HR Change Manager Jobs
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Occupational Health Advisor Greater Manchester
Permanent £40,000 - £42,000 Per Annum
Ref: P966637LS2R9 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction. A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately. The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly. Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. * Assist where required with potential new business and Relationship Management requirements where a clinical input is required. * To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required. * The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field. * Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required - Complete work within the relevant service level agreement (SLA). * Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development. * Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times. * Adhere to ISO approved policies and procedures to…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction. A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately. The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly. Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. * Assist where required with potential new business and Relationship Management requirements where a clinical input is required. * To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required. * The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field. * Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required - Complete work within the relevant service level agreement (SLA). * Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development. * Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times. * Adhere to ISO approved policies and procedures to…
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Helpline Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R19 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Telephone Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R16 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. The team are looking for a technically strong experienced auditor or accountant to drive content transformation and enhancement of our audit content, particularly considering upcoming changes with ISA (UK) 315 and ISQM (UK) 1. The post holder will take responsibility for authoring and updating audit products on the Croner-i Navigate platform and ensure that content is up to date and relevant for users. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products in the Croner-i Navigate platform. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in…
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FIELD BASED ROLE; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. You're guaranteed £60,000 in your first year and OTE of £110,000 with top earners up to 150k+ and a car allowance of up to £5k/Company Car which currently are Tesla's or other exciting electric/hybrid cars.Our clients are an award-wining Health and safety, Hr and Employment Law service and have been in business for over 80+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a Truely sales lead organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. In terms of your day to day you'll be: * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Attending and closing your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Ideal Candidate will have: * 4+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experience Alongside the opportunity of working with a prestigious organisation, other benefits include; * 22 Days holiday + your birthday off * Company car or car allowance * Bonus scheme, an additional £6k quarterly bonus incentive is available to all BDMs based on hitting a revenue target and min number of deals. * iPad, iPhone, all the equipment to work in the field. * Quarterly sales conferences * Medicash cash plan * Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. * Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks. * 24/7 Access to Health at Work * Sales trips abroad, Monaco, Nice, Miami! * Auto enrolment onto the Group Life Insurance scheme * Bupa individual health care cover after 5 yrs. service * Refer a friend scheme, standard scheme is £500 after probationary period. Some Departments will offer enhanced incentives for roles. *Driver's License required* P970137MA22R27INDFIR
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I am working alongside an Engineering company in Ormskirk who are looking to add a Payroll Assistant to their established team. This is a 12 month fixed term contract covering maternity leave.The client is looking for someone with good knowledge of HMRC, NI and end to end payroll experience. Key Duties/Tasks: * Technical skills: systems desired Coins * Running end to end payroll * Collating and actioning calculations * Answering payroll related queries Benefits * Salary depending on experience £25,000 - £27,000 * 25 days holidays plus bank holidays * Free onsite parkingNormal working hours are 37.5 hours per week, 9am to 5:30pm.If this sounds like your next best opportunity, apply directly or call on 0161 523 5585 and ask for Jack Pople to discuss the role further.INDPAYN
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