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18 month Maternity Cover Based in Manchester City 5 days a week in office Job Overview:Are you an experienced legal professional with a passion for leadership? We are seeking a Legal Advisory Team Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs. Key Responsibilities: * Team Support: Provide continuous support to Legal and Financial Information Advisors, ensuring they have the necessary resources to excel in their roles. * Call Monitoring: Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries. * Coaching & Feedback: Deliver real-time feedback, super-coaching, and review quality assessments to promote individual growth and development. * Client Liaison: Act as a primary point of contact for client queries, offering expert advice and resolving concerns efficiently. * Complaint Management: Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues. * Service Enhancement: Maintain and grow the unique offerings within the legal team, continuously striving for service excellence. * Learning & Development: Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field. * Performance Reviews: Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.INDMANS
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This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. Job OverviewThe role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting. Day To Day Responsibilities * To monitor and manage workloads to ensure optimum SLA is achieved * To manage and maintain accuracy of team rotas * Manage and distribute queries and enquiries across EAP teams * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved * Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support * Updating of the live rota and schedule throughout the day including regular error checking * Produce weekly work mode usage report and distribute * Review lunch time distribution as and when required to ensure optimum operational efficiency What You Bring To The Team * Excellent Attention to Detail * Experience working with Excel * Ability to prioritise and work unsupervised as required * Excellent communication and written skills * Ability to work to deadlines * Ability to work with telephony and IT systems Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Holidays increase after 2- and 5-years' service * Cash plan for you (and your children, if any) * Private medical insurance after 5-years' service * Contractual sick pay * Pension Plan and Life Insurance * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on…
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About the Role:Ensure the timely and accurate delivery of technical audit and accountancy services. As an Audit and Accounts Senior, your responsibilities will include: * Completing assignments to required standards for managers and supervisors. * Delegating tasks and providing ongoing feedback to trainees. * Acting as a role model and mentor for new trainees. * Managing and maintaining client relationships with strict confidentiality. * Applying up-to-date technical knowledge consistently. * Leading audits from planning through to completion, including client interactions. * Hosting pre-audit and post-audit client meetings. * Assisting in the management of a team of qualified and part-qualified accountants. * Preparing and submitting statutory accounts (FRS 102, Groups, Limited Companies, LLP Accounts) and corporation tax returns. * Reviewing and providing on-the-job training to Junior Accountants. Essential Skills and Experience:The ideal candidate will be well-organised, able to meet deadlines, and proficient in client engagement. Key requirements include: * High professional standards and practice conduct. * Awareness of ICAEW guidelines and internal systems updates. * Ability to complete planning and finalisation sections of audit files. * Strong time management and organisational skills. * Awareness of financial targets and ability to report progress/issues to management. * Demonstrable experience in a senior audit and accounts role within an accountancy firm. * Problem-solving skills with a proactive approach. * Excellent communication and advisory skills, confident working with senior management. * Proven team management experience. * Minimum of 3 years' accountancy practice experience in audit and accounts. * Part-qualified candidates may be considered based on experience. What We Offer: * Flexible working arrangements * 23 days holiday plus bank holidays * Auto Enrolment Pension Scheme * Paid car parking expenses * Core working hours policy to fit your lifestyle 47886CHRINDFIR
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Complaints Handler 5 days a week in office 23k - 24k Based in Hinckley Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client's head office in Hinckley. Why This Role?You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We're Looking For: * A bright, confident, and positive individual who thrives in a fast-paced environment * At least two years of experience in customer service or account collection * Exceptional negotiation skills and a pragmatic approach to problem-solving Your Daily Responsibilities: * Engage with clients about their overdue accounts * Address payment and service queries, mainly over the phone * Deliver "Super Service" in every interaction, maintaining detailed records * Process debit/credit card payments efficiently * Collaborate with the team to streamline client accounts and internal processes * Handle account adjustments and provide comprehensive case histories when necessary What You'll Achieve: * Meet and exceed cash collection and outbound call targets * Ensure timely and accurate completion of credit control tasks * Maintain high levels of attendance and punctuality If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team! 47603CHINDHIN
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Business Development Manager Greater Manchester
Permanent £28,000 - £32,000 Per Annum
Ref: 47903CH Group
Business Development Manager Based in Manchester City 100% office based, Monday - Friday Base salary 28k - 32k, OTE 48k - 56k annually The Role:Do you have a passion for building and nurturing relationships? As a Business Development Manager, you'll play a pivotal role in expanding our client's intermediary portfolio. Your will enhance sales through deep understanding and strategic promotion of the products and services, ensuring unparalleled service to clients and intermediaries.Key Responsibilities: * Portfolio Growth: Proactively manage and grow the intermediary portfolio by creating and delivering compelling sales pitches to new clients. * Client Engagement: Develop and nurture relationships with existing and new intermediaries through regular outreach, meetings, and training sessions. * Sales & Service Management: Handle inbound and outbound calls and emails, converting these interactions into new sales opportunities. Provide exceptional broker care by addressing sales and service queries promptly. * Strategic Planning: Collaborate closely with the Head of Intermediaries to ensure sales targets are met and exceeded. Manage your workload effectively to maintain high service levels. * Target Achievement: Meet and exceed personal new business targets, leveraging your broker portfolio to maximise sales potential.What You Bring to the Team: * Attention to Detail: Exceptional written skills and accuracy in communication, ensuring clear and consistent messaging both internally and externally. * Strong Communication: Ability to communicate effectively with diverse stakeholders at all levels, adapting your style as needed. * Confidence & Drive: Thrive in a target-driven environment, demonstrating confidence in engaging with various stakeholders. * Organisational Skills: Excellent time management and prioritisation skills to handle multiple tasks efficiently.If you're ready to take on a challenging and rewarding role that combines strategic sales management with exceptional client service, we want to hear from you! INDMANJ
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Senior Complaints Handler Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47972LSR Group
Senior Complaints Handler - Salary: £25,000Calling all Customer service superstars! We are seeking a professional and motivated Customer Service professional to join a leading SaaS brand in Manchester! Role DescriptionProviding a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Main Responsibilities * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Skills and Experience * Customer service experience is essential * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47972LSRINDMANJ
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My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LSR19INDLON
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Calling all HR professionals and employment enthusiasts! Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. * Vacancy 1 - 9pm - 7am (4 on 4 off) * Vacancy 2 - 9pm - 7am Wednesday to Saturday for 2 weeks then Tuesday to Friday for 2 weeks * Vacancy 3 - Saturday 7am - 5pm The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to…
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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR5 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5…
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Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development? The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. As a Customer Service Advisor you will focus on delivering excellent service, providing fast membership focused solutions; Accountable for managing online reviews and our clients' online reputation. Day-to-Day Responsibilities as an Customer Service Advisor: * Ensuring all online reviews are dealt with efficiency and professionally to a high standard * Escalating any negative online reviews through the correct channels of the complaints process * Ensuring all member service issues are resolved in a timely manner * Managing and responding to all online reviews for the businessWhat you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years INDPAY