Senior Sourcing Manager Jobs
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Telephone Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R16 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Customer Service Advisor Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: P971139LSR6 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR6INDHIN
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My client has identified the need for a payroll assistant to join the team function on a permanent basis. We therefore seek an experienced and responsible individual, with enthusiasm and ability to take on new challenges and help support the payroll function. Key Responsibilities: * Process accurate and timely payroll each period, issuing payslips to all employees. * Gather, calculate, and input payroll data. * Handle computations of take-home pay, including taxes, benefits, and deductions. * Verify validity of timesheets and rota systems. * Administer data uploads to payroll software. * Comply with payroll policies, procedures, and relevant laws. * Resolve payroll discrepancies expediently and handle payroll queries. Your Skillset: * Start to finish payroll experience * Attention to detail. * Autonomous, able to meet deadline * Excellent with time management. * Experienced in tax procedures and legal payroll regulations. * Disciplined in confidential data handling, Fantastic Benefits 47064FOINDPAYS
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Payroll Advisor - South Manchester- Permanent - Hybrid Salary: up to £31,000 (DOE) Job SummaryPortfolio Payroll are currently working with a large organisation in the Altrincham area who are currently recruiting for a Payroll Advisor to join their team. They provide an excellent working environment, work from home opportunity and great discounts! Key Duties/Tasks: * Technical skills including Payroll System experience & excel skills * Support the busy payroll department high volume starters and leavers * Experience dealing with multiple payrolls of varying shift patterns * Must have very strong Excel (VLookUps/Pivot Tables) * High volume, fast paced * Delve into International Payroll * Provide comprehensive advice to employees in relation to payroll queries * Ensuring all necessary payments are made within the deadlines set, for example Reconciliations. * Manual calculations * Experience of T & A system useful * ADP system ideally Desirable skills and attributes: * 2+ years payroll experience * Previous payroll experience in a fast paced and high-volume environment * A keen eye for detail * Enjoy working within a team * Excellent communicator as you will be answering queries * Confident with Excel * CIPP advantageous not essential Benefits * Pension 6% employer contribution, * Free parking on-site * Up to 25 days paid holiday each year plus public holidays. * Hybrid working * Birthday off * Great discounts * FlexitimeNormal working hours are 37.5 hours per week, 9:00am to 5.30pm with 1-hour unpaid break. To hear more about this fantastic opportunity please feel free to give me a call on 0161 523 5585 and ask for Liam. Alternatively, please email liam.nally@portfoliopayroll.com and I will get back to you imminently. 46645LNINDPAYN
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Payroll Advisor - Liverpool- Permanent - Hybrid Salary: up to £31,000 (DOE) Job SummaryPortfolio Payroll are currently working with a large organisation in the Liverpool area who are currently recruiting for a Payroll Advisor to join their team. They provide an excellent working environment, work from home opportunity and great opportunity for progression! Key Duties/Tasks: * Technical skills including Payroll System experience & excel skills * Support the busy payroll department high volume starters and leavers * Experience dealing with multiple payrolls of varying shift patterns * Ideally has very strong Excel (VLookUps/Pivot Tables) * High volume, fast paced * Provide comprehensive advice to employees in relation to payroll queries * Ensuring all necessary payments are made within the deadlines set, for example Reconciliations. * Manual calculations * Experience of T & A system very useful Desirable skills and attributes: * 3+ years payroll experience * Previous payroll experience in a fast paced and high-volume environment * A keen eye for detail * Enjoy working within a team. * Excellent communicator as you will be answering queries * Confident with processing technical payrolls Benefits * Pension * Free parking on-site * Up to 28 days paid holiday each year plus public holidays. * Option to buy holidays * Hybrid working (2 days on site) * FlexitimeNormal working hours are 35hours per week, 9:00am to 5.00pm with 1-hour unpaid break. To hear more about this fantastic opportunity please feel free to give me a call on 0161 523 5585 and ask for Liam. Alternatively, please email liam.nally@portfoliopayroll.com and I will get back to you imminently. 46781LNINDPAYN
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I am working alongside a large organisation based in the Liverpool area who are looking to add a Payroll Administrator to their growing team. They are going through vast rapid growth and are looking for an outgoing candidate looking to grow their career in payroll. Key Duties/Tasks: * Technical skills including systems & excel * Must have very strong Excel skills as lots of manual processing * High volume, fast paced * Provide comprehensive advice to employees in relation to payroll queries * Ensuring all necessary payments are made within the deadlines set, for example Pension Contributions. * General administrative duties * Payroll systems experience ideally Benefits * Salary up to £27,000 * Pension * Flextime working * Hybrid working (2 days onsite) * 28 days holidays plus bank holidays * Holiday purchase up to 5 days * Parking on siteNormal working hours are 35 hours per week, 9:00am to 5.00pm with 1-hour unpaid break.If this sounds like your next best opportunity, apply directly or call on 0161 523 5585 and ask for Liam Nally to discuss the role further. 46780LNINDPAYN
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Portfolio are pleased to be partnered with a fantastic organisation in the software field, currently looking to hire a dynamic, professional and experienced Payroll Manager to join them. This role will report into the Senior Accounting Manager. As Payroll Manager, you will be solely responsible for the payroll function and all aspects of day to day processing. Duties include: * Managing all elements of the in house payroll process from start to finish for multiple legal entities * Payrolls across UK and Middle East offices, including Shadow Payrolls * Data entry, validation checks and submission of payroll * RSU Management * Accounting journals, balance sheets analysis, month end accounting * P11d reporting, PSAs, salary reviews Experience required: * Excellent technical UK knowledge and comfortable working in a stand alone role * Experience with ADP Freedom or IHCM * Payroll accounting experience * PSA experience This is an exciting role offering the opportunity to gain exposure to a wide variety of payroll project work. On offer is hybrid working and a competitive benefits package. Interviewing ASAP - please apply below! 46538RMCR1INDPAY
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Portfolio Procurement are recruiting for a Procurement Coordinator for a niche manufacturing and installations business. Our client works with some of the most recognisable brands in the UK and are keen to recruit a highly organized and detail-oriented individual. Experience/Skills required : * Experience of working in a similar Procurement or Supply Chain role * Highly proficient in Microsoft Excel. * Demonstrates high numerical accuracy/attention to detail. * Administrative support to the procurement and project operations * Conduct data analysis and reporting on stock levels and past orders * Manage purchase orders using invoicing system * Ability to work effectively in a fast-paced and dynamic environment 47070JEINDPRO
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Legal AdvisorPortfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to add a new Legal Advisor to their team. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for a legally qualified, open minded and enthusiastic individual with high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The advisor will respond to queries and provide legally compliant advice to clients by telephone and email on wide ranging areas of the law. The role required the post holder to provide advice and information which supports the needs of the individual and is mindful of the wider implications to them. The advisor must also be able to identify and ensure emotional support is arranged as appropriate. Day-to-Day Recruitment Responsibilities: * To provide an efficient telephone advice service to all callers. * To provide Legal Information to callers with set SLA's and time frames. * To be available at all times to take incoming calls and to effectively distribute to other team members or take the case yourself. * Produce additional information in email format where appropriate. * To ensure all service levels and individual KPIs are maintained. * Ensure that all call backs requested and support queues are regularly maintained. * To identify areas of learning and ensuring necessary research and self-learning take place in areas of development. * To produce fact sheets and documents on request on various areas of the law. * Working as part of team to ensure the smooth running of the counselling and advice department. * Take part in monthly meetings, reviews and 1-1s. * Ensure that a full understanding of Health Assured's EAP is maintained and where limitations of services are. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * Demonstrate an ability to work with employers and to provide information in relation to their enquiry. * To show general understanding in Family Law, Commercial Law, Criminal Law, Consumer Law, Probate Property & Housing, Civil, Eldercare / Childcare, Motoring, Land Health Care / Medical, Immigration. * Work on other projects and schemes at Health Assureds request * Demonstrate the ability to provide excellent customer service at all time * As a role/task adhering to the ISO approved policies and procedures. It is essential you have the following; * Working knowledge of wide range of legal matters * Ability to prioritise and work unsupervised as required * Excellent communication and written skills * Ability to provide great customer service * Open minded, enthusiastic and non-judgemental * Ability to work with telephony and IT systems…