HRmi Analyst Jobs
-
Counselling Manager Greater Manchester
Permanent £32,000 - £37,000 Per Annum
Ref: P129997LS1R10 Group
Shift: Mon - Fri 9-5pm 4 days, one day 11.30am-7.30pmPortfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To…
-
Contact Centre Manager Greater Manchester
Permanent £32,000 - £37,000 Per Annum
Ref: P129997LS1R9 Group
Shift: Mon - Fri 9-5pm 4 days, one day 11.30am-7.30pmPortfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To…
-
The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and the UK's leading information resource for tax & accounting, HR & compliance professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.Exclusively partnered, we're looking for an enthusiastic and dedicated Workforce Planner to join our dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for strategic planning, we want to hear from you.!!! OverviewTo work as part of the operational support and demand team to ensure teams are correctly resourced including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. While everyday day will offer a different challenge your core responsibilities will be to: * Assist with the availability of Advisors using our telecommunication application to review individual codes. * Maintain an abandon rate of below 0.80% and an SLA target of above 99%. * Maintain service metrics by ensuring work is queued and assigned correctly. * Update holidays, overtime, absence, working patterns, lunches etc. * Assist the Leadership team with daily, weekly, monthly, and quarterly reporting. * Ensure annual leave is agreed within the departmental cap. * Take inbound calls to reduce the over-flow and abandon rate for the team. * Listen to the customers' needs and set call-backs within a timeline. * Set the expectation for Super Service by letting the client know timeframes. A solid customer service background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Being a Team player with a can-do attitude. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47037MAR1INDHIN
-
Business Sales Team Leader Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: 47060KO Group
Job Title: Business Sales Team LeaderSalary: £26,000-£28,000 (1st Year OTE 50k) Top earners 80k Job Location: Manchester City centrePosted: 26th March 2024Salary and Earning Potential:As a Business Sales Team Leader, you'll start with a competitive base salary of £26,000-£28,000, reflecting your skills and experience. But that's just the beginning! We believe in recognising and rewarding hard work. With our uncapped commission structure and realistic 1st year earnings of £50,000…But don't let us stop you from striving further. As our Top performers are earning £80,000!!About us: We are a forward-thinking company dedicated to empowering businesses of all sizes to thrive. Our innovative solutions and stellar customer service have propelled us to the forefront of the industry. Join our team, and you'll be part of a company that values innovation, teamwork, and excellence. Key Responsibilities: * Coaching and managing a high-performing telesales team to create sales opportunities with business owners/Directors to promote Peninsula's services. * Achieve monthly & quarterly sales targets. * Accurately build, manage and maintain team pipeline. * Thrive on working in a fast-paced, target focussed high energy and high-reward culture. * To provide daily, weekly, monthly, and quarterly sales figures and MI What We're Looking For: * A proven track record in a Team Leader role, with at least 3 years of sales experience within a call centre or sales-driven environment. * Confidence in an outbound B2B sales role * An assertive, confidence personality with natural leadership qualities * A professional and intelligent approach to work * Resilience and the ability to always encourage and motivate others.On top of your basic salary and bonuses, you'll also receive: * Monthly weekend away prize. * Team & Department incentives. * Enhanced holidays of 25 days increasing to 27 after 2 years' service and 28 after 5 years' service. * Private health care coverage after 5 years of service. * New business referral scheme. * Access to Health Shield. * Access to the Employee Assistance Program including access to counselling. * Paid day off for your birthday * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service. * Bright Exchange Perks, great discounts and offers. * Group life insurance. * Travel Season Ticket loan scheme. * Milestone service recognition. * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the Park Inn) discounted gym membership and spa treatments. * Park Inn 20% off food and drink. * New Century food and drink discount * Revolucion De Cuba food and drink discount * Cycle 2 Work scheme after the probationary period * Sales conferences in Monaco, Miami & Dubai, are just some of our fantastic previous locations * State of the art free on site Gym coming soon!Now in our 40th year Peninsula has over 3,500 employees supporting over 120,000 SMEs over 3 Continents. The Manchester head office is our Global headquarters. The…
-
Our client is a leading media business with offices across the UK & Ireland. They are looking to hire an experienced Payroll Professional to join their Specialist payroll team focusing on the processing of various UK & ROI payroll, as well as providing support with USA payrolls. Reporting into the Payroll Supervisor, with a dotted line to Payroll Manager, this role will sit within a small and supportive team. Responsibilities include: * Processing in-house UK & ROI payrolls * Coordinate payroll audit * Oversee Payroll benefits and manage the production of benefit statements and P11d * Work with the SAP support tech team on system improvements * Preparation of manual journals and resolving GL balances Experience required: * Strong UK, inhouse payroll experience * Advanced Excel skills * Experience with ROI payroll is desirable * Experience with SAP payroll is desirable This role offers hybrid working of 3 days per week in the Peterborough office, amongst some other benefits including working hours of 9-5, 25 days annual leave & discounted gym memberships. Looking to interview and hire ASAP - apply below! 47502RMCINDPAYS
-
Our client is seeking an experienced Payroll Analyst on a part time basis (27.5 hours per week) on a 12-month Fixed Term Contract basis Duties include; * Supporting with the monthly reconciliations for all third-party payments * Supporting with the monthly nominal ledger creation and posting process * Owning the nominal structure and creation process within the payroll system * Assisting with the monthly nominal setup checking processes * Building and maintaining the current and future Macros and Power Queries used by the team * Work with the payroll and HR teams to support with audit requests * Support the Payroll Compliance team during absence * Provide ad-hoc support on nominal system architecture as and when required * Assist the Payroll Compliance team with nominal queries * Compile data reports, complete coding and balancing data * Support the Support Services Manager with ad-hoc requests You will have; * Demonstrate excellent organisation, prioritisation and time management skills * Previous payroll analyst experience * Advanced level on Excel including Marcos, Vlookups and Pivot Tables * Demonstrate accuracy and attention to detail * Excellent written and verbal communication skills If you have the above, and seeking a new role on a part time basis and you are available immediately to commit to a contract position then please apply now 47059SBINDPAYS
-
Payroll Senior - CheshireOur client is an established bureau expanding their payroll team and is looking to appoint a Payroll Senior for the Northwich office. For this role, we are looking for a Payroll Senior who is confident in end-to-end payroll and legislation and a strong background in bureau. The role is based in Northwich with hybrid working options after training. Role Duties * Full end-to-end payroll * Process weekly to monthly payroll * Utilising technical systems * Inputting data into systems * Answering general queries * Starters and Leavers Candidate Criteria * A background in end-to-end payroll * Utilising technical systems * Maintain client relationships * Understanding of legislation Benefits * Hybrid Options after training * Life insurance * Enhanced maternity and sick leave * Flexible working 13265SKINDPAYN
-
Portfolio Payroll are currently working with a fantastic business in East Cheshire that are seeking an Interim Payroll Manager to join their team on a short-term contract.This role is pre-dominantly office based to ensure you get stuck in on the project work, and offers some fantastic benefits.Key experience: * Previous senior payroll experience * Project experience; parallel running, rectifying errors, recommendations * Fourth/IRIS * Personable and sociable person * Strong technical and analytical backgroundIf you are immediately available and interested in this vacancy, please apply directly for more informationINDPAYN47058LG
-
Payroll Admin - NewcastleOur client is a reputable accountancy looking to appoint a Payroll Admin in the Newcastle office. Excitingly, this firm is undergoing expansion and growth as a business, leaving room for progression in the payroll team. We are looking for a payroll candidate who has a background in technical systems, confident in payroll processes and a team player. Candidate Criteria * Utilising technical systems * Desirable bureau experience * Ability to work a payroll * Transfer data from systems to Excel * Team player Benefits * Progression and opportunity * Company events * Cycle to work scheme * Flexible working Our client offers opportunities to progress and move up in the company, to build your career. It is a friendly, approachable office who is looking to appoint a payroll admin to the team. 21563SKINDPAYN