Reward Manager Jobs
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Wellbeing Counsellor Recruitment Day Greater Manchester
Permanent £27,000 - £30,000 Per Annum
Ref: P970496LSR8 Group
Portfolio are proud to be exclusively representing our Client, Health Assured, in their search for Wellbeing Counsellors. This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland.We will be holding a Wellbeing Counsellor Recruitment Day on the 22nd February starting at 10am and finishing at 2pm. It will be an interactive day with a chance to meet the team and get a good understanding role and culture!You will be providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Day to Day Responsibilities: * To provide an efficient and effective telephone counselling service to all callers * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * Up to £70 per month for supervision * Monthly incentives such…
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* Do you have experience of working in a bookmakers / betting shop? * Do you have experience of settling bets either manually or with an ott? * Are you looking for a new challenge within fraud prevention? OverviewBased in the Security Department at Head Office. This role is key to ensure the risk of fraud, theft and errors are minimised. Security Audit Administrator's will primarily be responsible for conducting shop system. Audits, identifying errors, fraudulent bets, incorrectly translated bets, errors in settlement. An excellent knowledge of bets and bet settlement rules will be required for the role. * Hours: 40 hours per week. Any 5 from 7 days hours worked between 07:30 to 22:00 on a rota, includes evenings, weekends and bank holidays * Salary: Starting 22,600 rising to £24,000 after training * Reporting To: Security Office Supervisor Responsibilities * Remotely access and conduct shop audits via computer - The role is fully office based! * Liaise with area operations team * Check pay-out details, settlement amounts, bet details * Contact shop staff when necessary * Complete all assigned work daily * Work within a team * Comply with GDPR Experience and Skills * Good working knowledge of the sports betting industry is essential * Experience working in a betting shop is preferable * Must be computer literate and proficient with Microsoft office * Must be able to use an OTT * Excellent written and oral communication skills * Security systems training will be provided We value knowledge and experience of the industry, so if this sounds like you - please apply today! P46496LFR2INDFIR
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* Do you have experience of working in a bookmakers / betting shop? * Do you have experience of settling bets either manually or with an ott? * Are you looking for a new challenge within fraud prevention? OverviewBased in the Security Department at Head Office. This role is key to ensure the risk of fraud, theft and errors are minimised. Security Audit Administrator's will primarily be responsible for conducting shop system. Audits, identifying errors, fraudulent bets, incorrectly translated bets, errors in settlement. An excellent knowledge of bets and bet settlement rules will be required for the role. * Hours: 40 hours per week. Any 5 from 7 days hours worked between 07:30 to 22:00 on a rota, includes evenings, weekends and bank holidays * Salary: Starting 22,600 rising to £24,000 after training * Reporting To: Security Office Supervisor Responsibilities * Remotely access and conduct shop audits via computer - The role is fully office based! * Liaise with area operations team * Check pay-out details, settlement amounts, bet details * Contact shop staff when necessary * Complete all assigned work daily * Work within a team * Comply with GDPR Experience and Skills * Good working knowledge of the sports betting industry is essential * Experience working in a betting shop is preferable * Must be computer literate and proficient with Microsoft office * Must be able to use an OTT * Excellent written and oral communication skills * Security systems training will be provided We value knowledge and experience of the industry, so if this sounds like you - please apply today! P46496LFRINDFIR
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* Do you have experience of working in a bookmakers / betting shop? * Do you have experience of settling bets either manually or with an ott? * Are you looking for a new challenge within fraud prevention? OverviewBased in the Security Department at Head Office. This role is key to ensure the risk of fraud, theft and errors are minimised. Security Audit Administrator's will primarily be responsible for conducting shop system. Audits, identifying errors, fraudulent bets, incorrectly translated bets, errors in settlement. An excellent knowledge of bets and bet settlement rules will be required for the role. * Hours: 40 hours per week. Any 5 from 7 days hours worked between 07:30 to 22:00 on a rota, includes evenings, weekends and bank holidays * Salary: Starting 22,600 rising to £24,000 after training * Reporting To: Security Office Supervisor Responsibilities * Remotely access and conduct shop audits via computer - The role is fully office based! * Liaise with area operations team * Check pay-out details, settlement amounts, bet details * Contact shop staff when necessary * Complete all assigned work daily * Work within a team * Comply with GDPR Experience and Skills * Good working knowledge of the sports betting industry is essential * Experience working in a betting shop is preferable * Must be computer literate and proficient with Microsoft office * Must be able to use an OTT * Excellent written and oral communication skills * Security systems training will be provided We value knowledge and experience of the industry, so if this sounds like you - please apply today! P46496LFINDFIR
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Portfolio Group HR & Reward are partnering with a Local Government to support them with the recruitment of an experienced HR Business Partner. This will be a temporary project position covering for 5 months. This is a hybrid position that will be aligned to the needs of the business and there will be an expectation that individuals will be available during core business hours of between 9am-5pm. In person meetings will be expected when the need arises, however you will be made fully aware of when you will need to be onsite. Job Description:To deliver a highly effective and responsive HR service across the Organisation providing expertise and professional advice in the full range of HR issues including: * The application and interpretation of employment legislation. * Terms and conditions. * Redundancy Cases and Packages. * TUPE Cases. * Work in partnership with managers to support organisational change. * Manage risk to the Organisation. * Maintain good employee relations as well as the full employee life cycle. There are some location-driven work activities associated with this post, so the individual will need to be able to commute to Cambridge on occasion. The frequency is varied, so some months it could be up to a couple of times or not at all. The Council offers a flexi time system to assist with work life balance. 46588STINDHRR
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Telesales Executive - NO COLD CALLING Greater Manchester
Permanent £21,255 - £21,255 Per Annum
Ref: P45335LFR2 Sales
Sales Executive - ALL warm leads, NO cold calling!If you like Sales and the commission that comes with it but don't like cold calling, this could be the job for you! This Telesales Consultant role has been created due to continued growth. You will be working within an International professional services Business, contacting our existing UK clients who have made an enquiry within the last 24 hours and spreading the word about additional services they have not yet signed up for. This is a great opportunity for Money hungry, driven sales professionals looking for a new challenge and progression! In return you can expect a friendly, supportive and competitive team and a vibrant office in the City Centre. 25 Days Annual Leave plus Bank Holidays, Perkbox discounts, life insurance and pension plan, free breakfast on Mondays and Socials on payday Friday! If you have good customer service and soft sales skills, want to earn big and don't mind working hard, please apply today and we will be in touch to discuss further! What you need: * Confidence in speaking with clients (for example Business owners, HR Managers) * Fantastic listening skills * Excellent computer skills * B2B experience is advantageous but not essential as full training will be provided * Pro-active and self-motivated attitude towards sales targets * Strong customer service experience is a crucial skillset * Outgoing personality, with strong organisational skills and a tenacious nature * Be a team player! We have a great team who support each other, we want you to be part of that! Day to day responsibilities as a Sales Executive: * Following up on warm leads, calling Face2Face business prospects. The data to be called will all be warm leads (i.e., current clients, who have called within the last 24 hours with an active issue). * To reach a minimum of 2 hours talk-time per day, i.e., actual time spent actively contacting and speaking to prospects. * Updating internal systems with accurate information * Working within a team focused environment Employee Benefits * Uncapped commission, Realistic OTE £45000 * 25 Days Annual Leave + Bank Holidays * Progression pathway * Perkbox Discounts * Pension Plan and Life Insurance * Profit Share Scheme * Day off on your Birthday * Free Breakfast every Monday * Team and charity events If you feel you have what it takes to be successful in this position, apply today to join our HR Face2Face Sales team! P45335LFR2INDMANJ
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Customer Service Agent Greater Manchester
Permanent £21,000 - £22,000 Per Annum
Ref: P44558LFR2 Group
We are expanding our Customer Service team due to continued growth! Working with the Onboarding team you will be a Support Agent for the Account Managers who deal with new Businesses to the BrightHR Service! Acting as a first point of contact for clients, this is not your normal high volume, inbound customer service role. You will be responsible for contacting new clients and arranging calls and teams meeting with the Account Managers. You will be keeping in regular contact via inbound, outbound and over Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! So if you have customer service experience and are looking for a new challenge with clear progression opportunities, please apply today! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist * Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times * Carry out pro-active waterproofing appointments to maintain a low level of cancellations * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme P44558LFR2INDMANJ
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Customer Service Account Manager Greater Manchester
Permanent £23,000 - £23,000 Per Annum
Ref: P45406LFR6 Group
* Are you an Experienced Customer Service Representative looking for a new challenge? * Are you looking for a role that offers a clear progression pathway and continued support?We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the BrightHR Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first month of their contract. You will be keeping in regular contact via inbound, outbound and over Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential. * The ideal candidate will have experience of working in an out-bound, telephone based role. * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. * The ability to work in a fast paced environment. * Able to adapt to change. * Can take responsibility of own product knowledge. * Able to communicate at different levels throughout the business. Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. If you like building relationships and always put the customer first, apply today and we will be in touch! P45406LFR6INDMANJ
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Elevate Sales Excellence as a Sales Coach at a market leading sales consultancy! Are you a master of sales techniques with a passion for empowering others? We invite you to bring your expertise to the forefront as a Sales Coach and lead our sales team to unprecedented success! What You'll Do:Ignite Potential: Identify and nurture the unique strengths of our sales representatives, fostering a culture of continuous improvement and development.Train and Transform: Develop and implement training programs that elevate sales skills, customer interactions, and overall performance.Hands-On Guidance: Provide personalized coaching to drive individual and team growth, unlocking new levels of achievement.Data-Driven Insights: * Analyse sales data to pinpoint areas of improvement, adapting strategies for optimal results. * Work with the Sales Enablement & Training Manager and the Quality & Compliance Assessor to ensure any risks are. Mitigated through bespoke coaching and training. * To maintain up to date training records of BSC and BDM agents and review monthly with the Sales Enablement & Training Manager. * Work in conjunction with the Sales Enablement & Training manager to design and deliver the induction training to all new BSC's and BDMs, ensuring they have the knowledge, skill set and motivation to succeed in their role, specifically hitting targets and KPI's. What We're Looking For:Sales Maestro: Proven track record in sales, showcasing your deep understanding of effective selling techniques.Coaching Champion: A natural leader who thrives on motivating and empowering others to reach their highest potential.Communication Extraordinaire: Stellar communication skills to engage, inspire, and collaborate with sales team members.Analytical Guru: Ability to dissect data and trends, translating insights into actionable strategies. Compensation: * Base salary: Up to £35,000 per annum * On-Target Earnings (OTE): £41,000 * £500 Bonus every month. Why choose us?We believe in nurturing talent and driving growth. As a Sales Coach, you'll play a pivotal role in shaping the future of our sales force. Join our supportive family-like environment where innovation and professional development are at the heart of what we do. With a competitive base salary and OTE package, your dedication will be celebrated generously.Ready to inspire the next generation of sales superstars? Apply now and embark on a journey that promises personal and professional fulfilment. To apply, send your resume and cover letter to [email address]. Seize the opportunity to make your mark with us! P46589KOINDMANS
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