Payroll & Finance Administrator Jobs
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Portfolio Credit Control are currently sourcing for a well-know name in the education sector based in London. This is an initial 10-month contract to cover a Maternity leave within the team with the option for a potential extension.Our client is offering a Hybrid working environment one you are up and running, with the expectation to be 3 days minimum in their Central London offices. The Ideal candidate would be able to step into a role from March and be available to interview immediately.You will be a key member of the Finance function and report directly into Credit Control Manager who holds a wealth of experience within the education sector and is excellent mentor. Responsibilities * Identifying Overdue accounts by producing aged debtor lists * Initiating reminders in accordance with a strict timetable * Drafting and sending non-standard letters and emails relating to arrears / disputes / queries * Processing debit/credit card payments for selected accounts * Negotiating with delayed client accounts via letter, email and telephone, keeping up to date records * Dealing with general enquiries by telephone, email, letter about fee related matters. * Liaising with Admin staff and Heads of subsidiaries * Liaising with other Departments within the organisation to discuss overdue accounts * Assisting with the preparation of timely E-billing, out sorting paper bills where required * Provide accurate monthly reports to Heads of departments * Keeping an up to date / ongoing arrears list * Attend debtor meetings with management to stay on top of troublesome accounts Person Specification * Strong Credit Control experience * Credit control experience within the Education sector would be beneficial * Excellent interpersonal skills, with the ability to communicate effectively with staff at all levels * Professional telephone manner and ability to ask challenging questions * Experience using Microsoft Excel and Word P46625CVINDCC
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Day to Day Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each caseTo be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to dateTo achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P97779MCINDCAN
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1st Line Service Desk Analyst Greater Manchester
Permanent £22,000 - £23,000 Per Annum
Ref: P45968LFR3 Group
* Are you tech savvy and customer focused? * Do you have good customer service and problem-solving ability? * Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help the customers having technical difficulties. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance Indicators What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City Centre P45968LFR3INDMANJ
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Email and Web chat Service Desk Analyst Greater Manchester
Permanent £22,000 - £22,000 Per Annum
Ref: P46383LFR2 Group
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Responsibilities: * Provide response to all Chat & Email support queries to the service desk. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and escalate second line support. * Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. * Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. * Escalate any complaints which cannot be resolved at 1st touch to the customer care team. * As required provide support to phone queries to the service desk. * Always ensure Service Level Agreement adherence. * Meet and exceed Key Performance Indicators. * Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: * In-depth and current knowledge of computer programs and hardware. * Proficiency in customer relationship management (CRM) and task management software. * Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and interpersonal skills. * Excellent organizational and time management skills. Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme P46383LFR2INDMANJ
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We are pleased to be working with a global law firm who are currently seeking an ambitious and dynamic Payroll Coordinator to join their small and busy payroll team on a permanent, full time basis.This role will report into the Payroll Manager, working closely with them as well as finance and HR to ensure timely and accurate payroll delivery. Duties include: * Supporting London and European payrolls, providing end to end processing of UK and expat payrolls * Compliance with PAYE, NI, statutory and pension regulations * Monitor US paid employees on the shadow UK payroll * Process payroll compliance for European offices * Prepare and distribute P11ds Experience required: * Excellent technical UK knowledge * Good working knowledge of ADP (Freedom preferred) * Experience within the professional services sector (law firm experience highly desirable) On offer is a competitive benefits package and hybrid working. Interviewing ASAP - please apply below! 46600RMCINDPAY
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A successful and highly regarded business is currently recruiting for a Payroll Manager to join them on a permanent basis.This role will be responsible for leading and managing the payroll function. As Payroll Manager, you will be responsible for: * Overseeing a multisited & monthly payroll * Managing the expenses function on a monthly basis * Responsible for all year end processing * Regular liaising with senior stakeholders * Manage and develop the payroll & benefits function - coaching, one to ones, appraisals etc * Leading on payroll related projects * Driving continuous change & improvement - carrying out positive changes This role can offer an attractive benefits package along with a hybrid working pattern and flexibility around start and finish times. 45911GCR2INDPAY
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A leading company in their field are currently recruiting for a Senior Payroll Manager to join them on a permanent basis; this is a newly created role & will report into the HR Director.This is a fantastic chance to join a brand new role and shape using your experience and skills! Main responsibilities will be: * Managing an inhouse payroll - full start to finish processing * Administering all statutory deductions - including SMP, SPP, SSP, N.I & PAYE * HMRC submissions * All year end, including P60s and P11Ds * Resolving all payroll related queries * Supporting with benefit administration * Additionally assisting with reward related duties - including salary benchmarking * Managing a small payroll team Candidates must be CIPP qualified to be considered for this role.This is a hybrid working role.Amazing benefits available and a competitive salary. 46274GCR1INDPAY
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A brand-new role is being recruited for a business that is building a brand-new team.This is role will be a number two to the Payroll Manager and jointly manage the payroll team on a daily basis.This position is a fantastic chance to build and develop a robust and high performing payroll function - a very rare opportunity. As the Assistant Payroll Manager, you will be responsible for: * Assisting with start to finish processing for a high volume payroll on a monthly basis * Administering all statutory deductions * HMRC submissions * P60s, P45s and P11Ds * Resolving all payroll related queries * Checking all starter and leaver paperwork * Managing a small team and monitoring output * Identifying areas of training and development * Assisting with implementation of a new payroll software * Supporting the Payroll Manager with payroll implementation project This role can offer a generous benefits package along with a hybrid working pattern and flexible hours.Interviewing now! 46394GCR1INDPAY
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A globally recognised business is currently recruiting for a Payroll Manager to join them on a permanent basis.This is a fantastic opportunity to join a globally recognised brand in a challenging and varied role. As the Payroll Manager, you will be responsible for: * Overseeing the payroll for weekly and a monthly payroll -full start to finish * HMRC submissions, all year end and performing payroll reconciliations * Resolving all escalated payroll queries * Assisting with benefits administration - building relationships with brokers, rolling out benefit communication to the wider company, dealing with benefit related queries * Assist with management of a small team * Leading on payroll related projects * Stakeholder management Amazing benefits available with this opportunity.Parking + hybrid working is also available with this role.Interviewing now. 46520GCR1INDPAY
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