Customer Service Representative Jobs
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Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members.Shift 1: Monday to Friday 1pm - 9pm with Weekends off. JOB PURPOSE:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one.JOB OVERVIEW:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: 1 To provide an efficient and effective telephone service to all callers 2 Completing outbound calls to provide effective follow up support 3 Supporting digital functions within the organisation including live chat and emails 4 To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed 5 Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue 6 Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to 7 To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support 8 Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database 9 Attending team meetings and training as required 10 Maintain required productivity levels…
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This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. Job OverviewThe role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting. Day To Day Responsibilities * To monitor and manage workloads to ensure optimum SLA is achieved * To manage and maintain accuracy of team rotas * Manage and distribute queries and enquiries across EAP teams * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved * Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support * Updating of the live rota and schedule throughout the day including regular error checking * Produce weekly work mode usage report and distribute * Review lunch time distribution as and when required to ensure optimum operational efficiency What You Bring To The Team * Excellent Attention to Detail * Experience working with Excel * Ability to prioritise and work unsupervised as required * Excellent communication and written skills * Ability to work to deadlines * Ability to work with telephony and IT systems Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Holidays increase after 2- and 5-years' service * Cash plan for you (and your children, if any) * Private medical insurance after 5-years' service * Contractual sick pay * Pension Plan and Life Insurance * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on…
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My client has have identified the need for an apprentice payroll administrator officer to join the payroll function on a permanent basis. We therefore seek a responsible individual, with enthusiasm and the ability to take on new challenges and help support the payroll function. Full training will be provided. Day-to-Day ResponsibilitiesDuties will include: * Scanning P45's and other forms necessary and uploading onto system * Opening, scanning, and distributing post * Checking other team members data input * Franking outgoing mail * Producing and sending out copy payslips * Reference Requests * Sending out overpayment letters * Assisting with payroll input * Running ad-hoc reports from the Payroll software when requested * Answering incoming phone calls * Check the changes made by HR team on Payroll software * Assist with bringing new starters onto Payroll * Learning all areas of Payroll * Attend offsite meetings What you Bring to the Team * Keen eye for detail * Ability to understand internal processes quickly * Strong communication skills * Ability to interpret data and challenge the validity of outcomes produced * Ability to work constructively within a team and on own initiative * Excellent customer service skills 46771FOINDPAYS
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INTERIM ITRENT SUPPORT OFFICER - £400 TO £500 PER DAY I am currently recruiting for an interim ITRENT expert to join my fantastic client in Liverpool for 6 months, on a day rate of up to £500 per day.It's a really exciting time to join the business, and they are undergoing various projects within Payroll and HR for the right person to get stuck in to.The ideal candidate will have over 4 years' experience working with ITRENT, and have previous involvement in transformation projects.You must be able to evidence examples of working on the build, testing and implementation of ITRENT. If you, or somebody you know is interested, please apply below! INDPAYN
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Procurement Specialist (12 Month FTC) London
Contract £60,000 - £70,000 Per Annum
Ref: 46763JE Procurement
Portfolio Procurement are recruiting for a Procurement Specialist on a 12 month Fixed Term contract. This role is based in Central London but comes with 3 days a week hybrid working. Our client requires someone who can start immediately. Requirements : * Degree educated or MCIPS Qualified * Extensive sourcing strategies and supplier contract management experience (Direct & Indirect) * Review, analyse and summarise all contracts * Lead the implementation of the approved contract plan * Drive initiatives to identify cost savings opportunities. * Ensure all new contracts are within agreed specifications 46763JEINDPRO
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Our client is seeking an experienced Payroll Administrator to join their busy teamDuties include; * Collating and updating payroll data ready for the high-volume Monthly payroll within a team using Sage Payroll system * Process monthly payroll, including starters, leavers, pensions auto-enrolment and loans deductions and uploading to the system * Processing data from multiple sites with accuracy and attention to detail * Running payroll reports and reconciliations * Answering payroll related queries via email and telephone * Preparing monthly reports following the finalisation of payroll * Other ad hoc tasks as required, ensuring flexibility and complying with any reasonable requests made by your line manager * Issuing P60, P11d and P45s * Liaising with HMRC where required * Work with payroll team to ensure accuracy of data * Dealing with payroll queries You will have; * Previous payroll experience within a high-volume payroll department using Sage payroll system * Able to deal with payroll queries effectively * Strong Excel skills including vlookups and pivot tables * Strong accuracy and attention to detail * You will ned to work independently but also part of a team If you have used Sage to process payroll, and have strong excel skills including vlookups then please apply now 46772SBINDPAY
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Portfolio Procurement has been engaged to recruit a Senior Buyer for a leading FMCG business based in Kent. This role comes with exceptional benefits including hybrid working, Bonus, Healthcare, excellent pension & much more. Experience/Skills : Education and Experience: * Procurement experience with a track record of delivering cost improvements. * Good knowledge of Contract manufacturing * A strong understanding of End-to-End Supply Chain * A good technical understanding of purchasing within Pharma, Food Supplement, Cosmetic and/or Medical Devices * Experience of third-party vendor management * Proficient with Microsoft Office, particularly Excel * Proficient user of SAP or Similar ERP/MRP System * Studying CIPS or qualified to a degree level 46769JEINDPRO
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Portfolio Procurement has been engaged to recruit a Buyer for a leading FMCG business based in Kent. This role comes with exceptional benefits including hybrid working, Bonus, Healthcare, excellent pension & much more. Experience/Skills : Education and Experience: * Procurement experience with a track record of delivering cost improvements. * A strong understanding of End-to-End Supply Chain * A good technical understanding of purchasing within Pharma, Food Supplement, Cosmetic and/or Medical Devices * Experience of third-party vendor management * Proficient with Microsoft Office, particularly Excel * Proficient user of SAP or Similar ERP/MRP System 46770JEINDPRO
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Business Development Manager Cambridgeshire
Permanent £55,000 - £60,000 Per Annum
Ref: P970137MA5R7 Sales
FIELD BASED ROLE; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? Guaranteed £60,000 in your first year and OTE of £110,000 and a car allowance of up to £5k/Company Car. Our clients are an award-wining Health and safety, Hr and Employment Law service and has been in business for over 80+ years, supporting Business Owners and Senior Leaders. Our main areas are HR, Health and Safety and Tax What You'll be doing: * Self-generate new leads, appointments, and referrals through day-to-day new business activity. * Attend and close your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. What you Bring to the Team * 4+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experience*Driver's License required* P970137MA5R7INDFIR