Eap Sales Consultant Jobs
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Portfolio are proud to represent our client, a market leading, global HR software and Consultancy company based in Manchester city Centre. We are seeking an experienced Reception Administrator to join our fast paced, supportive, friendly team.Your role is to provide a first-class telephone service to our clients, ensuring the client's needs are assessed and dealt with in accordance with our call handling requirements.The ideal candidate will be positive have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience.All calls will be from our customers requesting information on services so you will need to be efficient and PC literate. Job OverviewWe're looking for a dynamic, motivated, high performing reception administrator to handle our inbound call volume across various areas of the business, and also take part in outbound call quality assessments from within our sales function.The reception administrator will receive calls from both existing and prospective clients of BrightHR and will be required to handle all calls in a friendly and professional manner, and subsequently direct the caller to the correct department whilst logging details of the interaction on our internal CRM. Day-to-Day Responsibilities * Handle inbound telephone enquiries and advise these correctly * Quickly identify reasons for calling, and direct to the relevant internal team * Administration and data entry * Outbound quality assurance calls made to recent prospect interactions What you Bring to the Team * A warm, outgoing personality * Desire to provide outstanding customer service * Excellent telephone manner * Competent IT skills * Attention to detail including grammar and spelling * Strong organisational and interpersonal skills * Ability to work in a team Company Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. If you are up for the challenge, apply today and we'll be in touch! P46721LFINDMANJ
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Account Manager - Education Sector Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: P46696LFR Group
This is a once in a career opportunity for an exceptional account manager to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. The roleAs a relationship manager focusing predominantly on the education sector, you will be responsible for your own portfolio consisting of faculties of around £1m annual revenue. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. The role includes the support and day to day communication with one of Health Assured's partners within the education sector, and is key in the delivery of our continued partnership. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events (particularly during fresher's weeks). You will negotiate renewal terms, liaise with the intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records whilst working toward internal KPI measures. Day to Day Responsibilities * Managing a portfolio of circa 100 key SAP, EAP and Occupational Health clients based across the UK and Ireland whilst being the internal champion of our SAP product * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate client in collaboration with our partner * Supporting with tender and bid exercises to represent the relationship management function * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients and our partner * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter * Achieve 3 self-generated new business client wins per quarter * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market within this sector * Maintain the highest standard of customer service and support to the sales and bid team * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities * Providing weekly renewal and activity updates What you bring to the team * An organised individual with excellent attention to detail, accuracy, and consistency * A customer service focus and committed to…
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My client is government function in Chesterfield looking for a Payroll Manager on a permanent basis. Overseeing an experienced and friendly team of 3 you will be working on a man management and hand on basis overseeing high volume payroll with emphasis on government pensions. Benefits: * Monday to Friday 37hrs [service needs to be covered 8.30am - 5.00pm across the team] * Hybrid working in place with minimum of 3 days office attendance required [would expect more office based for first few weeks to build relationship with team/internal stakeholders and Service Director etc] * Local Government Pension Scheme * Employee Assistance Program * Car Parking Monthly Pass available * 27 days annual leave * Discretionary Day added onto Christmas Bank Holidays Job DescriptionWorking as both the Payroll Manager and as Part of the wider management team, you will be responsible for supporting and developing the Payroll team. You will be focussed on liasing with senior stakeholders, continuous improvement as well as lead and advise on payroll and pensions to a number of different organisations and management of the team. Responsibilities * Effectively manage the Payroll team, across the sections of payroll processing, payroll production, and systems maintenance and development. * Ensure all mandatory compliance for payroll & pension requirements * Ensure the provision of an accurate timely service * Production of monthly payroll, in association with all legislative requirements for 3rd parties, pension returns, P11Ds, pensions auto re-enrolment process, etc. * Ensure payroll records are accurately maintained in accordance with GDPR compliance * Lead on system upgrades and system reporting * Develop and maintain the Payroll/HR system * Planning and implementing efficient, day-to-day operational activities * Planning of resources and activities in relation to annual plans and targets. * Develop productive professional relationships with external and internal partners, customer groups and business areas. Essential Requirements * Previous experience of leading and co-ordinating a team * Ideally have public sector legislation and pension's knowledge. * CIPP qualified or equivalent * Ability to handle pressure * Ability to maximise resources and manage budgets * Evidence of continued professional development * Proven evidence of coaching team as well as development of self and others, * Understanding of shared service environment and knowledge of national legislation and procedures in relation to an HR and Payroll Shared Service. * A record of success in promoting diversity and creating equality in service delivery and employment. * Training and development Desirable Requirements * Resourcelink systems usage advantageous not essential 46715JTINDPAYN
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Credit Controller Greater Manchester
Permanent £26,000 - £30,000 Per Annum
Ref: P773832CVR6 Credit Control
The position is suitable for an individual who is bright, confident, positive with excellent communication and motivational skills. You will need to bring a minimum of 12 Months experienceworking in a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment.The post holder will appreciate and be able to rise to the challenge of delivering the expected performance alongside the team with the focus not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care and when required leading by example. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role. Day-to-Day Responsibilities * Daily motivation and drive to meet or exceed short term performance goals. * Taking responsibility for own daily collection call schedule. * Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same. * Monitor performance against KPI's & SLA's and be able to explain deviations from targets including but not limited to: * Movements in Aged Debtors profile * Activity Stats (call volume, call time, email queue) * Collections * Work with the Development and Service Delivery Manager to identify training requirements and agree coaching schedules. * Ensure direct call method is always the first collection contact attempted. * Initiate escalation of account queries where resolution is outside Payment Team authority or advice required. * Build and maintain a close working relationship with Customer services/client Experience and other business functions, to resolve all complaints to the clients' satisfaction. * Liaise with internal stakeholders on account queries. Role Metrics * Adherence to individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders. * Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements. * To ensure a high level of attendance and punctuality. P773832CVR6INDMANJ
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Are you detail-oriented, organized, and ready to be a crucial part of the team within a Chattered Accountancy Practice? We're seeking a dedicated Payroll Supervisor to join our team and manage their internal team. Responsibilities The role involves supporting the Payroll Manager in delivering efficient payroll and pension services, ensuring compliance with regulations, working alongside a small team of payroll professionals. * Processing payrolls from beginning to end in accordance with current legislation, policies and processes, and time lines, while ensuring that all payroll transactions are approved by an appropriately authorised person * Process Leavers, Calculate Holiday payments, PILON and other associated termination payments * Calculation of absence including sickness, leave and statutory payments. * Process other payments/deductions, including Auto-enrolment, Court orders and Contractual payments. Ensuring that Audit and Statutory requirements are met. * Input changes to employee personal details, e.g. bank account and address details. * Input statutory changes, P45, P46, P6, and P9, student loan notices and court orders. * Maintain confidentiality and make sure sensitive files are protected appropriately * Make ad-hoc payroll payments on occasion, and support the team in responding to questions * Maintain up to date knowledge of Payroll legislation and internal policies * Ensure all payroll deadlines are met and quality levels are maintained * Ensure all payrolls under your responsibility are processed and paid on time, and ensure pensions, PAYE/NI, are paid on time * Ensure information, policy & procedures and employee files are kept current and accurate * Support on a range of Payroll projects * Assist with monitoring the payroll inbox and dealing with queries in a timely manner * Perform any other tasks associated with payroll to complete payrolls within agreed deadlines Experience * 1+ year experience with start to finish payroll Desirables * IRIS/STAR * Clients/Bureau experience 46714RCINDPAY
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A newly created role is being recruited for a large business to support the Payroll Manager - this is a permanent role & will be part of a very big payroll department.As the Payroll Supervisor, you will be responsible for a small payroll team, whilst remaining hands on and processing payrolls. Day to day duties will include: * Overseeing (and processing when required), the payroll for a high volume of employees * Ensuring all statutory deductions are made accurately & on time to the HMRC * Administering P11Ds, P60s and P45s * Performing payroll reconciliations * Performing manual calculations when required * Using Excel to manipulate data & present payroll analysis * Manage a small team on a daily basis - carrying out one to ones, appraisals and supporting with development and training * Recruitment of new hires This role can provide a hybrid working patter, flexible working & an attractive benefits package.Interviewing now. 46488GCR1INDPAYS
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A giant, nationally recognised business, are currently recruiting for a Payroll Team Leader on an 18-month FTC - this is a great chance to join a high profiles business in a key and busy role! As Payroll Team Leader you will report into a Payroll Manager and be responsible for: * Acting as part of a wider team working on a high-volume payroll across different frequencies * Ensuring all statutory deductions are made accurately and on time * HMRC submissions * All year and month end activities * Managing a team on a daily basis - carrying out one to ones, conducting appraisals, training and identifying areas of development * Recruiting new hires * Stakeholder management This role can offer a fantastic benefits package along with a hybrid working pattern.Interviewing now. 46597GCR1INDPAYS
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A successful and highly regarded business is currently recruiting for a Payroll Manager to join them on a permanent basis.This role will be responsible for leading and managing the payroll function. As Payroll Manager, you will be responsible for: * Overseeing a multisited & monthly payroll * Managing the expenses function on a monthly basis * Responsible for all year end processing * Regular liaising with senior stakeholders * Manage and develop the payroll & benefits function - coaching, one to ones, appraisals etc * Leading on payroll related projects * Driving continuous change & improvement - carrying out positive changes This role can offer an attractive benefits package along with a hybrid working pattern and flexibility around start and finish times. 45911GCR3INDPAY
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Are you meticulous with numbers and passionate about property management? Join our client's dynamic team as a Property Accountant and take charge of all aspects of property accounting for a diverse portfolio. We are seeking a detail-oriented individual to ensure accurate financial transactions and efficient resolution of tenant queries. If you thrive in a fast-paced environment and excel at financial analysis, we want to hear from you! Job Purpose:As a Property Accountant, you will oversee the financial aspects of the properties assigned to you, including tenant billing, service charge budgets, reconciliations, and audit management. Your role is pivotal in maintaining financial integrity and supporting strategic decision-making processes. Key Responsibilities: * Raise rent, service charge, and insurance demands promptly and accurately * Generate invoices for various fees and charges * Collect turnover data and calculate amounts due in accordance with leases * Prepare completion statements for tenancy events * Manage service charge budgets, reconciliations, and audit processes * Support insurance renewal and billing procedures * Conduct quarterly analysis of rental income and landlord costs * Ensure billing accuracy through regular meetings and review processes * Provide income analysis for loan covenant reporting and monitoring * Collaborate with finance team on audits and respond to queries as needed Performance Measures: * Accurate and timely billing of tenants and landlords * On-time delivery of service charge budgets and reconciliations * Accurate and prompt preparation of completion statements * Timely reporting and analysis of rental income and landlord liabilities * Accurate completion of bank reconciliations * Positive feedback from colleagues and stakeholders Qualifications and Skills: * Bachelor's degree in Accounting, Finance, or related field * Proven experience in property accounting or similar role * Proficiency in property management systems and financial software * Strong analytical skills and attention to detail * Excellent communication and interpersonal abilities * Ability to work under pressure and meet deadlines * Knowledge of lease agreements and property regulations 46717CHINDLON
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