Contract Sales Jobs
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Telephone CounsellorLOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID).SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS * Are you a BACP registered member? Or registered with a Counselling Body? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and always managing expectations. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" to help a service user achieve an outcome in the shortest space of time possible * To…
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Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! Job OverviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. Day to Day Responsibilities * Ensure mailbox is constantly monitored and all emails are processed * Compile daily, weekly, monthly, quarterly, and yearly reports with analysis * Manage incoming leads * Process daily new businesses applications * Act as sales support for all sales teams - supporting with system training and daily queries from the sales department * Monitor & allocate data records so the sales team always have enough data to work * Coordinate the administrative needs of the Sales team and management team as required Essential Skills and Competencies * Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills * Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors * Teamwork: willingness to assist and support others as required and get on with team members * Experience in a fast-paced organisation * Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development * Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships * Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner * Commerciality: ability to apply knowledge in a practical, commercial manner * Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and…
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Senior Complaints Handler Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47972LSR3 Group
Senior Complaints Handler - Salary: £25,000Calling all Customer service superstars! We are seeking a professional and motivated Customer Service professional to join a leading SaaS brand in Manchester! Role DescriptionProviding a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Main Responsibilities * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Skills and Experience * Customer service experience is essential * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47972LSR3INDMANJ
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Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell Peninsula's services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales conferences include Monaco, Miami & Dubai * Team & Department incentives including early finishes, free lunches & team nights out * Enhanced holidays of…
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Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell Peninsula's services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales conferences include Monaco, Miami & Dubai * Team & Department incentives including early finishes, free lunches & team nights out * Enhanced holidays of…
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Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell Peninsula's services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales conferences include Monaco, Miami & Dubai * Team & Department incentives including early finishes, free lunches & team nights out * Enhanced holidays of…
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Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client has been around for 80 years and are still growing at a rapid rate. They are innovators in their industry and have been pivotal in the growth of professional services throughout the world. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £46,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that to help you succeed they will put you through a fully paid 4 week induction and training programme by the super coach and managers to ensure your successThey have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell our clients services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Proven experience in pipeline building and outbound cold calling B2B or B2C * Have proven experience in appointment setting Benefits * Quarterly bonus opportunity on top of monthly commission * Free on-site state of the…
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Are you ready to take your career to the next level? The Portfolio Group is exclusively recruiting for a multi-award-winning professional services consultancy, known for its world-class B2B partnerships in the UK and internationally. As part of a prestigious international group, they are gearing up for exceptional growth and are looking for a dynamic PR & Social Media Executive to join their team! Reporting directly to the Associate Director of Group PR & Communications, this is your opportunity to shape the social media strategy and drive proactive PR initiatives that boost brand visibility. If you're passionate about creativity, innovation, and making an impact, this is the role for you. What's In It for You? - Fast-track your career in a fast-paced, marketing-led organisation- A unique 50/50 split role across social media and PR- Hands-on involvement in exciting projects with the freedom to innovate Day to Day - Develop and execute original, high-quality content across multiple social platforms and company accounts.- Craft social media strategies that align with marketing and PR goals, working closely with senior stakeholders.- Collaborate with designers, writers, and product teams to create social 'buzz' around product launches.- Build and nurture relationships with industry professionals and journalists to expand PR opportunities.- Write compelling press releases, blogs, and thought leadership pieces, placing them in top-tier publications.- Monitor media coverage and social engagement, reporting your successes to senior management. YOU? - 2+ years of experience in social media strategy, PR, or a related role.- A proven track record of **managing social media campaigns and media relations with measurable success.- Exceptional project management and organisation skills in a fast-paced environment.- Strong copywriting abilities, with creativity and enthusiasm to match.- A proactive attitude with the drive to deliver results and continuously improve. INDHIN970592CC
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Customer Resolutions Support Greater Manchester
Permanent £23,000 - £25,000 Per Annum
Ref: P45771FAR2 Group
Are you passionate about delivering exceptional customer care and exceeding clients' expectations?Our client, a leading advisory organisation, is seeking a dynamic and dedicated Customer Resolutuion Agent to join their team in Manchester!You will be responsible for the day-to-day management of Service Issues across the business being the first point of contact for both client and internal teams to always ensure the highest level of service! OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all the client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. P45771FAR2INDMANJ
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Are you an experienced legal professional with a passion for leadership? We are seeking a Legal Advisory Team Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs. Key Responsibilities: * Team Support: Provide continuous support to Legal and Financial Information Advisors, ensuring they have the necessary resources to excel in their roles. * Call Monitoring: Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries. * Coaching & Feedback: Deliver real-time feedback, super-coaching, and review quality assessments to promote individual growth and development. * Client Liaison: Act as a primary point of contact for client queries, offering expert advice and resolving concerns efficiently. * Complaint Management: Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues. * Service Enhancement: Maintain and grow the unique offerings within the legal team, continuously striving for service excellence. * Learning & Development: Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field. * Performance Reviews: Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead. * Client Interaction: Demonstrate an ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach. What You Bring to the Team: * Experience: Proven experience in a customer service environment, with a background in supervisory or managerial roles. * Legal Qualifications: Law Degree, Legal Practice Certificate, or equivalent qualification. * Ethical Knowledge: In-depth understanding of the SRA Code of Conduct and the BACP Ethical Framework, and the ability to apply these principles effectively within the team. * Document Review & Research: Expertise in reviewing legal documents, business agreements, and conducting commercial legal research. * Communication Skills: Exceptional ability to engage with clients, colleagues, and senior management through various communication channels. * Performance-Oriented: A strong track record of meeting and exceeding KPIs and targets, with a passion for instilling these behaviours in your team. * Project Management: Ability to manage and deliver project work to a consistently high standard.INDMANS