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Business Support Coordinator Greater Manchester
Permanent £23,500 - £25,000 Per Annum
Ref: 47748FAR3 Group
Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! Job OverviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. Day to Day Responsibilities * Ensure mailbox is constantly monitored and all emails are processed * Compile daily, weekly, monthly, quarterly, and yearly reports with analysis * Manage incoming leads * Process daily new businesses applications * Act as sales support for all sales teams - supporting with system training and daily queries from the sales department * Monitor & allocate data records so the sales team always have enough data to work * Coordinate the administrative needs of the Sales team and management team as required Essential Skills and Competencies * Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills * Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors * Teamwork: willingness to assist and support others as required and get on with team members * Experience in a fast-paced organisation * Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development * Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships * Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner * Commerciality: ability to apply knowledge in a practical, commercial manner * Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and…
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* Are you a BACP registered member? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company…
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* Are you a BACP registered member? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company…
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Are you a high-performing Paid Media Manager with a knack for driving exceptional results? We're on the lookout for someone just like you to join our clients dynamic team at an exciting time of growth! As a Paid Media Manager, you will report to the Associate Director of Digital Growth, you will be instrumental in supporting the Sales & Marketing divisions, ensuring all online marketing efforts deliver the highest possible ROI. Day to Day- Formulate high-performing search strategies- Launch and optimise PPC and social media paid campaigns- Oversee accounts on search platforms such as Google AdWords, Bing, Meta, and others- Select keywords and target audiences effectively- Monitor budgets and adjust bids to maximise ROI- Track KPIs to assess performance and identify issues- Produce and analyse PPC and social media reports- Write compelling ad copy and choose engaging imagery- Develop new campaigns across multiple channels- Maintain partnerships with PPC and social ad platforms and vendors YOU?- Proven experience as a PPC/Paid Media Manager- Strong background in data analysis and reporting- In-depth knowledge of SEO and digital marketing concepts- Expertise in multiple platforms (e.g., AdWords, Facebook, Meta)- Proficient with analytics tools (Google Analytics)- Excellent MS Office skills, particularly Excel- Outstanding communication skills- Analytical thinker with strong numeracy skills Ready to take the next step? Apply now and be part of our exciting journey!
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18 month Maternity Cover Based in Manchester City 5 days a week in office Job Overview:Are you an experienced legal professional with a passion for leadership? We are seeking a Legal Advisory Team Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs. Key Responsibilities: * Team Support: Provide continuous support to Legal and Financial Information Advisors, ensuring they have the necessary resources to excel in their roles. * Call Monitoring: Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries. * Coaching & Feedback: Deliver real-time feedback, super-coaching, and review quality assessments to promote individual growth and development. * Client Liaison: Act as a primary point of contact for client queries, offering expert advice and resolving concerns efficiently. * Complaint Management: Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues. * Service Enhancement: Maintain and grow the unique offerings within the legal team, continuously striving for service excellence. * Learning & Development: Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field. * Performance Reviews: Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.INDMANS
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This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. Job OverviewThe role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting. Day To Day Responsibilities * To monitor and manage workloads to ensure optimum SLA is achieved * To manage and maintain accuracy of team rotas * Manage and distribute queries and enquiries across EAP teams * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved * Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support * Updating of the live rota and schedule throughout the day including regular error checking * Produce weekly work mode usage report and distribute * Review lunch time distribution as and when required to ensure optimum operational efficiency What You Bring To The Team * Excellent Attention to Detail * Experience working with Excel * Ability to prioritise and work unsupervised as required * Excellent communication and written skills * Ability to work to deadlines * Ability to work with telephony and IT systems Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Holidays increase after 2- and 5-years' service * Cash plan for you (and your children, if any) * Private medical insurance after 5-years' service * Contractual sick pay * Pension Plan and Life Insurance * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on…
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About the Role:Ensure the timely and accurate delivery of technical audit and accountancy services. As an Audit and Accounts Senior, your responsibilities will include: * Completing assignments to required standards for managers and supervisors. * Delegating tasks and providing ongoing feedback to trainees. * Acting as a role model and mentor for new trainees. * Managing and maintaining client relationships with strict confidentiality. * Applying up-to-date technical knowledge consistently. * Leading audits from planning through to completion, including client interactions. * Hosting pre-audit and post-audit client meetings. * Assisting in the management of a team of qualified and part-qualified accountants. * Preparing and submitting statutory accounts (FRS 102, Groups, Limited Companies, LLP Accounts) and corporation tax returns. * Reviewing and providing on-the-job training to Junior Accountants. Essential Skills and Experience:The ideal candidate will be well-organised, able to meet deadlines, and proficient in client engagement. Key requirements include: * High professional standards and practice conduct. * Awareness of ICAEW guidelines and internal systems updates. * Ability to complete planning and finalisation sections of audit files. * Strong time management and organisational skills. * Awareness of financial targets and ability to report progress/issues to management. * Demonstrable experience in a senior audit and accounts role within an accountancy firm. * Problem-solving skills with a proactive approach. * Excellent communication and advisory skills, confident working with senior management. * Proven team management experience. * Minimum of 3 years' accountancy practice experience in audit and accounts. * Part-qualified candidates may be considered based on experience. What We Offer: * Flexible working arrangements * 23 days holiday plus bank holidays * Auto Enrolment Pension Scheme * Paid car parking expenses * Core working hours policy to fit your lifestyle 47886CHRINDFIR
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Complaints Handler 5 days a week in office 23k - 24k Based in Hinckley Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client's head office in Hinckley. Why This Role?You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We're Looking For: * A bright, confident, and positive individual who thrives in a fast-paced environment * At least two years of experience in customer service or account collection * Exceptional negotiation skills and a pragmatic approach to problem-solving Your Daily Responsibilities: * Engage with clients about their overdue accounts * Address payment and service queries, mainly over the phone * Deliver "Super Service" in every interaction, maintaining detailed records * Process debit/credit card payments efficiently * Collaborate with the team to streamline client accounts and internal processes * Handle account adjustments and provide comprehensive case histories when necessary What You'll Achieve: * Meet and exceed cash collection and outbound call targets * Ensure timely and accurate completion of credit control tasks * Maintain high levels of attendance and punctuality If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team! 47603CHINDHIN
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Business Development Manager Greater Manchester
Permanent £28,000 - £32,000 Per Annum
Ref: 47903CH Group
Business Development Manager Based in Manchester City 100% office based, Monday - Friday Base salary 28k - 32k, OTE 48k - 56k annually The Role:Do you have a passion for building and nurturing relationships? As a Business Development Manager, you'll play a pivotal role in expanding our client's intermediary portfolio. Your will enhance sales through deep understanding and strategic promotion of the products and services, ensuring unparalleled service to clients and intermediaries.Key Responsibilities: * Portfolio Growth: Proactively manage and grow the intermediary portfolio by creating and delivering compelling sales pitches to new clients. * Client Engagement: Develop and nurture relationships with existing and new intermediaries through regular outreach, meetings, and training sessions. * Sales & Service Management: Handle inbound and outbound calls and emails, converting these interactions into new sales opportunities. Provide exceptional broker care by addressing sales and service queries promptly. * Strategic Planning: Collaborate closely with the Head of Intermediaries to ensure sales targets are met and exceeded. Manage your workload effectively to maintain high service levels. * Target Achievement: Meet and exceed personal new business targets, leveraging your broker portfolio to maximise sales potential.What You Bring to the Team: * Attention to Detail: Exceptional written skills and accuracy in communication, ensuring clear and consistent messaging both internally and externally. * Strong Communication: Ability to communicate effectively with diverse stakeholders at all levels, adapting your style as needed. * Confidence & Drive: Thrive in a target-driven environment, demonstrating confidence in engaging with various stakeholders. * Organisational Skills: Excellent time management and prioritisation skills to handle multiple tasks efficiently.If you're ready to take on a challenging and rewarding role that combines strategic sales management with exceptional client service, we want to hear from you! INDMANJ
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Senior Complaints Handler Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47972LSR Group
Senior Complaints Handler - Salary: £25,000Calling all Customer service superstars! We are seeking a professional and motivated Customer Service professional to join a leading SaaS brand in Manchester! Role DescriptionProviding a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Main Responsibilities * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Skills and Experience * Customer service experience is essential * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47972LSRINDMANJ