Telesales Jobs
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The Portfolio Group are working alongside the UK's biggest wholesaler to find a Credit Controller to join their wonderful team in Tunbridge Wells.This is a very hands on, manual credit control position so we are looking for someone who knows the process in and out.This is a great opportunity offering a healthy hourly rate, the high possibility to go permanent and immediate temporary work. Role Duties: * Take full ownership of Direct Debit payments relatable to client accounts. * Cash allocation of all funds coming in and matching to relevant invoices. * Cash Collection * Monitor insured and none insured Credit limits to hold or release goods as appropriate. * Liaise with insurers when debt reaches the contract period and follow up when and where required. * Liaise with reps/agents on accounts overdue and customer service issues. * Assist in issuing credits where needed. * Carry out monthly statement and chase letter runs. * Contact all customers by phone and/or any other method when their balance is overdue * Investigate outstanding debts and where necessary place orders on hold and advise the customer accordingly. * Take appropriate legal action or insurance claims to collect debt where necessary. * Feedback on market issues, credit control and customer service issues * Assist the wider team and cover a variety of ledgers in the absence of another team member. Role Requirements: * Knowledge of Microsoft Excel would be beneficial * Accuracy, attention to detail and ability to use initiative are essential. * Comfortable in a fast-paced and detail-oriented role * Ability to multi-task and prioritise * Good at building relationships with people at all levels, internally and external 46919HPINDCC
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Recently graduated and wanted a career in sales but not had the right opportunity or received the right training? We can change that!!!Our Sales Academy programme will help shape and mould you into a successful sales consultant!We are proud to be working exclusively with our client who is the UKs leading information resource platform for HR, H+S, Tax and Accounting. We are currently seeking an office-based business sales consultant to join our fast-growing busy team to support our BDMs on the field.This is a phenomenal opportunity to join a vibrant company that has been running for over 40 years with incredible growth and have won many awards such as the 'Feefo Platinum trusted service award 2023'.Your career will start with a Paid Sales Academy Training programme, this will give you all the right tools and knowledge to become a successful salesperson AND start earning commission from Day 1. More about the role…Sales consultant are the key to our continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing our services, and creating a great opportunity for the business development team to sign up new clients for our services. What do we look for…We're looking for a dynamic, motivated, high-performing new Sales Consultant to join our team who will promote our HR Inform solutions. Your main marketing tools, with the help of your Business also inherit an existing client base from which you can develop new business. Industry experience is NOT required as full training is provided, but high energy and target focus are pre-requisite for the job. Day-to-Day Responsibilities * Schedule sales opportunities with senior professionals to promote HR Inform * Work with your Business Development Manager to generate a quarterly plan to maximise sales opportunities. * Self-generate new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive to work in a fast-paced, target-focused high energy and high-reward culture. What you bring to the team * Must be Degree Educated (Ideally graduated within the last 3 years) * Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility for their individual targets. * Outgoing personality, with strong organisational skills and a tenacious nature * A professional and intelligent approach to work * Good business acumen, articulate, able to manage themselves. Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * Perk Box Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years Why Join the Team? My client is a leader in knowledge and content for the Accountancy, Compliance, HR and Health & Safety sectors. They have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond. You are joining their organisation at…
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Telephone Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R15 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Client Experience Account Manager Dublin - Permanent Role Our Client, a leading provider of HR and Employment Law, are looking for a Client Experience Account Manager to join their team based in their Dublin office. Job PurposeTo deliver world class care to exceed clients' expectations and provide support to an ever-growing client base across Ireland Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of an account management team. This would suit somebody who is driven, hardworking and has a strong background in complaint handling who could hit the ground running adding huge value to account management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day-to-Day Responsibilities * Taking ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised. * Ensuring all client queries, service issues and requests to cancel are thoroughly investigated and resolved through discussion with the client and appropriate internal stakeholders whilst focusing on client resolution and retention. * Identifying and pro-actively contacting "at risk" clients to promote the benefits of products and service and encourage implementation and usage. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * Liaise with clients via written correspondence, telephone, and video calls. * Carry out onboarding calls with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding. * Ensure all onboarding processes and procedures are adhered to. What you Bring to the Team * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable time management skills. * Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. * Ability to build and cultivate good working relationships with internal departments across various jurisdictions. * Working knowledge of Microsoft Office Suite. * Experience working in a fast-paced, target driven environment would be highly advantageous. Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P46941LSINDIRE
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Development Lead (Full Stack) Greater Manchester
Permanent £75,000 - £80,000 Per Annum
Ref: P46623NB Group
Job PurposeTo manage the team of developers supported by analysis, development, test, and delivery management skills in assuring that the features that the team builds are valuable and at a high level of quality. To derive metrics that allow schedule predictions to be made with a good understanding of the fidelity. To assure the team has the appropriate skills, process, and practice to achieve a successful outcome. To manage the professional development of the team of developers. This individual will report to our Associate Director - Payroll as well as matrix reporting into the CTO. What you will bring to the team * Experience of leading a software delivery team to delivery business ideas into production as high-quality working software. * Experience of line managing direct reports and supporting them to meet their career aspirations. * Still hands on regarding development practices, being able to lead by example in terms of developing solutions. * A strong development background utilising back-end technologies including C# Azure Functions / Framework / SQL Server and/or front-end development in React or similar. * Experience working and building solutions within Azure. Desirable - Logic Apps. * Able to communicate a complicated problem accurately and coherently to a team with different skill sets. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. * Strong leader able to motivate and inspire a broad technology team. * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Propose new technology, process, or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. P46623NBINDMANS
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Consultant specialising in Employment Law to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases. A perfect opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * Provide appropriate advice to clients on Tribunal matters and maintain effective communications with clients. * Enter proper pleadings, ensuring all relevant legal arguments are presented. * Deal with interlocutory matters in accordance with Tribunal rules. * Prepare cases in timely fashion. * Effectively represent clients at hearings and contested cases at tribunal. * Negotiate settlements on behalf of clients as appropriate. * Comply fully with underwriting / Claims Department requirements. * Take responsibility for development of skills / knowledge through appropriate reading. * Identify and manage risks to the client, Croner and the insurer. * Ensures cases are "red flagged" to Croner management in line with company procedures. * Provide clear and accurate assessment of prospects within company timescales to include an assessment of whether advice was taken and followed if required. * Generate sales whenever opportunity arises. * Ensure time is fully and accurately recorded. * Carry out any other tasks deemed necessary by the management team.Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressureINDMANS
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Consultant specialising in Employment Law to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases. A perfect opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * Provide appropriate advice to clients on Tribunal matters and maintain effective communications with clients. * Enter proper pleadings, ensuring all relevant legal arguments are presented. * Deal with interlocutory matters in accordance with Tribunal rules. * Prepare cases in timely fashion. * Effectively represent clients at hearings and contested cases at tribunal. * Negotiate settlements on behalf of clients as appropriate. * Comply fully with underwriting / Claims Department requirements. * Take responsibility for development of skills / knowledge through appropriate reading. * Identify and manage risks to the client, Croner and the insurer. * Ensures cases are "red flagged" to Croner management in line with company procedures. * Provide clear and accurate assessment of prospects within company timescales to include an assessment of whether advice was taken and followed if required. * Generate sales whenever opportunity arises. * Ensure time is fully and accurately recorded. * Carry out any other tasks deemed necessary by the management team.Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Consultant specialising in Employment Law to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases. A perfect opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.Responsibilities * Provide appropriate advice to clients on Tribunal matters and maintain effective communications with clients. * Enter proper pleadings, ensuring all relevant legal arguments are presented. * Deal with interlocutory matters in accordance with Tribunal rules. * Prepare cases in timely fashion. * Effectively represent clients at hearings and contested cases at tribunal. * Negotiate settlements on behalf of clients as appropriate. * Comply fully with underwriting / Claims Department requirements. * Take responsibility for development of skills / knowledge through appropriate reading. * Identify and manage risks to the client, Croner and the insurer. * Ensures cases are "red flagged" to Croner management in line with company procedures. * Provide clear and accurate assessment of prospects within company timescales to include an assessment of whether advice was taken and followed if required. * Generate sales whenever opportunity arises. * Ensure time is fully and accurately recorded. * Carry out any other tasks deemed necessary by the management team.Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, experience working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'.The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year. Once you are trained there is a requirement to participate in an on-call roster. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure…