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EAP Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS1R12INDMANS
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A progressive career opportunity for an Operations Manager- to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful International company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence.Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards. Day-to-Day * Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes. * Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding. * Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures. * Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison * Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies. This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities. 48018LSINDHIN
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Are you a passionate and experienced Health & Safety professional looking to make a real impact? Do you crave flexibility, career growth, and an environment where innovation and excellence are celebrated? We're proud to be partnering with a prestigious, award-winning global consultancy that's expanding its team of Health & Safety experts. If you're ready to think outside the box and create extraordinary experiences for our clients, we want you! Day to DayAs a Health & Safety Consultant, you'll lead and deliver high-quality consultancy services to clients, ensuring compliance and best practices. * Conducting Health & Safety service visits and delivering tailored advice. * Investigating incidents, recommending preventive measures, and providing crisis management support. * Acting as the primary Health & Safety advisor for clients, streamlining processes and enhancing safety measures. * Building and maintaining strong client relationships, offering expert guidance on Health & Safety management systems. * Managing your schedule effectively to ensure top-notch, cost-effective service delivery. What's in it for you? * Work remotely with a clear pathway for career development. * Partner with diverse clients across various sectors, providing high-quality Health & Safety consultancy services. * Join a group that believes in what they do and is passionate about making a difference * A training and development plan, including providing additional training courses and qualifications YOU? * Deep knowledge of Health & Safety regulations and best practices. * Exceptional communication skills and the ability to build strong relationships. * Proven ability to provide practical solutions and work autonomously as well as in a team. * Attention to detail, strong problem-solving skills, and a proactive, process-driven mindset. * Flexibility and adaptability to thrive in a fast-paced, dynamic environment. * Degree or diploma-level qualified with minimum of GradIOSH/CERTIOSH, CMIOSH preferred. What's on offer? * Competitive starting salary with clear pathway for career growth * Inclusive profit share scheme, car allowance of £6,000, or the option of a New EV company car. * 25 days of holiday plus bank holidays, birthday off, and additional holidays with service. * Private health insurance after qualifying period, Medicash plan. * Christmas bonus, pension scheme, and vibrant social events. If you're a forward-thinking Health & Safety professional with a desire to lead, innovate, and inspire, we want to hear from you! 963438CC5R8INDFIR
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Health and Safety Consultant Buckinghamshire
Permanent £43,000 - £46,000 Per Annum
Ref: 963438CC6R9 Group
Are you a passionate and experienced Health & Safety professional looking to make a real impact? Do you crave flexibility, career growth, and an environment where innovation and excellence are celebrated? We're proud to be partnering with a prestigious, award-winning global consultancy that's expanding its team of Health & Safety experts. If you're ready to think outside the box and create extraordinary experiences for our clients, we want you! Day to DayAs a Health & Safety Consultant, you'll lead and deliver high-quality consultancy services to clients, ensuring compliance and best practices. * Conducting Health & Safety service visits and delivering tailored advice. * Investigating incidents, recommending preventive measures, and providing crisis management support. * Acting as the primary Health & Safety advisor for clients, streamlining processes and enhancing safety measures. * Building and maintaining strong client relationships, offering expert guidance on Health & Safety management systems. * Managing your schedule effectively to ensure top-notch, cost-effective service delivery. What's in it for you? * Work remotely with a clear pathway for career development. * Partner with diverse clients across various sectors, providing high-quality Health & Safety consultancy services. * Join a group that believes in what they do and is passionate about making a difference * A training and development plan, including providing additional training courses and qualifications YOU? * Deep knowledge of Health & Safety regulations and best practices. * Exceptional communication skills and the ability to build strong relationships. * Proven ability to provide practical solutions and work autonomously as well as in a team. * Attention to detail, strong problem-solving skills, and a proactive, process-driven mindset. * Flexibility and adaptability to thrive in a fast-paced, dynamic environment. * Degree or diploma-level qualified with minimum of GradIOSH/CERTIOSH, CMIOSH preferred. What's on offer? * Competitive starting salary with clear pathway for career growth * Inclusive profit share scheme, car allowance of £6,000, or the option of a New EV company car. * 25 days of holiday plus bank holidays, birthday off, and additional holidays with service. * Private health insurance after qualifying period, Medicash plan. * Christmas bonus, pension scheme, and vibrant social events. If you're a forward-thinking Health & Safety professional with a desire to lead, innovate, and inspire, we want to hear from you! 963438CC6R9INDFIR
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Health and Safety Consultant Bedfordshire
Permanent £43,000 - £46,000 Per Annum
Ref: 963438CC7R10 Group
Are you a passionate and experienced Health & Safety professional looking to make a real impact? Do you crave flexibility, career growth, and an environment where innovation and excellence are celebrated? We're proud to be partnering with a prestigious, award-winning global consultancy that's expanding its team of Health & Safety experts. If you're ready to think outside the box and create extraordinary experiences for our clients, we want you! Day to DayAs a Health & Safety Consultant, you'll lead and deliver high-quality consultancy services to clients, ensuring compliance and best practices. * Conducting Health & Safety service visits and delivering tailored advice. * Investigating incidents, recommending preventive measures, and providing crisis management support. * Acting as the primary Health & Safety advisor for clients, streamlining processes and enhancing safety measures. * Building and maintaining strong client relationships, offering expert guidance on Health & Safety management systems. * Managing your schedule effectively to ensure top-notch, cost-effective service delivery. What's in it for you? * Work remotely with a clear pathway for career development. * Partner with diverse clients across various sectors, providing high-quality Health & Safety consultancy services. * Join a group that believes in what they do and is passionate about making a difference * A training and development plan, including providing additional training courses and qualifications YOU? * Deep knowledge of Health & Safety regulations and best practices. * Exceptional communication skills and the ability to build strong relationships. * Proven ability to provide practical solutions and work autonomously as well as in a team. * Attention to detail, strong problem-solving skills, and a proactive, process-driven mindset. * Flexibility and adaptability to thrive in a fast-paced, dynamic environment. * Degree or diploma-level qualified with minimum of GradIOSH/CERTIOSH, CMIOSH preferred. What's on offer? * Competitive starting salary with clear pathway for career growth * Inclusive profit share scheme, car allowance of £6,000, or the option of a New EV company car. * 25 days of holiday plus bank holidays, birthday off, and additional holidays with service. * Private health insurance after qualifying period, Medicash plan. * Christmas bonus, pension scheme, and vibrant social events. If you're a forward-thinking Health & Safety professional with a desire to lead, innovate, and inspire, we want to hear from you! 963438CC6R10INDFIR 963438CC7R9INDFIR
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Are you a passionate and experienced Health & Safety professional looking to make a real impact? Do you crave flexibility, career growth, and an environment where innovation and excellence are celebrated? We're proud to be partnering with a prestigious, award-winning global consultancy that's expanding its team of Health & Safety experts. If you're ready to think outside the box and create extraordinary experiences for our clients, we want you! Day to DayAs a Health & Safety Consultant, you'll lead and deliver high-quality consultancy services to clients, ensuring compliance and best practices. * Conducting Health & Safety service visits and delivering tailored advice. * Investigating incidents, recommending preventive measures, and providing crisis management support. * Acting as the primary Health & Safety advisor for clients, streamlining processes and enhancing safety measures. * Building and maintaining strong client relationships, offering expert guidance on Health & Safety management systems. * Managing your schedule effectively to ensure top-notch, cost-effective service delivery. What's in it for you? * Work remotely with a clear pathway for career development. * Partner with diverse clients across various sectors, providing high-quality Health & Safety consultancy services. * Join a group that believes in what they do and is passionate about making a difference * A training and development plan, including providing additional training courses and qualifications YOU? * Deep knowledge of Health & Safety regulations and best practices. * Exceptional communication skills and the ability to build strong relationships. * Proven ability to provide practical solutions and work autonomously as well as in a team. * Attention to detail, strong problem-solving skills, and a proactive, process-driven mindset. * Flexibility and adaptability to thrive in a fast-paced, dynamic environment. * Degree or diploma-level qualified with minimum of GradIOSH/CERTIOSH, CMIOSH preferred. What's on offer? * Competitive starting salary with clear pathway for career growth * Inclusive profit share scheme, car allowance of £6,000, or the option of a New EV company car. * 25 days of holiday plus bank holidays, birthday off, and additional holidays with service. * Private health insurance after qualifying period, Medicash plan. * Christmas bonus, pension scheme, and vibrant social events. If you're a forward-thinking Health & Safety professional with a desire to lead, innovate, and inspire, we want to hear from you! 963438CC6R10INDFIR 963438CC6R8INDFIR
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* EAP WELLBEING COUNSELLOR LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS REPORTING TO: COUNSELLING MANAGER Are you a BACP registered member? Or registered with a Counselling Body?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got 12months counselling experience? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley! As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and always managing expectations. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" to help a service user achieve an outcome in the shortest space of time…
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* EAP WELLBEING COUNSELLOR LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS REPORTING TO: COUNSELLING MANAGER Are you a BACP registered member? Or registered with a Counselling Body?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got 12months counselling experience? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and always managing expectations. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" to help a service user achieve an outcome in the shortest space of time possible…
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Business Administrator Greater Manchester
Permanent £23,500 - £25,000 Per Annum
Ref: 47748FAR4 Group
Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! Job OverviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. Day to Day Responsibilities * Ensure mailbox is constantly monitored and all emails are processed * Compile daily, weekly, monthly, quarterly, and yearly reports with analysis * Manage incoming leads * Process daily new businesses applications * Act as sales support for all sales teams - supporting with system training and daily queries from the sales department * Monitor & allocate data records so the sales team always have enough data to work * Coordinate the administrative needs of the Sales team and management team as required Essential Skills and Competencies * Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills * Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors * Teamwork: willingness to assist and support others as required and get on with team members * Experience in a fast-paced organisation * Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development * Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships * Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner * Commerciality: ability to apply knowledge in a practical, commercial manner * Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and…
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Customer Service Advisor Greater Manchester
Permanent £23,000 - £23,000 Per Annum
Ref: 45514FAR Group
CLIENT CARE SPECIALIST - QUERIES.Manchester - Office Based - £23k + Profit Share Scheme Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of their client experience team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years 45514FARINDMANJ