Reward Manager Jobs
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Helpline Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R16 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P56988MCRINDCAN
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P5877MCINDCAN
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Our client is seeking a Payroll Assistant to join their busy team Duties include; * Processing payroll for high volume employees on a weekly and monthly basis * Reconciliation of payroll information received from payroll bureau * Dealing with all clients, employee and HMRC payroll queries * Checking that employees are up to date with national minimum wage pay rate * Helping to manage the payroll and deal with any queries in a timely fashion * Processing amendments to salaries and employee data * Resolution of day-to-day queries over the phone and email * To produce reports as and when required * To carry out any administration duties as requested for which you have been suitably trained You will have; * Previous experience in a payroll environment * Good computer literacy including MS Office * Good numerical skills and a logical approach to problem solving * Good level of education in Maths and English * Good customer service skills, including verbal and written experience * Good excel skills If you are looking for the next step in your career and have the above, then please apply now 46764SBINDPAYS
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Portfolio are proud to be exclusively representing our client who are a Global, Award Winning, Professional Services Organisation. We are looking for someone with an outstanding HR background, who is commercially astute with a technical aptitude to develop and grow teams.This person will be responsible for delivery the HR service to the client base, ensuring a best-in-class experience from both a technical and customer experience perspective. We are looking for someone who can bring dynamism, operational excellence, impeccable people skills and technical expertise and who will thrive in working in a fast-paced environment.The HR director will provide a real operational view on how our client can enhance their clients journey, deliver the service through all channels, embracing technology where possible. They will play a key part in working with the board to drive HR sales through their knowledge of the marketplace. The HR Director will be responsible for: * Manage the HR Service function. * To drive performance in business-critical key KPIs and develop and motivate a large department, achieving this through objective setting, vision and strong communication/leadership. * To manage the department to deliver against targets in relation to client service, retention, referrals and profitability. * To build and maintain an effective, cohesive and motivated service function, providing leadership and support to team leaders, colleagues and peers. * To lead and drive the Managers within the Employment Services/HR Department, ensuring they are close to their teams, and that their teams are being optimised from an output perspective and quality of service delivery is industry leading. * To proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs. * To ensure that knowledge levels of both sales and service teams and control mechanisms are maintained through the appropriate provision of business information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change. * To invest in the training and career development of your people to ensure exceptional service delivery. * To drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support, achieving continuous improvement in quality across the department. * To undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework. * To develop and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention. * To work closely with the CEO to help drive the strategy for increasing HR Sales across the business. * To report on and review all HR delivery metrics to the board on a weekly basis, identifying issues at source quickly and rectifying them. * To drive an optimal delivery model through utilisation of HR consultants to drive maximum number of visits without impacting quality. * To conduct, where necessary, any formal…
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Portfolio HR & Reward are working with an award-winning organisation to hire a HR Onboarding Officer. The successful candidate will join the People Support Team providing a resilient data processing service, including specialising in the on-boarding process of new starter employees in a fast-paced environment. You will act as the first point of contact for HR queries from managers and employees into the People Support Team, providing an effective and person-centred HR support service in alignment with the People Strategy. This is a 12 Month Fixed-Term role working on a hybrid basis in South-East London. Key Responsibilities: * Proactively track and coordinate all processing and onboarding cases to the point of closure within agreed service level agreements, escalating incomplete or more complex cases to a more senior colleague or appropriate HR specialist team for resolution. * Provide excellent, unrivalled HR support service to employees and managers by providing information, advice, and solutions to standard queries across a broad range of HR topics demonstrating exceptional customer service and a "can do" mentality. * Be responsible for routing more complex/specialist queries to your manager or other HR teams ensuring that a high quality and integrated HR Service is provided. * Support the People Support management team with improving the performance of the team - reviewing existing processes, reviewing key reports, improve measuring, monitoring, and the use of centralised data. * Collaborate with the Recruitment Team to ensure the smooth onboarding of employees to the organisation, working closely with on-boarding customers, keeping hiring Managers updated as necessary whilst ensuring smooth and efficient customer experience for the new starters. * Cover for other colleagues across the People Support Team, and provide additional support when required at busy times, for example for payroll purposes. * Build relationships with stake holders and HR operational team, and develop to become a lead expert on agreed processing and onboarding processes Report to: People Support Team Leader Accountable to: People Support Development Manager Assistant HR Director (Operations) Key working relationships: Internal and external Stakeholders, HR Operations team, HR Delivery and Specialist team, OPS, HSU, ATMS Corps Leaders and Managers, Payroll, Pensions People management: There are no people management responsibilities Operating budget: There are no budgetary responsibilities. * Support ad hoc projects to enhance and improve the delivery of the team's work as requested by your manager. Job Requirements: * Experienced of delivering HR processes and general HR support. * Good knowledge of HR policies, processes, procedures, and practical experience. * Experience of prioritising high volumes of work. 46575RLINDHRR
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My client is Business Consultancy firm in central Manchester area who are currently recruiting for a Part Qualified Payroll accountant to join their team. This role offers the opportunity to shape and guide a more junior member of the team as well as being part of a large group of extremely successful international businesses. Working as part of a small team this role will need someone who can get involved with tasks at all levels. Key Duties/Tasks:Reporting to the Head of Payroll & Commissions, your responsibilities will include working alongside colleagues within Group Payroll, Finance and senior sales heads throughout the Group to ensure timely, accurate processing and the provision of good quality reporting/MI. This role also involves being responsible for commission payments for the group. The role: * Support the Group Payroll & Accounts team with month/year end responsibilities. * Control account reconciliations * Commission Payments * Carry out periodic and adhoc reporting tasks across UK Group payroll * Assist the UK Group with IR35 compliance * Maintain records of international movements, regulations and reporting requirements * Ensure the accurate calculation of sales commission payments under multiple reward structures. * Coordinate and prioritise workload of Commission Assistant, ensuring that deadlines are met. * Be the main contact for all sales commission related queries * Maintain commission system and apply updates to commission structures for permanent and temporary changes * Work closely with Sales, Finance & IT Dev teams to manage and optimise the current commission systems and manual processes. * Carry out commission analysis to ensure accuracy, working alongside finance teams to produce and develop relevant MI * Produce monthly MI to wider Finance teams * Ensure controls are rigorous, maintained and documented About you: * Strong attention to detail * Ability to work as part of a busy team and under time pressures * Possess strong communication skills * Ability to organise and prioritise workloads * Strong MS Excel skills * Strong analytical thinking, commercial understanding and problem solving skills. * Proactive mindset * Part Qualified BenefitsThis is a business with excellent benefits including: * 25 days holiday * Additional days after service * A discount and perk scheme * Free breakfast every Monday * Free fruit, tea and coffee during the week. * Birthdays off work * Paid overtime * Company related bonus after service * Commission on Referrals * 9am -5pm 4670JTR1INDPAYN
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We are currently recruiting for a temporary role with the opportunity to go a permanent position for a large Media company based in West Sussex, the appropriate candidate must be immediately available and ready to start a new role ASAP. Please find more detail on the role below, if this is of interest apply, and one of our consultants will contact you. Payroll Administrator - £25,000 - £28,000 on a Temporary basis TIL APRIL then will go perm * Open to Hybrid working but preferably looking for someone to come to the office 2 days a week * Salary Review after 6 weeks and up the rate if they are good * ADP iHCM for UK payrolls, overseas these are managed services. * Approx headcount 400 ( across UK, Poland, Ireland and Hungary) Typical duties and responsibilities * Prepare and submit electronic payroll for input and export to Vendors * Create and submit banking files to the treasury department for net salaries and liabilities on a monthly basis * Have a knowledge of and keep current with the taxation of salaries, benefits, and other factors * Process and monitor garnishment orders and other issues that impact payroll specifications * Maintain and document all payroll records * Reconcile the general ledger regarding payroll transactions for 4 entities * Detect and process issues with the payroll e.g. returned salaries, overpayments * Respond to employee inquiries regarding payroll issues or concerns using Workday Help Required skills and qualifications * Several years of experience in payroll * Strong organizational and mathematical skills * Ability to maintain confidentiality regarding financial matters * Excellent knowledge of word processing tools and spreadsheets * Great attention to detail * Excellent mathematical skills * Experience managing payroll for a company with 300+ employees * Understanding or general ledger accounts * Knowledge of local and state tax laws * 2+ years working in payroll, it would be preferred for applicants to have worked in a bureau or in house payroll processing multiple entities. * Excellent written skills * Self-motivated 46116GFINDPAYS
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FIELD BASED ROLE; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. You're guaranteed £60,000 in your first year and OTE of £110,000 with top earners up to 150k+ and a car allowance of up to £5k/Company Car which currently are Tesla's or other exciting electric/hybrid cars.Our clients are an award-wining Health and safety, Hr and Employment Law service and have been in business for over 80+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a Truely sales lead organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. In terms of your day to day you'll be: * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Attending and closing your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Ideal Candidate will have: * 4+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experience Alongside the opportunity of working with a prestigious organisation, other benefits include; * 22 Days holiday + your birthday off * Company car or car allowance * Bonus scheme, an additional £6k quarterly bonus incentive is available to all BDMs based on hitting a revenue target and min number of deals. * iPad, iPhone, all the equipment to work in the field. * Quarterly sales conferences * Medicash cash plan * Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. * Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks. * 24/7 Access to Health at Work * Sales trips abroad, Monaco, Nice, Miami! * Auto enrolment onto the Group Life Insurance scheme * Bupa individual health care cover after 5 yrs. service * Refer a friend scheme, standard scheme is £500 after probationary period. Some Departments will offer enhanced incentives for roles. *Driver's License required* P970137MA4R7INDFIR