Payroll & Finance Administrator Jobs
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Dive into a fulfilling role as an administrator with our award-winning global client based in Manchester! - My client is seeking a meticulous and efficient team player to be the cornerstone of our administrative processes. If you excel in data entry, enjoy organizing information, and want to contribute to the success of the business, this is the opportunity for you. Job PurposeTo deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities * Answer incoming calls with minimum waiting time in a professional manner. * To evaluate each request made over the phone and allocate them accordingly. * To ensure the highest level of customer service is adhered to. * To ensure member confidentiality is maintained. * To establish and maintain efficient working relationships with colleagues and * Stacking calls from members where appropriate ensuring all calls are answered. * Ensuring cover has arrived before leaving the switchboard so the phones are always manned. * Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols. * Logging service issues * Logging retention opportunities * Overflow of advice calls logged on to Advice system. * Stamping, sorting, logging, and allocating incoming post for the department. * Scanning * Ensuring flowers and hampers are ordered within protocols. * Update additional callers lists within protocols. * Expired member letters posted within SLA. * BLE hard copy letters posted within SLA. * Ad hoc project work Job Goals and Metrics * Deal with 150 incoming calls per day * Ensure all e-mails received in core hours are allocated the same day * Average call quality score 100% * Minimum of 3 hours talk time. * No abandoned calls * No re-queued calls * No outstanding post * Changes to member information to be processed within SLA. * All service issues and retention opportunities to be correctly identified and appropriately logged and allocated. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Why Join our Team?This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make…
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My client is a leading service in Bolton that are looking to recruit for a Part time Payroll officer to support the team over a period of maternity, starting in March 2024.As a strong payroll professional, you will be able to hit the ground running and process the payroll end to end for up to 400 clients. Key roles and responsibilities; * End to end payroll processing on a weekly, fortnightly and monthly basis * CIS * Journals * Statutory payments * Detachment of earnings Person specification; * 2+ years payroll experience * Bright pay experience (desirable) * Ability to work under pressure in a fast paced environment * Hit the ground running * Work well as part of a team and autonomously This role is great for a professional looking for flexible working as following training, you will have the option to work fully remote. However you must live within a commutable distance for meetings etcYou will be employed on an ongoing temporary basis until late 2024, at an hourly rate of £13 to £14 per hour.If you are interested, please apply directly. 46437LGINDPAYN
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This is a fantastic opportunity for a recently qualified or Finalist looking to step into a commercially focused role and take on Management of a small team. The organisation is rapidly expanding and offer a dynamic working environment. We are looking for someone hungry to take their career to the next level and really make a name for themselves internally!Reporting to an impressively progressive Number 1 in Finance, strong analytical and data manipulation skills will be put to the test in this commercially driven role. The role will take on the financial planning and analysis across the business but will also be tasked with supporting the Head of Finance with greater financial insight into the business.The role will focus on delivering budgets and forecasts, preparing monthly management reports, and providing various transactional analysis such as new business growth, value and profile of discounts offered to our clients, rate of client retention as well as analysis of cancellations. Overall Responsibilities: * Assist with the business planning and forecasting processes * Preparation of monthly management report (MMR) * Provide support in calculation of annual budget/quarterly forecasts, metrics and KPIs reporting * Work closely with the Head of Finance in delivering presentational outputs for discussion with the Leadership team * Analyse large amounts of information from various sources to discover trends and identify challenges/opportunities to improve the business performance * Provide monthly analysis and reporting around the following areas: * New business profile and analysis of discounts offered to the new/existing customers * Retention and cancellation analysis * Client numbers analysis * Business partner with various internal teams as well as the group Finance function * Management of Commercial Analyst and Junior Commercial Analyst responsible for commissions calculations * Provide ad hoc analysis as required, including assistance with specific project/initiatives analysis Requirements: * Ideally hold a recognised accounting qualification or finalist level (CIMA/ACCA/ACA) * Advanced Excel (ideally including macros and VBA) * Excellent planning and analytical skills, together with a proactive approach * Ability to manage workloads to strict reporting deadlines, as well as to react flexibly to changes in requirements * Keen to learn and understand complex systems, processes and the mechanics of a business 87998CVINDCC
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Customer Service Advisor Greater Manchester
Permanent £21,250 - £21,255 Per Annum
Ref: 971341FAR2 Group
Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years Why Join Our Team?This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works…
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A Senior Payroll Supervisor is being recruited on a two-year FTC contract - this role requires candidates to be able to start straight away and commit to the two-year contract. As the Senior Payroll Supervisor, you will report directly into the Payroll Manager and be responsible for: * Processing a high volume payroll - fully inhouse & start to finish * Ensuring all statutory deductions are made accurately and on time * HMRC submissions * Year end, including P60s and P11Ds * Management of a small payroll team - identifying training, support and carrying out one to ones * Driving continuous improvement Candidates must demonstrate excellent up to date payroll legislation, have previous staff supervision experience and be able to commit to the two-year contract.An excellent benefits package and hybrid working pattern is available with this role.Interviewing now. 46754GCINDPAY
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Portfolio HR & Reward are currently working with a huge public sector client based in Hackney to support with the hiring of a temporary Senior HR Business Partner to support with successful delivery of business objectives for the organisation. This will be on a temporary basis covering 3-6 month worth of assignment. This will be fully based within the office at Hackney on a 5 day a week basis. Job Description: * To provide effective management that will contribute to the continuous improvement of the organisation. * To be responsible for monitoring and evaluating the application of HR policies and making recommendations for change, as well as managing implementation. * Be the lead point of contact for HR advice, support, issues for service managers within designated directorates. * Provide a customer-focused service, working with client departments to enable them to effectively manage their people in line with their service plans. * Advise and support on the HR aspects of change management / reorganisation. * Provide professional advice with solutions to facilitate managers with the effective management of people resources. * Support and advise service managers on staffing issues in the areas of performance management, absence management, conduct and capability, to achieve positive outcomes for the Organisation, referring complex or high risk issues to the Head of Directorate Support and handling casework under their guidance as necessary. * To ensure that service managers are provided with the relevant support to implement change management initiatives, organisational / departmental restructures / job role design / outsourcing / TUPE transfers / redundancy, advising on options and risks. In particular, assist with the drafting of documentation to minimise the risk of legal challenge. Essentials: * The ideal candidate will have worked within Local Authorities up to 2 years minimum experience. * The ideal candidate will be able to commute to Hackney 5 days a week from hours of 09:00-17:00. 46750STINDHRR
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Our client is keen to employ an experienced payroll professional as a Payroll Specialist to join their friendly team. Duties include; * Administration of all stages of the payroll processing cycle from start to finish within a team. * Collating all information and documentation required for monthly processing. * Assisting with the payroll reporting and reconciliations. * Liaising with HM Revenue & Customs and third-party providers when dealing with payroll related queries. * Being the first point of contact for internal payroll queries. * Responsible for answering queries on our helpdesk. * Day-to-day organisation of payroll administration. * Processing starters and leavers admin and pension administration. You will have; * Recent payroll experience and be up to date with current legislation * Good working knowledge of payroll processing & procedures * Ability to communicate with both internal stakeholders and HMRC * Excellent communication skills If the above ticks your boxes, then apply now! 46745TCSINDPAYS
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The position entails collaborating with a team to offer legally compliant and commercial guidance to Business Development Managers (BDMs) prior to, during, and after appointments, with the aim of facilitating successful deal conversions.Additionally, you will be responsible for delivering advice to potential and new clients through phone and email channels, covering various aspects of HR and Employment Law. This is done to address the specific business requirements of individual clients while also identifying and emphasizing any non-compliant options and the associated risks. Day-to-Day Responsibilities: * Keep up-to-date with personal knowledge of HR and Employment Law, ensuring continuous improvement. * Meet performance standards within the framework by assisting Business Development Managers (BDMs) in generating deals through handling incoming inquiries, showcasing services with a commercial focus, and providing initial guidance without full issue resolution. * Proactively review BDM diaries, complete TLA's (task-level agreements), and offer concise, commercially driven guidance and support. * Foster relationships with BDMs to enhance trust and utilization of services. * Evaluate prospective clients' documents, providing a report for BDMs to utilize as a sales tool. * Take ownership of cases, guiding them to resolution or facilitating a seamless transition and handover to an advisor, establishing rapport with clients throughout interactions. * Log all advice accurately on the internal system, demonstrating ownership of ongoing cases. * Provide clients with relevant information/documentation to support the advice given. * Consult Company internal training and legal updates to ensure compliance with services. * Record interactions with BDMs for reporting to Management. * Follow internal protocols for managing and escalating cases as needed. * Convert new client accounts into the Customer Account Numbers (CANs) while updating the Salesforce system accordingly. * Attend company sales and advice conferences and any required training sessions. * Present internal training sessions, buzz sessions, and external webinars. * Contribute to the development of the New Business Support Team. * Undertake any other tasks deemed necessary by the Management Team. What you will bring: * Ability to build and maintain excellent relationships with the BDMs. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills ability to manage own diary. * A dynamic and flexible approach, as well as the ability to work under pressure. * Commercial focused advice. P9787MCINDCAN
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Portfolio Payroll are supporting our long running client that are looking for a management accountant to join their team on a temp to perm basis.This role is based in Farnworth and is paying up to £40,000 for the right person. Key Person Requirements; * Experience managing company statutory accounts * Reconciliations * SAGE * Implementing SAGE (Ideally) * Balance Sheets * P11d's / P60's * Audits This is an immediate start position so if you are interested, please don't hesitate to apply for more information. INDPAYN46297LGR1
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