HR Documentation Administrator Jobs
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Customer Service Account Manager Greater Manchester
Permanent £24,000 - £25,000 Per Annum
Ref: P45406LFR7 Group
* Are you an Experienced Customer Service Representative looking for a new challenge? * Are you looking for a role that offers a clear progression pathway and continued support? * Customer Service Account Manager * Manchester City Centre * £23,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the BrightHR Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first month of their contract. You will be keeping in regular contact via inbound, outbound and over Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential. * The ideal candidate will have experience of working in an out-bound, telephone based role. * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. * The ability to work in a fast paced environment. * Able to adapt to change. * Can take responsibility of own product knowledge. * Able to communicate at different levels throughout the business. Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. If you like building relationships and always put the customer first, apply today and we will be in touch! P45406LFR7INDMANJ
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Customer Service Agent Greater Manchester
Permanent £22,000 - £22,000 Per Annum
Ref: P44558LFR3 Group
We are expanding our Customer Service team due to continued growth! Working with the Onboarding team you will be a Support Agent for the Account Managers who deal with new Businesses to the BrightHR Service! Acting as a first point of contact for clients, this is not your normal high volume, inbound customer service role. You will be responsible for contacting new clients and arranging calls and teams meeting with the Account Managers. You will be keeping in regular contact via inbound, outbound and over Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! So if you have customer service experience and are looking for a new challenge with clear progression opportunities, please apply today! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist * Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times * Carry out pro-active waterproofing appointments to maintain a low level of cancellations * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme P44558LFR3INDMANJ
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Join a team of over 30 advisors and consultants dedicated to providing Tax Enquiry Consultancy services to a diverse range of accounting firms, from Sole Practitioners to Top 100 practices. My client pride themselves on delivering expert advice and support on all aspects of Tax, helping clients navigate complex issues with confidence. Job Overview:We are seeking a skilled Tax professional with a strong background in general Tax acquired through practice, industry, or HMRC experience, with a focus on HMRC Enquiry work. This is a remote role, based anywhere within the UK. * Manage a case load of insured and uninsured compliance cases, providing written consultancy reports and overseeing internal compliance, including anti-money laundering regulatory requirements * Collaborate within a team of Tax & Enquiries Consultants, conducting in-depth research, producing assignments, and undertaking reports for clients * Offer technical and tactical assistance to clients, drafting letters to HMRC, and providing technical opinions when necessary * Assume full case management responsibility, including liaison with HMRC to resolve Direct Tax Enquiry cases and attendance at Alternate Dispute Resolution meetings * Coordinate arrangements and case management for Tribunal hearings, potentially providing representation based on experience * Maintain a comprehensive understanding of Direct Tax areas, staying abreast of legislative changes and legal developments * Review reports and provide second opinions as required, and contribute content to marketing efforts promoting our services Why Join?This is a vibrant and award-winning workplace where you'll encounter diverse customer service issues spanning various sectors. There are ample opportunities for professional development and career growth, with resources provided to support your journey. If you are ambitious, focused, and passionate about making an impact, we welcome you to join our team! P46800CH1RINDHIN
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Join a team of over 30 advisors and consultants dedicated to providing Tax Enquiry Consultancy services to a diverse range of accounting firms, from Sole Practitioners to Top 100 practices. My client pride themselves on delivering expert advice and support on all aspects of Tax, helping clients navigate complex issues with confidence. Job Overview:We are seeking a skilled Tax professional with a strong background in general Tax acquired through practice, industry, or HMRC experience, with a focus on HMRC Enquiry work. This is a remote role, based anywhere within the UK. * Manage a case load of insured and uninsured compliance cases, providing written consultancy reports and overseeing internal compliance, including anti-money laundering regulatory requirements * Collaborate within a team of Tax & Enquiries Consultants, conducting in-depth research, producing assignments, and undertaking reports for clients * Offer technical and tactical assistance to clients, drafting letters to HMRC, and providing technical opinions when necessary * Assume full case management responsibility, including liaison with HMRC to resolve Direct Tax Enquiry cases and attendance at Alternate Dispute Resolution meetings * Coordinate arrangements and case management for Tribunal hearings, potentially providing representation based on experience * Maintain a comprehensive understanding of Direct Tax areas, staying abreast of legislative changes and legal developments * Review reports and provide second opinions as required, and contribute content to marketing efforts promoting our services Why Join?This is a vibrant and award-winning workplace where you'll encounter diverse customer service issues spanning various sectors. There are ample opportunities for professional development and career growth, with resources provided to support your journey. If you are ambitious, focused, and passionate about making an impact, we welcome you to join our team! P46800CHINDFIR
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Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members.Shift 1: Monday 12pm till 8pm, - Tues, Wed and Thursday 10am till 6pm - Friday/Saturday OFF and Sunday 2pm till 10pm. Job Purpose:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. Job Overview:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. Day-to-Day Responsibilities: * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database *…
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Payroll Control & Compliance Manager Birmingham
Permanent £46,500 - £50,000 Per Annum
Ref: 46793RMC5 Payroll
We are partnered with a leading provider of services to organisations across the UK. Currently looking to hire a Payroll Control & Compliance Manager role to manage a team of specialists to deliver payroll control services across multiple clients. Responsibilities include: * Day to day management of the team * Ensuring compliance to relevant legislative & financial regulations * Implementing change as required * Pay over to HMRC, BACS, year end and reconciliations * Pull information to centralise key legislative changes * Working closely with governance and control groups Experience required: * Excellent people management skills * Experience of back end payroll activities such as BACS, year end, reconciliations * Experience of payroll compliance * Excellent Excel skills including v-lookups & pivot tables This role offers flexibility to work fully remote, or hybrid working at a local office. Interviewing ASAP! 46793RMC5INDPAYS
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Payroll Control & Compliance Manager Hertfordshire
Permanent £46,500 - £50,000 Per Annum
Ref: 46793RMC4 Payroll
We are partnered with a leading provider of services to organisations across the UK. Currently looking to hire a Payroll Control & Compliance Manager role to manage a team of specialists to deliver payroll control services across multiple clients. Responsibilities include: * Day to day management of the team * Ensuring compliance to relevant legislative & financial regulations * Implementing change as required * Pay over to HMRC, BACS, year end and reconciliations * Pull information to centralise key legislative changes * Working closely with governance and control groups Experience required: * Excellent people management skills * Experience of back end payroll activities such as BACS, year end, reconciliations * Experience of payroll compliance * Excellent Excel skills including v-lookups & pivot tables This role offers flexibility to work fully remote, or hybrid working at a local office. Interviewing ASAP! 46793RMC4INDPAYS
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We are partnered with a leading provider of services to organisations across the UK. Currently looking to hire a Payroll Control & Compliance Manager role to manage a team of specialists to deliver payroll control services across multiple clients. Responsibilities include: * Day to day management of the team * Ensuring compliance to relevant legislative & financial regulations * Implementing change as required * Pay over to HMRC, BACS, year end and reconciliations * Pull information to centralise key legislative changes * Working closely with governance and control groups Experience required: * Excellent people management skills * Experience of back end payroll activities such as BACS, year end, reconciliations * Experience of payroll compliance * Excellent Excel skills including v-lookups & pivot tables This role offers flexibility to work fully remote, or hybrid working at a local office. Interviewing ASAP! 46793RMC3INDPAYS
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We are partnered with a leading provider of services to organisations across the UK. Currently looking to hire a Payroll Control & Compliance Manager role to manage a team of specialists to deliver payroll control services across multiple clients. Responsibilities include: * Day to day management of the team * Ensuring compliance to relevant legislative & financial regulations * Implementing change as required * Pay over to HMRC, BACS, year end and reconciliations * Pull information to centralise key legislative changes * Working closely with governance and control groups Experience required: * Excellent people management skills * Experience of back end payroll activities such as BACS, year end, reconciliations * Experience of payroll compliance * Excellent Excel skills including v-lookups & pivot tables This role offers flexibility to work fully remote, or hybrid working at a local office. Interviewing ASAP! 46793RMC2INDPAYS
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