Payroll & Accounts Assistant Jobs
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Client Experience Account Manager Dublin - Permanent Role Our Client, a leading provider of HR and Employment Law, are looking for a Client Experience Account Manager to join their team based in their Dublin office. Job PurposeTo deliver world class care to exceed clients' expectations and provide support to an ever-growing client base across Ireland Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of an account management team. This would suit somebody who is driven, hardworking and has a strong background in complaint handling who could hit the ground running adding huge value to account management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day-to-Day Responsibilities * Taking ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised. * Ensuring all client queries, service issues and requests to cancel are thoroughly investigated and resolved through discussion with the client and appropriate internal stakeholders whilst focusing on client resolution and retention. * Identifying and pro-actively contacting "at risk" clients to promote the benefits of products and service and encourage implementation and usage. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * Liaise with clients via written correspondence, telephone, and video calls. * Carry out onboarding calls with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding. * Ensure all onboarding processes and procedures are adhered to. What you Bring to the Team * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable time management skills. * Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. * Ability to build and cultivate good working relationships with internal departments across various jurisdictions. * Working knowledge of Microsoft Office Suite. * Experience working in a fast-paced, target driven environment would be highly advantageous. Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P46941LSINDIRE
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Development Lead (Full Stack) Greater Manchester
Permanent £75,000 - £80,000 Per Annum
Ref: P46623NB Group
Job PurposeTo manage the team of developers supported by analysis, development, test, and delivery management skills in assuring that the features that the team builds are valuable and at a high level of quality. To derive metrics that allow schedule predictions to be made with a good understanding of the fidelity. To assure the team has the appropriate skills, process, and practice to achieve a successful outcome. To manage the professional development of the team of developers. This individual will report to our Associate Director - Payroll as well as matrix reporting into the CTO. What you will bring to the team * Experience of leading a software delivery team to delivery business ideas into production as high-quality working software. * Experience of line managing direct reports and supporting them to meet their career aspirations. * Still hands on regarding development practices, being able to lead by example in terms of developing solutions. * A strong development background utilising back-end technologies including C# Azure Functions / Framework / SQL Server and/or front-end development in React or similar. * Experience working and building solutions within Azure. Desirable - Logic Apps. * Able to communicate a complicated problem accurately and coherently to a team with different skill sets. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. * Strong leader able to motivate and inspire a broad technology team. * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Propose new technology, process, or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. P46623NBINDMANS
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Consultant specialising in Employment Law to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases. A perfect opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * Provide appropriate advice to clients on Tribunal matters and maintain effective communications with clients. * Enter proper pleadings, ensuring all relevant legal arguments are presented. * Deal with interlocutory matters in accordance with Tribunal rules. * Prepare cases in timely fashion. * Effectively represent clients at hearings and contested cases at tribunal. * Negotiate settlements on behalf of clients as appropriate. * Comply fully with underwriting / Claims Department requirements. * Take responsibility for development of skills / knowledge through appropriate reading. * Identify and manage risks to the client, Croner and the insurer. * Ensures cases are "red flagged" to Croner management in line with company procedures. * Provide clear and accurate assessment of prospects within company timescales to include an assessment of whether advice was taken and followed if required. * Generate sales whenever opportunity arises. * Ensure time is fully and accurately recorded. * Carry out any other tasks deemed necessary by the management team.Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressureINDMANS
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Consultant specialising in Employment Law to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases. A perfect opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * Provide appropriate advice to clients on Tribunal matters and maintain effective communications with clients. * Enter proper pleadings, ensuring all relevant legal arguments are presented. * Deal with interlocutory matters in accordance with Tribunal rules. * Prepare cases in timely fashion. * Effectively represent clients at hearings and contested cases at tribunal. * Negotiate settlements on behalf of clients as appropriate. * Comply fully with underwriting / Claims Department requirements. * Take responsibility for development of skills / knowledge through appropriate reading. * Identify and manage risks to the client, Croner and the insurer. * Ensures cases are "red flagged" to Croner management in line with company procedures. * Provide clear and accurate assessment of prospects within company timescales to include an assessment of whether advice was taken and followed if required. * Generate sales whenever opportunity arises. * Ensure time is fully and accurately recorded. * Carry out any other tasks deemed necessary by the management team.Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Consultant specialising in Employment Law to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases. A perfect opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * Provide appropriate advice to clients on Tribunal matters and maintain effective communications with clients. * Enter proper pleadings, ensuring all relevant legal arguments are presented. * Deal with interlocutory matters in accordance with Tribunal rules. * Prepare cases in timely fashion. * Effectively represent clients at hearings and contested cases at tribunal. * Negotiate settlements on behalf of clients as appropriate. * Comply fully with underwriting / Claims Department requirements. * Take responsibility for development of skills / knowledge through appropriate reading. * Identify and manage risks to the client, Croner and the insurer. * Ensures cases are "red flagged" to Croner management in line with company procedures. * Provide clear and accurate assessment of prospects within company timescales to include an assessment of whether advice was taken and followed if required. * Generate sales whenever opportunity arises. * Ensure time is fully and accurately recorded. * Carry out any other tasks deemed necessary by the management team.Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, experience working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'.The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year. Once you are trained there is a requirement to participate in an on-call roster. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure…
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, experience working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'.The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year. Once you are trained there is a requirement to participate in an on-call roster. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure…
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Our client a true market leader in their field is looking for a qualified Employment Solicitor with employment litigation experience to join their office-based team. This is a fantastic opportunity for a qualified Solicitor, to working in a team assisting clients when they receive tribunal claims by assuming conduct of cases. From drafting responses to exchanging witness statements and conducting preliminary advocacy.We are looking for a bright and confident Employment Solicitor to join our award-winning client, based in the Centre of Manchester. The successful person will be working in a dynamic team covering every aspect of preparing cases for Employment Tribunal hearings. You will be a qualified solicitor with recent litigation experience and will relish assuming responsibility for a caseload in a fast-paced but supportive environment. Day-to-Day Responsibilities * Monitoring and supervising the work of Trainee Solicitors within the context of Employment Tribunal cases and Early Conciliation matters. * Undertaking regular quality checks and assessments on ET3 Responses, preliminary hearings, agendas, bundles, witness statements and other general written work including correspondence and applications on a monthly basis as a minimum. * Reviewing Tribunal Claims and drafting ET3 Responses. * Dealing with all aspects of document disclosure and the preparation of trial bundles or documents in the appropriate or agreed format for any hearing. * Providing detailed merits and risk assessment to clients on all Employment Tribunal claims. * Conduct any conciliation or settlement negotiations on behalf of the client, in accordance with the client's instructions (which are at all times to be in writing or documented in writing where instructions are given verbally). * To regularly review the insurance position and update the most likely outcome following receipt of full client instructions and liaising with the Senior Management Team and Insurance team to report on any cases, in particular indemnified cases, where there are concerns about the prospects of success. * Corresponding with Tribunals, claimants' representatives and clients. * Obtain all relevant and necessary documentation and to draft appropriate applications or responses on behalf of clients for their approval. * Conduct preliminary advocacy in the Employment Tribunal by telephone, digitally or occasionally in person. * Identify witnesses and assist in the preparation, drafting and finalising of witness statements. * Provide support to the Litigation Team Leaders with the investigation of service issues and feedback for appraisals. * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and to promoting new business opportunities by obtaining introductions for potential new clients. * Ensuring that the requisite knowledge of employment law and technical skill is of the standard required in order to be able to carry out the work to the standards as outlined in this job description. Person Specification * Must be a qualified solicitor with employment litigation experience. * Excellent communication, oral and negotiation skills. * A "can-do" attitude, a thirst for knowledge and the ability to communicate…
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HR ConsultantPortfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for Trainee HR Consultant's to join a brand new team for a fantastic new opportunity.Our clients are leaders in what they do and have been providing people with life-changing HR careers for over 30 years. If you're looking to further the HR experience you already have or looking to branch into a new HR role, we are looking for driven, hard-working individuals with an ambition to succeed.You will be trained to deliver an expert HR service in order to support their clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations. The role will be based from their office in Manchester City Centre. All meetings will be held via VC. The HR Consultant will also be responsible for: * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * Regularly achieve or exceed the target of conducting seven meetings per fortnight. * Work towards the team objective of obtaining repeat business. * Targeted to have 70% client facing time per week.In order to be considered for this opportunity it is essential that you have the following: * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to UK wide travel, challenging situations and problem solving. INDMANJ