International Payroll Analyst Jobs
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CLIENT EXPERIENCE RESOLUTION SPECIALISTManchester - up to 25k. My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours. * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What You Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in…
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A thriving and reputable college are looking for a new Payroll Manager who can demonstrate strong interpersonal skills and leadership! Some duties include: * Comprehensive knowledge of payroll and pension processes supported by payroll qualifications or equivalent experience * Responsible for effectively communicating with employees, students and colleagues * Ensure the timely submission of payroll data to HMRC, Teachers' Pension Scheme, Local Government Pension Scheme and other agencies as required * To generate and analyse monthly payroll reports for approval, management, financial and auditing purposes * Timely submission of payroll data to HMRC, Teachers' Pension Scheme, Local Government Pension Scheme and other agencies as required What do you get in return? * 30 days holiday + BH * Casual dress * Outstanding Company pension * Free on-site parking * Gym membership * Health & wellbeing programme * Study Support * Flexible Working Hours Please apply today! 46894TOINDPAYS
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Our client is one of the leading employers in the area specialising in hosting events and are looking for a standalone HR Manager to transform the business culture and will be responsible for the client's four core responsibilities: values, talent, performance management and compliance. This role is an exciting and challenging opportunity for an experienced and obsessed leader. As HR Manager, you will be responsible for the company's core values, talent, performance management and compliance. These responsibilities cover recruitment, onboarding, development, performance, engagement, relations, day to day issues, GDPR, payroll, pensions, benefits, and overall enhancing the employee experience. Key Responsibilities: * Review and manage HR policies, processes and procedures * Ensure that policies are distributed and readily accessible to relevant parties * Work closely with key stakeholders * Provide first line support to employees, * Manage the employee full end to end * Develop a talent acquisition strategy * Assess the learning needs of team members * Improve performance management * Evaluate and improve employee engagement. * Managing and updating our payroll processes and pension scheme * Create an extensive and competitive benefits package Skills and Experience Specification: * Proven experience in creating and successfully implementing a HR strategy * Proven experience in managing projects end-to-end * Excellent communication skills * Good analytical skills * Highly organised and good time management * Effective problem solver and decision-maker * Effective leader with good delegation skills * Excellent knowledge of employment law * Knowledge of HR trends and upcoming legislation * Practical working knowledge and effective use of Microsoft programmes 46882ADINDHRR
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Helpline Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R17 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Wellbeing Counsellor Recruitment Day Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R17 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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We are working with a superb client in the North London area who are keen to employ a determined and detail-oriented Payroll Administrator to join their fantastic team!The duties will include: * Administration of all stages of the payroll processing cycle from start to finish. * Collating all information and documentation required for monthly processing. * Dealing with month-end deadlines. * Calculating holiday pay as well as statutory payments. * Day-to-day organisation of payroll administration.Ideally you would hold a solid background within payroll and be able to demonstrate your skillset within a bright new opportunity as well as showcasing your great time-management capabilities! Our client is keen to offer a striking salary along with a plentiful benefits package which is not to be missed! Get in touch now to find out more! INDPAY46893TCS
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Graduate Finance - Sales Ledger London
Permanent £20,000 - £26,000 Per Annum
Ref: 4655CV Credit Control
The Portfolio Group are working with a fast-growing organisation based in the city of London, looking to bring in a recent Graduate into their finance department. This is an entry-level position and would suit someone early on in their career looking to get their foot in the door within a finance capacity. This position would start off with one-on-one training to pick up the in-house systems and finance processes and slowly develop into a key member of the Finance function. If you have recently completed a degree in a finance relatable subject, this could be the role for you! Job Overview:Reporting to the Finance Manager, the Sales Ledger will be part of a busy finance team and will support the team in resolving any customer and internal queries. Main Duties as a Graduate Finance - Sales Ledger: * Sales order processing * Generating sales invoices and credit notes * Processing cancellations and contract amendments * Working closely with the Sales team to ensure that orders are processed correctly * Cash posting and allocations * Responding to customer emails and general accounts related queries * Any other ad-hoc duties assigned from time to time Skills, Experience & Qualifications Required: * MUST BE Degree educated * Basic Excel working knowledge * Attention to detail, can-do attitude and willingness to learn and work in a fast-paced environment * Ability to work under strict deadlines * Previous experience of working in Sales Ledger department advantageous but not essential as full training will be provided * Salesforce and / or Access Dimensions experience will be advantageous but not essential 4655CVINDCC
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Are you detail-oriented, organized, and ready to be a crucial part of the team within a Chattered Accountancy Practice? We're seeking a dedicated Payroll Supervisor to join our team and manage their internal team. Responsibilities The role involves supporting the Payroll Manager in delivering efficient payroll and pension services, ensuring compliance with regulations, working alongside a small team of payroll professionals. * Processing payrolls from beginning to end in accordance with current legislation, policies and processes, and time lines, while ensuring that all payroll transactions are approved by an appropriately authorised person * Process Leavers, Calculate Holiday payments, PILON and other associated termination payments * Calculation of absence including sickness, leave and statutory payments. * Process other payments/deductions, including Auto-enrolment, Court orders and Contractual payments. Ensuring that Audit and Statutory requirements are met. * Input changes to employee personal details, e.g. bank account and address details. * Input statutory changes, P45, P46, P6, and P9, student loan notices and court orders. * Maintain confidentiality and make sure sensitive files are protected appropriately * Make ad-hoc payroll payments on occasion, and support the team in responding to questions * Maintain up to date knowledge of Payroll legislation and internal policies * Ensure all payroll deadlines are met and quality levels are maintained * Ensure all payrolls under your responsibility are processed and paid on time, and ensure pensions, PAYE/NI, are paid on time * Ensure information, policy & procedures and employee files are kept current and accurate * Support on a range of Payroll projects * Assist with monitoring the payroll inbox and dealing with queries in a timely manner * Perform any other tasks associated with payroll to complete payrolls within agreed deadlines Experience * 1+ year experience with start to finish payroll Desirables * IRIS/STAR * Clients/Bureau experience 46714RCR1INDPAY