quality Your experience * 3+ years' experience in business development/sales and relationship management * Knowledge of marketing tools and levers to drive leads * Proven capability in developing and executing sales strategies and activities * Results orientated with a proven record of successfully meeting sales targets * Extremely strong negotiator with ability to demonstrate techniques and approaches that achieve desired business outcomes * Strong problem-solving skills with demonstrated ability to work independently and make decisions in a timely manner based on thoughtful analysis and critical judgment * Thrive in a multi-tasking environment and can adjust priorities quickly * Self-motivated, self-managed proactive, risk taking, and a very high drive to succeed * Excellent oral and written skills to communicate complex issues and influence others internally and externally * Demonstrated experience successfully collaborating with all levels of decision making, including executive leadership to drive and enhance long term partnerships Your contribution * Identify, build and maintain partnership opportunities that will support the strategic vision and growth of BrightHR * Continuously work to identify new opportunities for current partners who wish to accelerate their engagement and recruitment outcomes with BrightHR * Establish a trusted/strategic advisor relationship with each partner and drive continued value and revenue of our products prioritising strategically important partners * Work with Partner Success team to develop strategic partnership plans for priority partners in your territory to ensure their needs are being maximised and are aligned with agreements * Supporting the Chief Growth Marketing Officer with overall strategy development * To develop and execute tactical lead generation growth plans supporting our growth objectives, ensuring the current partner offer and KPIs are aligned. * Occasional support for internal training, products and services ensuring internal teams understand the opportunities and the value proposition * Advocate partner needs/issues cross-departmentally and support internal teams in…
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P56988MCINDCAN
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An exciting opportunity has arisen to join the growing ICT Department and become a member of the InfoSec team working in a dynamic and fast-paced environment with new challenges every day. Based in our Clients Manchester Head Office. It is an exciting time to join the business as they rationalise their current infrastructure and embark on their journey to Cloud based services. You will work collaboratively with the business and wider IT team (Infrastructure, Network, Development, DevOps, and Service Desk) to provide governance and security for existing and new services.A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience. * Must aspire to a culture of service excellence, always putting the customer, our people, and our business at the centre of everything you do. * Demonstrate strong organisational skills and be accountable for your daily workload * Demonstrate a systematic, disciplined, and analytical approach * Be customer focussed and ardent in ensuring that colleagues receive a high quality of service The Governance, Risk, and Compliance Analyst is responsible for the assessing and documenting of the Company's compliance and risk posture as they relate to its information assets. The purpose of this position is to provide highly skilled technical and information security expertise for development and implementation of the information security risk management program. Responsibilities require leadership and project management experience, as well as expertise to ensure effective system-wide security analysis; intrusion detection; standards and testing; risk assessment; awareness and education; and development of policies, standards, and guidelines Experience: * Strong understanding of ISO27001 and Cyber Essentials * Experience with NIST or PCI-DSS is desirable * Experience with ISO9001 is desirable * Great understanding of risk, both internally and externally * Previous audit experience * Understanding of GDPR, data protection and information governance * Knowledge of information security risk management frameworks and compliance practices * Knowledge of securing network technologies, client, and server operating systems * Ability to develop security standards and guidelines based on best practices and industry standards * Experience responding to, analysing, and communicating information security incidents P46451NBINDMANS
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Graduate Recruitment Consultant Greater Manchester
Permanent £22,000 - £25,000 Per Annum
Ref: GradRecCon Group
We are currently looking for a Graduate Recruitment Consultant to join our rapidly growing business. You'll be joining the #1 recruitment agency on Trustpilot with 5x specialist divisions founded 35-years ago.We require someone with enthusiasm and confidence to speak with candidates and eventually clients in person & on the phone - both warm leads and cold calls. To fit in with our culture, you'll need to be a strong communicator with a sense of humour and have the ability to work in a high-pressure environment. While you'll be expected to be self-motivated and self-sufficient to learn on the job, we offer excellent training with a leading coach and there is a clear career pathway to pursue your recruitment career within sales or management.If you have an entrepreneurial attitude and an interest in sales, this will be the right role for you.Key Responsibilities * You'll be able to take on a warm desk & work with existing consultants and existing clients, so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basisWhy work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional bonuses * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair.About usThe Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! INDREC
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge.We are looking for someone with to prioritise workforce optimisation of tasks within the legal services department. The successful candidate will have the ability to work with various systems to audit and enter vast amount of data and information. As well as be required to speak daily with legal consultants to ensure SLA is achieved and diaries are optimised efficiently. Day to Day Responsibilities: * Co-ordination of Legal Expert's diaries and the ability to prioritise their workloads effectively. * Administrative tasks such as case reviews, gathering important information from emails and teams' requests, then inputting data into various systems. * Auditing and housekeeping tasks from numerous systems. * Logging-in and allocation of cases. * Contract checks and reviews. * Meet departmental and company protocols and KPI's. * Liaising daily and frequently with Legal Experts over teams, email and face to face regarding their workloads and requirements. * Inbound calls and outbound calls to Clients, Legal Experts and Tribunals. The need for the calls is to usually gather information to allow the Department to plan and run more effectively. * Provide support to the resource Planning Team Lead/Client Liaison Officer as needed to deputise in their absence. In order to be considered for this opportunity it is essential that you have the following: * A 'Yes I Can' attitude - solution oriented. * Ability to work in an extremely fast-paced environment. * Time management & effective organisational skills. * Strong communication skills via all mediums. * Ability to prioritise tasks. * Ability to use your own initiative and problem solve. * Auditing skills. * Microsoft office skills are desirable but not a necessity. * Team player. * Workforce planning experience would be an advantage. P46647BGINDMANJ
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Hours: Full-time, 40 hours per week, Monday to Friday, 8:00 am to 4:30 pm (30 minutes lunch break included) Pay Rate: £16 to £18 per hourWe are seeking a dedicated and personable Resident Liaison Officer to join our team for a Social Housing Retrofit project. The Resident Liaison Officer will serve as the primary point of contact between our teams and the residents, ensuring transparent communication and maintaining positive relationships throughout the duration of the project. Key Responsibilities: * Act as the first point of contact for residents regarding any inquiries, concerns, or complaints related to the works being carried out in their homes. * Provide support and assistance to vulnerable residents, ensuring their needs are addressed promptly and effectively. * Conduct regular checks and inspections within residents' properties as part of the project requirements. * Liaise effectively between residents and the client, ensuring smooth communication and resolution of any issues that may arise. * Handle incoming calls and inquiries from residents in a professional and courteous manner. * Assist with administrative tasks as required, including documentation and record-keeping. Requirements: * Possession of an in-date CSCS card or willingness to apply for one to work on Facilities sites. * Valid driver's license and willingness to travel between properties as necessary. * Strong interpersonal and communication skills, with the ability to engage effectively with residents and team members. * Basic IT skills and proficiency in administrative tasks. * Prior experience in a residential or housing environment preferred but not required. * Willingness to learn and undergo training, including shadowing a current Resident Liaison Officer. Note: This role is customer-facing and requires a candidate who is personable, empathetic, and capable of handling various situations with professionalism and tact. While prior experience is advantageous, we welcome individuals who are eager to learn and develop new skills in this role. P98977CHINDFIR