Client Experience Account Manager Jobs
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Portfolio HR & Reward are working with an award-winning and established HR Consultancy looking for an experienced HR Advisor providing HR and Employment Law advice to clients throughout the UK. The successful candidate will work within the HR Advice Team providing expert and legally compliant HR advice via telephone and email. This is an office-based role based in Central London. Key Responsibilities: * To work in line with the departmental KPI's, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLA's. * To ensure that personal knowledge of employment law and HR best practice is continually updated. * To advise, assist and guide clients with all employment law/HR enquiries received. * To actively own cases to resolution, building rapport and relationships with clients on each interaction. * To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database. * To take ownership and responsibility for ongoing cases. * To provide support and advice to clients regarding information/documentation to assist them in implementing the advice provided, this will include drafting correspondence when appropriate. * Review client documentation and provide advice accordingly taking their internal terms and conditions into account. * Attend legal briefings and internal company training to ensure that advice provided is compliant with our services. * Ensure departmental protocols are adhered to ensuring a high-quality level of service is provided at all times. * Attend client visits, meetings and conference calls as required to assist/advise with any employment law/HR related matters. * Assist with requests for articles or webinar presentations, which have an employment law/HRM/employee relations element. * Offer clients options regarding the take up of other products we provide and make recommendations accordingly. * Attend departmental or office team meetings. * Maintain a professional and responsible attitude at all times. * Work as part of a busy team. * Carry out any other tasks deemed necessary by the Management Team Job Requirements: * Broad knowledge and understanding of complex Employee Relations matters and UK Employment Law. * Excellent communication and written skills. * MS Office knowledge and experience. * Practical experience. 46397ZFR1INDHRR
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Payroll Specialist£15-20 per hour - 6 Month Temporary Role Our client who are well known in their field are seeking a payroll specialist for around 6 months to assist with a busy period. The role can either be hybrid or remote and is to start ASAP. * Processing a monthly payroll for around 2000 employees working within a team * Using SDWorx to run a part managed payroll * Dealing with overtime payments * Respond to various pay queries 46849MTINDPAYS
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Our client is seeking an experienced Payroll & Pensions Administrator to join their team Duties include; * End to end payroll processing and administration. * Following payroll procedures and completing related forms and returns. * Maintaining and updating employee records on the payroll system. * Liaising with staff and management on payroll related queries. * Interpreting awards/agreements and contracts in relation to overtime, shift allowances etc. * Undertaking required reporting, both internal and statutory. * Calculation and processing of statutory payments including SMP and SSP. * Calculation of additional occupational maternity pay. * Calculation and payment of termination payments. * Processing increases and calculation of back pay. * Completion of month end processes. * Reconciliation to budgets and payment of payroll. * Completing year-end processes. You will have; * Understanding of payroll and other relevant legislation and processes i.e. tax, national insurance. * Strong numerical ability and data entry skills. * Ability to interpret awards and relevant legislation. * Ability to communicate effectively with a wide range of people. * Ability to organise, prioritise and maintain a heavy workload. * Strong payroll start to finish processing experience If you have the above and seeking a new and challenging but responsible role then please apply now 46666SBR1INDPAY
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Health and Safety Advisor Greater Manchester
Permanent £26,000 - £32,000 Per Annum
Ref: P965905CCR8 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?We are looking for an enthusiastic, motivated and hardworking Health & Safety Advisor who will be responsible for providing H&S advice to clients, to actively own cases to resolution, building rapport and relationships with clients on each interaction. To provide H&S advice to a wide variety of clients of Peninsula throughout different sectors within the Advice Team and to support the health & safety consultancy in technical matters.The ideal candidate will be highly organised with excellent attention to detail. You will need to have the ability to work under pressure and keep a level head whilst being able to use your initiative and follow instructions within a busy office environment. Day-to-Day Responsibilities as a Health and Safety Advisor: * To respond to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * To provide telephone/e-mail advice. * To be able to advise on Fire, Food and Construction Safety. * To train all advisors and senior advisors and to regularly update the team on relevant changes to legislation and guidance * To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * To manage complaints and super service issues relating to advisors and senior advisors. * To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * To amend, following a client request, management systems and risk assessments. * To quality check the advice given by advisors and senior advisors * Development of H&S systems and elearning as requested * Assist the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by Peninsula. Why Join our Team? This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of health & safety queries issues across all different sectors. The office is fast-paced and busy, so we look for team members who have a positive and results-focused attitude. The management team work closely together to build team and client experience with the business objectives at heart. So, if you are ambitious, focused and have a passion for being a member of a successful health & safety team, you'll soon discover that there are unlimited opportunities for you at Peninsula.…
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Head of Payroll & Reward Northamptonshire
Permanent £70,000 - £80,000 Per Annum
Ref: 46844GC Payroll
A giant national business is currently recruiting for a Head of Payroll & Reward on a permanent as basis.This is a high-profile role and is a critical member of the senior management team. Working as part of the shared services function, this role will be responsible for: * Full ownership and accountability for the payroll and reward function * Responsible for three direct reports and a wider payroll and reward team * Drive continual improvement & recommendations * Make positive changes * Demonstrate up to date legislative knowledge * Strong staff management * Extensive stakeholder management and engagement This role can offer an impressive benefits package and a very hybrid/remote working patternInterviewing now! 46844GCINDPAYS
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Purchase Ledger Greater Manchester
Permanent £22,000 - £23,500 Per Annum
Ref: 97821CV1 Credit Control
This is a once in a career opportunity for an exceptional Finance Graduate or individual to previous experience within a Purchase Ledger or finance capacity to join our rapidly expanding Finance Team. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, the organisation supports thousands of organisations and millions lives across the UK & Ireland. The organisation holds substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.You will ensure that all supplier accounts and statements are reconciled. This is an excellent opportunity for an experienced Purchase Ledger Clerk, with attention to detail and a proactive approach to work to become part of a dynamic finance team. The role supports all functions across the business, and you will engage with all areas of the finance team. * Saving and entering purchase invoices. * Responsible for filing purchase invoices before and after payment. * Expenses - gaining approval and producing expense reports. * Obtain approval for invoices and filing correspondence. * Preparing payables reports twice a month. * Maintain spreadsheet information for Purchase Ledger use. * Paying suppliers via same day bank transfers in GBP and Euro currencies * Posting Euro Cash on a weekly basis and allocating to the Purchase Ledger * Processing Broker commission invoices and monthly payments * Accurate accounting data entry * Maintain and organise electronic filing system. * Liaising with group finance team as requested or required. * Dealing with the accounts travel booking system If you are interested in the role, please apply with an updated CV and we will be in touch to discuss further!
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Purchase Ledger Greater Manchester
Permanent £22,000 - £23,500 Per Annum
Ref: 97821CV Credit Control
This is a once in a career opportunity for an exceptional Finance Graduate or individual to previous experience within a Purchase Ledger or finance capacity to join our rapidly expanding Finance Team. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, the organisation supports thousands of organisations and millions lives across the UK & Ireland. The organisation holds substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.You will ensure that all supplier accounts and statements are reconciled. This is an excellent opportunity for an experienced Purchase Ledger Clerk, with attention to detail and a proactive approach to work to become part of a dynamic finance team. The role supports all functions across the business, and you will engage with all areas of the finance team. * Saving and entering purchase invoices. * Responsible for filing purchase invoices before and after payment. * Expenses - gaining approval and producing expense reports. * Obtain approval for invoices and filing correspondence. * Preparing payables reports twice a month. * Maintain spreadsheet information for Purchase Ledger use. * Paying suppliers via same day bank transfers in GBP and Euro currencies * Posting Euro Cash on a weekly basis and allocating to the Purchase Ledger * Processing Broker commission invoices and monthly payments * Accurate accounting data entry * Maintain and organise electronic filing system. * Liaising with group finance team as requested or required. * Dealing with the accounts travel booking system If you are interested in the role, please apply with an updated CV and we will be in touch to discuss further!
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Are you ready to dive into the heart of Manchester's tech scene and make your mark in a fast-growing empire? Our client, an award-winning people management software company, is on the hunt for a savvy PPC Manager to join their dynamic team. With offices sprouting up in Canada, New Zealand, and Australia, our client is riding the wave of success in the tech world. As a key player in their performance marketing team, you'll be at the forefront of shaping their PPC strategy for even greater heights. You will be responsible as follows... * Lead the PPC strategy with a focus on paid search, ensuring adherence to best practices. * Define, measure, and evaluate relevant PPC KPIs. * Manage the planning, building, and reporting of multiple PPC accounts across various territories, including Google Ads and Microsoft Ads. * Continuously develop accounts through A/B testing and collaborate with other channel managers to ensure an integrated approach. * Liaise with cross-functional teams across SEO, CRM, UX, and CRO. * Provide context around performance in daily/weekly/monthly reports and create paid media forecasts. * Supervise and mentor a team of paid search professionals. * Report to stakeholders across the UK and international territories and collaborate with senior management to achieve channel growth targets. YOU? * Proven experience managing lead gen PPC activity with substantial monthly budgets. * Exceptional knowledge of PPC platforms such as Google Ads and Microsoft Ads, with expertise in campaign types including YouTube and Performance Max. * Proficiency in GA4 and ability to leverage data for insightful decision-making, preferably via Looker Studio. * Ability to propose long-term strategies and create long-term testing plans related to account growth. 970164CCINDMANS
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Health and Safety Consultant South Yorkshire
Permanent £40,000 - £43,000 Per Annum
Ref: P963438CC17R33 Group
We are seeking a safety enthusiast ready to lead by example - are you up for the challenge?If so, we want to hear from you..Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients.You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. * Attention to detail to spot various hazards and complete investigations. * Process-driven and the ability to use your initiative. * Thrive in a fast paced environment. * Ability to prioritise workload and managing multiple tasks/projects at one time. In Return? * Company-wide, inclusive profit share scheme * Car Allowance of £6000 or Tesla Company Car * Field Based/Remote/Home Working * 25 Holidays…